I went to 3 different insurance agencies before finding this gem . The first one was absolutely…read moredepressing and outrageous, the second one wanted to sell me everything except home owner insurance? The third was better and then I was hopelessly looking and thought it was the normal for today's imbalance of service to customer ratio. One last hope was this office and these amazing people would've saved me so much time and grief. Anthony helped me from beginning to end . Such impressive professionalism and better than every I received the service and and quality product I needed! Im so happy I have an insurance agency I can trust and grow old with ! Thank you to the wonderful team and my amazing agent Anthony!

Location is key well lit sign on the building staff is friendly and very knowledgeable. I never…read morefeel like a customers but a friend they have know for years. family owned business from Addison. If you need a body shop or plumber or roofer they seem to know great people in the industry. Its good to know a agency willing to explain why we need insurance and what its really for.... Thank you for your years of great customer aka friend service.

Lonna is the best! She made the process so easy and is so knowledgeable. Instead of all the work…read moretrying to shop around she was able to find us the best insurer and the best part is that you pay the same price as if you found the quote yourself. Will be a long time customer going forward and recommend to anyone who mentions they need to switch. My parents have used JL Jones for years and I finally remembered they told me about them when my insurance skyrocketed and am so glad I called.

Brad at Heil & Heil has done an excellent job in guiding us through the thicket of insurance…read moreoptions and issues. With patience, insight and an eye to practicality, he helped us to expand coverage, consolidate policies and land in a preferred position. Highly recommended.

Nels Benson and his team are truly outstanding! My husband and I have been renewing our policies…read morefor over 20 years. Nels is always available and happy to assist. The office is extremely well run and competent. Do not hesitate to use for all of your insurance needs!

The WORST experience of our lives with insurance. We had 5 policies with them. Do yourself a favor,…read morefind someone else. We had one claim, as did everyone in our neighborhood from a horrible hailstorm. Tom sent out one of his 'guys'. He estimated a fraction of the damage so they didn't have to pay. Erie Insurance was aware of our issues with Tom Mueller, that was the only thing that saved us. Yeah ...... keep going .......

Insurance is one of those pesky things that you may never really need (fingers crossed!), but is…read morestill a good idea to have. Since I haven't had the option through my work, it was my smart, grown-up and in the real world now move to have purchased my own after college 8 years ago. Which is all good and cheap when you're in your early 20's. Getting older and more costly to repair, I've been stuck with paying too much for crappy no-name coverage, with rates creeping up every few months. Finally (for a procrastinator like me, this was a couple years in the making) I couldn't bear to keep throwing away money for what I was barely using, and that wouldn't help me much if I ever really did. It was time for new quotes. I'm completely clueless when it comes to insurance speak and related features so a huge selling point to me was how Kim patiently went over everything for me in ways I can understand and answered all my (stupid, I'm sure) questions. Now I have a much more reasonably priced rate by a well-known company that has already saved me big on prescriptions and whatnot. I avoid most doctor visits until I feel I am on my deathbed, but now feel less scared to go as I know I have better coverage. Now the fear only stems from what bad news the doctor will invariably have for me. Hey- I may even get wild and start going for yearly checkups. KLM has been extremely helpful in getting all my confusion sorted out and helped me through the transition with ease and prompt responses to my many follow up questions. Not to mention the best part, saving me money each month! I will definitely go straight to KLM for any other types of insurance I will need in future years. Now I don't ever have to be smart about insurance; I can rely on KLM to do that for me.

This guy is TERRIBLE. Hard to get in touch with. Been with him for 10 years. Policy gets higher…read moreevery year- home and car with only small claims this whole time. When I needed to get a COI for a day,- tried to coordinate with this guys for almost 2 weeks, leaving email and voicemail- never heard from him.- NOT ENOUGH IN IT FOR HIM TO BOTHER, I suppose. Called another allstate broker in Chicago and she took care of everything for me within an hour. Allstate not a bad company over all- took my business elsewhere

Mark is very knowledgeable, reliable and helpful! Always there when I have policy related questions…read moreor need help filing a claim.. which was very recent. I already received my reimbursement check. I get a refund check every 6 months for being a safe driver too! To my knowledge, every insurance company targets a specific type of drivers.. you could pay a lot less like i do now (switched from State Farm). I contacted Mark 2 years ago for a quote when my ins premium at State Farm increase. It was very quick and easy so i immediately switched!

Bernie is the worst agent period!!! when my home owners insurance was raised $900.00 this year he…read morenever gave me a heads up call or email to inform me about it. when i found out about it from my mortgage company I called him right away to find out what was going on and he never got back to me at all and it's been over 2 weeks now and still no communication. I know it was the company that raised the premium but as a agent and someone iv'e known for 30 years, I should be informed and maybe try to work out a solution. but no! nothing! I switched to a different company and at the same premium than i had last year. Stay clear of this guy, he's a great B.S. artist.

Bernie is personable, professional and easy to talk with. He helped me through the online…read moreexperience and made it easy. He returns calls and emails promptly.

When my previous agent would not return my calls to answer some questions I had for a claim, I…read morebegan searching for another. Though I was not a customer of hers, JoAnn answered my email quickly and spent time with me when I called. She helped me move from my old agency to hers, and when the time came, JoAnn helped me move to a new carrier that provided me better coverage with better rates. Thank you JoAnn!

My husband and I have a home and auto policy with Joann Miller. She has been nothing but I headache…read morefor me. We cancelled an insurance policy on a vehicle and she claimed to have taken it off our account only to find out we are still being charged for it. Now she wants proof that we junked it to credit us back the money we overpaid due to her mistake. I recently purchased a 2024 vehicle. We called her to set up the new vehicle under our account, which she then said she would email my husband updated insurance cards. Did she? No! Is the vehicle covered? Who knows!! Probably not!! Also, their customer service line is a joke. They are only open Monday through Friday. When I finally had someone answer me on the phone, they told me that they could not help me because I have a home and auto policy and they only deal with auto. If you are looking for a new insurance company or a new representative, I do not recommend Joann Miller as she is not someone you can rely on.

I have property that is over 100 years old. Thanks to Max Group and their team, I was able to find…read morecoverage and prices better than others! Thanks for taking time to explain, I feel better that I know what I purchased. If you have a commercial property and a unique situation like mine, highly recommend Max Group, they definitely have the experience to help!

great experience. had another quote that seemed cheaper and they explained the difference in…read morecoverage and wind/hail deductible much much higher.