Looking for Integrity, looking for people that put their clients FIRST, looking for a true family business that holds ethics above profits, YOU have to LOOK NO FARTHER than "AN INSURANCE STORE"!! Owned, operated as a TRUE Family business, this agency is owned and operated full time, hands-on by brother and sister, Kevin and Andrea! It has been my pleasure, no, my privilege , to work with two of the Most decent, caring, and PROFESSIONAL women that I have ever met thruout the years in the cuthrout and non-transparent industry that is the world of casualty insurance. I have been associated with ALL of the Major players in this business, and after having been disrespected, screwed and lied to, most recently in April of 2015 to a cost of nearly $5000.00 by a company based in Madison Wisconsin, I was referred to Kevin's team, which has a small town feel to it! First- Ani , who is nothing short of a saint, is extremely bright, knowledgeable, and just "AWESOME", when she is handling a myriad of calls, emails, dealing with her clients, interfacing with the insurance companies, she stills somehow still maintains a open and cheerful attitude, even when I have had to call her 3-4 times a day to handle my many policies, or when we've had a change or addition! I have referred numerous new people to her, a) because of her total commitment in helping all of my referrals in reaching their insurance needs, while considering their financial concerns, and b) confident that she is dedicated to finding the BEST options for her clients, and c) all the while being diligent, courteous, and staying connected to them!!!!!!! Second- Charlene , who takes the lead in handling the claims, answering any questions about them, and coordinating everything related to them. She, like ANI, is FANTASTIC, warm, charming and a TRUE professional as well! She and Ani work like a well oiled classic car, and it has always been a pure delight whenever I have had the chance to speak with her! BTW: Over the years, I have met with them personally, and I can ensure anyone that they are as real, and genuine as one could ever hope for- when dealing with people in their chosen field! Whenever you call "An Insurance Store", you might speak with another woman who is "Sunshine on the Phone"- Rachael, and not to forget, Leah, who is always on top of any questions regarding any billing queries, and who is also very nice and a pleasure to speak with!! PS: I am sorry my review is somewhat a "Little" long, but I truly believe that an accurate and honest review has to represent! read more

What an amazing place. It is a family run business. They perform miracles! They have an underwriter that works with them and does not say no when there is a claim. I wanted to get away from State Farm whom I have had for 40 years. They are crazy with their rates and I found out if you put in a claim, State Farm will automatically say you are at fault even if you are not. This means that if you are rear ended or someone makes a left turn into you, you are at fault. This is their game to keep you so it is most difficult to leave them. I have talked to many other agencies. It is time consuming and frustrating. This wonderful customer service friendly agency had me get the report from State Farm and the police. They saw this claim stated that a truck struck me. Nobody else did this. They just write you off. He then presented this to their underwriter. She realized I was not at fault. This made all the difference. I got almost the exact car insurance through Erie for $100 less a month and I bundled this with my homeowners. I worked with their son Tyler. He did not stop unless he was able to get me the best insurance at the best rate. I can't recommend him high enough. He is so professional and easy to work with. The whole process was seamless. If you have a situation that needs a little extra attention or you want to change, this is the most customer friendly agency to work with. I can't recommend this agency high enough. In today's world with customer service non existence, it is so rare to find a place like this. Tyler's extension is 228. Thank you read more

I have been with a larger insurance company, for my home owners and car. I feel like every time I had to make a claim or something came up, so did the prices.. I never had the ability to speak to someone in a timely manner. SO FRUSTRATING! So I began to do some homework and shop around. Came across An Insurance Store. I gave them a shot- figured couldn't be worse than what I had already been dealing with. Turns out that a few members of my parish use An Insurance store for their needs! I wish I knew about them sooner. Perhaps I could have saved a $$$$$! Its nice to know that there are real people running their companies with integrity and ethics.. Putting the CUSTOMER FIRST! I try to encourage people support small businesses if they want to have actual service and not spend 30 minutes on hold or being transferred around! Thanks An Insurance Store! read more

I've been with this agency for few years now and I have no complaints. Every time I call customer service has been great and I have been referring all my friends and family over to them and they have been very happy with the service as well. The Staff, The Service is AWESOME! The entire team at An Insurance Store Truly care about .Great team to do business with.. Both Ani and Leah have been a great help to me. They are always on top of it and provide excellent customer service.. Anytime I needed anything to be done it was done that same day.. The turn around time is very quick and efficient. Both Ladies are very helpful and kind.. They explain everything and make sure before you get off the phone your questions have been answered and understood. I give this agency 5 Stars. Keep up with the good work An Insurance Store read more

I opened my account with Kevin, the owner, several years ago. He was easy to work with, courteous, patient, thorough, and thoughtful. My most recent dealing has been with Andrea. She is the sweetest, caring, professional, and thorough person! She stuck with me through a difficult claim for MONTHS, fought and won for me! I was so worried but remained hopeful. She beat the odds, I'm told! She surely was put in my path! This company is truly an excellent choice! I'm EXTREMELY happy to have found them and to have had the occassion to work with Andrea, Kevin, and Darrel (an adjuster). They are a credit to the industry! read more

For decades, An Insurance Store has been our trusted insurance broker, consistently delivering exceptional service and unwavering support. They go beyond just providing insurance; they offer peace of mind. They treat you as a valued individual, not as a number. Their dedication ensures that our homes and autos are thoroughly protected, giving us confidence and security. Whenever we've needed them, they've been there without fail. An Insurance Store truly embodies reliability and customer care in the insurance industry. read more

I had an accident and Ani jumped on it with the help from my father as well and by the time I could really do anything, the claim was already pretty much taken care of. Not to mention Charlene would be rude of me as well because of her hard work I didn't have to dwell on the accident too much. Both went out of their way to help me and I'm grateful and overall joyed that they did a fantastic job. I'll be a repeat customer. read more

Fabulous and exceptional experience throughout the process. Timely addressing the claim, being available with every call clarifying the next steps. Working with the body shop to address additional work needed on hidden damages. And, extending our rental to cover for its entire time our car was in the shop. Thank you An Insurance Store staff and management! read more

Switching to an insurance store was one of my best decisions .... I was referred to An Insurance store when I bought my new home and Kevin and his team go ABOVE AND BEYOND for me, whenever I have a question or need help even late at night I get quick responses in emails and the answers I need at a great price! CANT GO WRONG HERE! read more

The service at this agency is amazing! The staff is so friendly and they have had the same staff for a long time. They know all the customers. It is like picking up the phone and talking to old friends. I have referred numerous friends and they are all so happy with the rates and service! Way to go An Insurance Store!! read more

The entire team at An Insurance Store are outstanding! They are consistently responsive, caring, professional and knowledgeable. It is a pleasure working with them, and they have always taken the time to thoroughly address all of my questions. I highly recommend An Insurance Store! read more

Great people, highly knowledgeable and willing to help. They saved me a lot of money. The owner, Kevin, is the best insurance agent I've ever had the pleasure to work with! He and his team go above and beyond. I highly recommend that you contact them for your insurance needs! read more

Very poor customer service. Unethical company. Will not do business with them ever.