We had to move our policies to a new state farm agent. Skip's office did not manage our policies according to reality and we were overcharged for years. Furthermore their office staff was excruciating to work with. Their office choose to not answer questions and if they did they would respond with purposeful jargon and terminology to confuse and create chaos to try and hide their errors and mishandling. We learned every single one of our policies were incorrect and the office refused to act in our best interest to update our policies and stop the overcharge. We have filed a complaint with State Farm and are working on a submittance to the Illinois Dept of Insurance. We've been valued customers with State Farm and Skip's office for 30 years, I regret trusting Skip's office to handle our policies with integrity and professionalism when things started going south we should have left years ago. read more