This is an awful agency…read more I was with this company for close to 10 years. They completely screwed up receipt of a premium and led me on a wild goose chase to secure a refund. They didn't apologize, express any understanding of the predicament they put me in and were incredibly rude; the customer service is nil, and the owner, Bob, is, in my experience and opinion, just nasty and prone to gaslighting. They want your money and customer service is, at least in my experience and opinion, the worst of any company I have ever dealt with. "The customer is always right" does not apply to this company, again, at least in my experience. Find yourself a different agency or insurance company and save a future headache and unpleasant experience.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: IL-2160368

This is my agent that only answer when he is not to busy. I was unvolved in a car accident and…read moreright away my car was totaled. I didnt understand my air bags never exploded. The only thing i seen wrong was the front hood damaged. I was very upset because i just paid off the car about $9,000.00 and state farm gave me $8,713 i took care of this car like a baby. Any way i was told that i needed to give my keys and title right away to get the check and to go get stuff from car. I was not allowed to park close to my car and travel in and out of this place so many times on top of this she seen my right wrist was broke, i informed her of this in the begining. There was a young man that help me towards the end that help me and this helped alot. I had too many things in my car and at the time forgot two things that i knew where in the second glove box gone. The obd monitor this help me as a women not get rip off from mechanics and the next was fixed and neither one were in car and they really do not care you got your check too bad. Instead of them doing direct deposit it took over 2 weeks. I said you guys said the sooner i give your keys and title i woul get the check yeah wrong answer. They had there keys and title the second day but in the mean time i was treated like dirt. On top of this there was no one at the seen and yes i should have waited but they did not see what happened and she was just as much fault as i was. But of course i got blamed not fare.i dont always use the right words but it just seemed like all the way through this ordeal i was treated like complete ga

From the owner: The Jon Mock State Farm Insurance office is proud to serve all of Illinois, Indiana and Wisconsin…read morewith Insurance and Financial Services. Located in Wheaton, IL, we strive to help our neighbors protect what matters most to them. As a father of three young daughters, Jon takes pride in watching those same neighbors live worry-free as they realize their dreams.Our team of licensed Insurance Professionals are here to help get you the correct insurance coverage for your specific needs. Not only can we help with Auto Insurance, Home Insurance, Life Insurance and Financial Services in the Northwest Suburbs, but we are also able to assist small business owners with their Commercial lines of Insurance.Give us a call or stop by the office today for a free, Personal Price Plan. We look forward to welcoming you to our State Farm family.

I would rate them really not even one star. These guys do not care about their clients in almost 40…read moreyears of business. This is sad when you operate an insurance agency which is totally based on good relationships, you find out that there was nobody ever standing up for the client. We have overpaid our auto insurance for over 35 years to a tune of overcharge by $800-$1500 a year. Skip this agency and find one that cares about their clients instead of sending out cheap calendars once a year.

My husband and his family have used this agency for over 50 years. Over the years we have had a few…read moreinstances where their assistance was required. They were very helpful and went above and beyond to file claims, change the company we were using for lower rates provide us with advice regarding our insurance needs. I recommend them highly.

I have had Casey as allstate agent for about 18 months and I can honestly say that I have NEVER…read morereceived better customer service with any other insurance agent. Casey truly cares about your insurance needs and strives to make the experience as personal as possible. He remembers the little details that make a customer feel as if they are the only customer he has. His entire office is efficient and polite in their day to day dealings with customers. I recommend Casey to everyone looking for insurance.

Casey Mulcare is excellent.I switched over my homeowners and car insurance to Allstate and I now…read morehave better coverage and better rates.Thanks Casey!!!

After my father's job relocated us back to the Chicagoland area 20 years ago, my father obtained…read morehis car and renter's insurance with Mark at State Farm. When I turned 16, I was added to his policy, and my sister as well a few years later when she turned 16 and we both needed car insurance. The various discounts available helped get us a good rate. After many new car changes, removal of my sister when she married, addition of my step sister and step mother when my dad re-married, we still received low rates for great coverage. At 21, I was foolish and got a DUI and when my father called Mark, he just laughed and said "kids will be kids." My rate didn't increase. Even with other incidents (a not-fault accident I was in, a speeding ticket, etc) my rate never increased. Fast foward 8 years, and I moved out on my own. I branched off of my dad's policy and obtained my own for car and renter's insurance. The bf had Esurance or some crap, so I made him leave and he joined my policy. Not only did that help again with multiple discounts, but Esurance was charging him 6 times what Mark quoted him for his vehicle. That's huge! Needless to say, the bf was thrilled. Esurance considered the bf a "high risk" driver.... not sure what criteria they used to determine that, but apparently it didn't matter with SF. He was ecstatic that he would no longer pay such a high premium for lousy coverage. Just last month, a deer ran out straight into the bf's car. The damage didn't seem too terrible (I had my own deer experience ten years ago with far worse damage). State Farm gave us a reputable body shop to repair the car and set us up with a very nice rental car with Enterprise. Thanks to comprehensive, we didn't pay a dime. If we didn't have comprehensive, the bill would have been our responsibility - a grand total of over $5200! For a mere $103 per month for two vehicles (one with full coverage, the other with full coverage - collision) and renter's insurance... I am more than pleased. Everytime we have a question or need to update something on our policy, Mark has been extrememly helpful. His assistants are equally helpful the few times Mark was not in the office. He is also quick to respond via e-mail if you choose to go that route. Many months ago, the bf talked about insurance shopping, because he felt that we could get a better rate, despite my longtime relationship with Mark and State Farm. After the deer incident, he has changed his tune and agreed State Farm is the way to go. I couldn't agree more. It would take a LOT to make me change insurance companies. Kudos to Mark Lathrop and State Farm.

I JUST got off the phone w/ Veronica, & I was calling originally cause i was trying to get a quote…read moreonline and my vehicle model wouldn't pull up, so I called the closest office 2 me and she informed me that i could get an more accurate quote w/ her...so since i am in need of a new policy today.. i asked her to give me a quote....but when we got down to the logistics of it.... she couldn't give me a answer to what my van model would be, so she did NOTHING MORE than the online program did.... THEN she was trying to tell me that i would have to put my common law husband on the policy even though he lives in a different state,,, and dosent drive my car EVER... when i said she was making this more difficult that it really was.... my father owns an insurance company and i KNOW that i don't have to have my common law husband on my policy when he dosent live with me or drive my car .... then at the end she was VERY RUDE, about everything and couldn't spell my very easy last names right.....2ce! i certainly hope she shredded my info cause i surely won't do business with them EVER & surely would not recommend HER!

I have my auto insurance with this company and never have had any issues. Whenever I call with a…read morequestion, someone actually answers and I don't have to jump through 15 prompts, then end up with someone in India. Prices are extremely reasonable and the service is ....world class.... Definitely recommend this agency to my family and friends.

If you want excellent customer service (which is so hard to come by in the insurance industry these…read moredays) look no further than Bob LeDonne and his staff. They are true professionals that have stood by me for the 6+ years I've been with them! My daughter was just in a car accident recently and they took care of everything, all our questions and issues regarding the claim. My family and I will be moving away from Wheaton soon, but I will still keep Bob as my insurance agent, no doubt about that!

Mary is not my State Farm agent, but was beyond helpful when I was in her area looking for a local…read morebusiness. She valued me as a customer of State Farm, and took care of my needs as if she had my policies. It was a pleasant experience!

Great Service. Highly recommend this agent. Mary has always taken the time to explain coverage and…read moreis always helpful when I have questions.