I have been a customer of this Allstate Agency for several years. I currently have my condo…read moreinsurance and my auto policy with Virginia and Alex Chung. Since I am in sales, I did not have actual proof of insurance as I was under a blanket company policy for almost 15 years. It was a painful process trying to get organized and trying to set myself up to get insurance. In these days of automated menus and the Internet, sometimes it is just nice to interact and speak with a person. This agency is so thorough and easy to work with. I have had a couple self inflicted accidents recently and the stress of dealing with this was enormous. However, Alex and Virginia have always been super consistent in providing support, information, and follow up that exceeded my expectations. If you are considering using Allstate as your insurance company, I highly suggest using this agency as your provider. You won't find a more comprehensive group of support whenever you need it. This is the kind of group you look to count on when you're in trouble and need help. I also had their roadside policy insurance and it was helpful a few times when my car met some of the more famous Chicago craters in the wintertime. Thank you Alex and Virginia! I don't ever worry about anything when it comes to my car or home.

I'm really glad that I'm with Allstate. Alex Chung is an…read moreprofessional agent. He care about their customer and very friendly, and responsible about their job. I had an accident Jan 12th. this is my first big accident in 25 years. I hurt my back, neck and other part of my body were soar. I thought, I was going to die. Anyway when I was in the hospital and worried about next step that I never know and never done before. Alex explained everything, also help me contacting other side of agent to filing claims. It went very smoothly. I'm highly recommend about asking your car insurance. and home insurance to Alex, because I'm really satisfied both policy I have today.

I worked with Himani about getting car insurance . renters insurance, and Life insurance, She is…read morevery knowledgeable, patient, and professional. She follows up when she says she will, worked with us. Great experience.

My insurance policy with State Farm is from Jan 16, 2023 through July 16, 2023. I switched from…read moreover 10 years of being an Allstate customer to State Farm because I was looking for lower premiums. This was a mistake from the beginning. The first couple months the automatic payments were not going through. I contacted my bank, and they issued me a new card and notified all businesses that were using the automatic payments of the change including State Farm. I thought the payment issues with State Farm were resolved until the day my car received damages from hail. I went online to file a claim and noticed that my policy had lapsed that day because of non-payment. Even though I had signed up for automatic payments, and they had my current card information on file, I later found out that I had to "authorize" payments. What upsets me is that when I tried to call my agent, whom I never can get a hold of, I was told that they had let me know via email. I check my email about once a month. My contact of choice is by phone, which I told my agent when I first signed up. I never received a text and not ONE courtesy call about the lapse. What kind of agent allows that to happen? I have insurance for a reason. To be insured! I am disappointed with my agent, with State Farm in general and the fact they let that one-day lapse affect my coverage. I paid on April 4th, but coverage was not reinstated until the next day. If I were to walk into the agent's office, my policy would have been reinstated at once upon payment. Why would my online payment not be effective? I regret ever leaving my previous insurance company for what became the worst service I have ever experienced from State Farm.

Trevor and Sandy provide excellent service. They provide clear reasoning for their recommendations…read moreand clearly explain all the details of your coverage. We have always been impressed with their prompt and friendly service. Shout out for the thoughtful auto insurance refund Spring 2020-class act!

This review is for Laurie. We reached out to her to review insurance options and she was super…read moreprofessional in getting back to us and assisting us. What stood out most was not just her willingness to help, but the care and patience she brought to the entire experience. She didn't rush through explanations or make us feel like a burden for asking questions. We truly appreciate her time and expertise. Thank you Laurie!

I was already working with Nathan at Kevin Greco's office to apply for Life Insurance (Nathan is…read moregreat, I first met him years ago), when my parked car got hit in a parking lot when I was inside a bank. My insurance was Progressive. They made reporting the accident to them a huge hassle, including a super glitchy link for photos that froze up over and over. It was impersonal, and they were gonna make me pay out of my deductible even though I didn't do anything wrong. The guy was covered by State Farm. Once he decided he couldn't pay out of pocket for the damages, State Farm reached out to me directly telling me they'd pay for everything, and "click here" to pick a body shop. I didn't even have to advocate for myself with them, or fight, they just took care of it. They paid for all the damage and a rental while it was being fixed. They were so much better to me than my own insurance company, so I asked for a quote from Nathan and turns out State Farm could cover my car insurance for slightly cheaper, more coverage, and 1/4 the deductible costs. I switched right away. Ultimately, State Farm treated me better than my own insurance, even when I wasn't their client! And, it's easy to reach a real person, which is not true for Progressive. Today, as timing would have it, a tire blew out and I needed a tow. State Farm made it so easy to use the roadside assistance, my tow truck arrived quickly, and the claim took only a couple minutes to fill out. A year ago, I had a roadside assistance claim with Progressive which was difficult, just like my accident experience was difficult. Very happy I switched to State Farm.

Go anywhere else. They are terrible here. So many mistakes. I was given misinformation about…read moreopening and closing an account with them that cause serious issues with my personal and business accounting. They literally gave me the wrong address to their location as well as mistyped my email address so I wasn't getting correspondence. They do not know what they are doing and I provided more information to them from their website than they had in the office.

I was having trouble with the new State Farm website and I called and got Kathie here. she was so…read moreknowledgeable and proficient at her job that it made me feel comfortable and got instructions to get through my proble. what a professional.

I have seen so many horror reviews on insurance agents, especially State Farm Agents, but rest…read moreassured Roni Siegel is a true and ethical person in a sea of sharks. Customer service is number one with Roni Siegel. Though she is not my agent I had the pleasure of witnessing her AMAZING customer service last year. I am writing this so late because I have found how poor customer service CAN be when it comes to insurance and related entities, but her assistance had no benefit to her or her colleagues as I am a Statefarm bank member and had to have my identity verified with a local office w/ corporate on the phone. Amazing office atmosphere, superlative customer service, not concerned about the time spent with me, and genuinely cared about my issues.

We were referred to Pro Insurance Group by a neighbor after venting about skyrocketing premiums and…read morea big-box provider agent who offered zero value-add. With a new teen driver about to hit the road with a new car purchase in process, we needed flexibility, choice, and a multi-agency approach. We got the ball rolling through the website and Dave got back to us right away. He was a class act from the start. He asked great questions, clearly explained their services, and immediately got to work on quotes. During the review, he discovered our home was overvalued by the previous provider and our autos were underinsured. He found great rates and made the paperwork and transition painless. Switching our home & auto over to Pro Insurance Group not only lowered our home insurance premiums but also secured a fantastic rate on three cars, including our new teen driver's vehicle. Rising premiums are a fact of life, but working with Pro Insurance Group we increased our peace of mind and landed some real savings. Highly recommend!

A big Thank you to Irma for helping me with my questions, She made everything so easy and simple…read morefor me, she's Amazing!!

Michelle is amazing!! Great service. I came in as a walk in and was serviced immediately. I would…read morerecommend State Farm to everyone.

Great staff, very knowledgeable and when it comes to customer service the team goes beyond to help…read morethe customer. Also, Dave is the best Agent!

Best of the best. I've had exceptional service since switching to Dave at State Farm. Dave and his…read moreteam have been so helpful and such a delight to work with. Top notch service and top notch people!