Our family has been going to this bank for over 20 years. We recently had to convert some accounts…read moreand Kyle Moline and Linda Indelicato went above and beyond in being professional and helpful. I will continue being a customer especially since this is in my beautiful hometown.

This is a great bank where people do know you by name and they have always provided the best…read morecustomer service for us. We have a business account there and personal ones. Couldn't be happier!

BE WARNED****First State Bank CLOSED my business checking account with NO NOTICE and no…read morecommunication. We come in PERSON every month to pay our commercial loan payment (since they kept mishandling the auto payment) and they said nothing. I emailed the bank president (Jordan Carpenter) and he stated "Unfortunately we are unable to monitor every account we have in our system for balances and closures which is why much of the system is automated. We have 18 locations and tens of thousands of accounts. " TERRIBLE customer service to business clients.

This location has the nicest tellers ever, i live closer to two other locations and still like this…read moreone the best so i wait to go here if i will be heading up Randall Road. And... fresh popcorn! I go inside for my deposits so i can snag a bag on the way out.

Out of all the U.S. Bank branches in the area, this one provides the best service. Andres is our…read morefavorite banker! The branch manager David is also always super friendly when we stop in. They are always eager to help customers and I love it!

Worst bank ever! Been banking with them for over a year now and out of the blue with no…read morenotification they close my account and it's been 3weeks and still waiting for the check they keep saying they sent well rents past due bills are owed and are they gonna take responsibility for the past due charges? They couldn't even give me a reason for closing my account telling me the letter they sent will explain, explain what how they used my money for there needs and and now I'm stuck owing all this extra cash, they just suck the big 1!!! And 1star review is just so I can't post this they suck!

Was thinking about switching to Schwab. They had me meet with Brian Richter. For what it's worth I…read morehave a little over 1 million in net worth. That may not be that much by Geneva standards, I don't know. But Brian is not the guy they should have meeting potential clients. Not a great personality and doesn't seem to be that knowledgeable. Left not feeling very good about things. I am going to go with Edward Jones.

My family has been working with Charles Schwab for many years with three generations of family…read moreinvestors. We were so happy to have Scott Cullitan open the Geneva, Illinois office. The team at Schwab is outstanding. I use the Schwab website almost daily to learn and observe market. The on line telephone service is excellent for help with quick questions. Our recent encounter with Scott was most exciting when he introduced us to a new partnership with Cerity Partners. Finally in one place I have guidance from Charles Schwab and now can finally get complete information on many other areas of wealth planning, and more so financial and TAX and retirement planning. Thank you.

Not sure why all negative reviews. I have been a 5/3 customer for 25 years. I have no issues with…read morethe bank staff here. I have brokerage/checking/savings accounts here and the managers all contact us at least annually. I started at the branch on 64, yes 25yrs ago they knew my name when I came in, and that has changed, but that was a long time ago. my goodness people

On Saturday I went to do business at 5th 3rd in st charles Illinois. I needed to use the restroom…read moreand they denied my request. They told me to go to the hotel. I am a senior citizen and it was so disrespectful. Shame on you all and your sacred toilet.

My complaint is regarding credit card companies. Banks used to do all the paperwork and processing…read morefor credit cards. Now if you do not have a cell phone and email, your credit card application cannot be processed. This is a security risk, you do not see/know who your are dealing with when you depend on AI/AL/computer. Outsourcing customer service is a bad idea and security risk. The bank itself regarding banking done with a live person - excellent, rates excellent - outsourcing is dangerous.

Everyone was friendly and helpful. I was able to open my…read moreaccount with ease and was given many additional options to consider. Really glad I opened an account here and look forward to a long future relationship.

Thank you Alina for processing the notary for my account. Also , for explaining the procedures.read more

Amazing customer service, by everyone. Very nice, old school bank too! They still have window…read moreservice! Wow. Anyway I had a great experience.

Friendly and personal service is hard to find these days-- and this branch does it right…read more Knowledgeable staff who understands financial planning and offers a little technical guidance to boot.

I am very pleased as an Old Second National Bank - Bartlett Branch customer. I was a customer of…read moreWest Suburban Bank and since the merger of the two banks I am very happy with the banks processes and the people who remained at the Bartlett Branch. The staff has been very helpful with everything I have needed from the transition. They are all very knowledgeable and skilled at helping me through the system changes. I highly recommend this Branch of the bank.

I have to admit that I had this same experience as other reviewers when trying to get a mortgage…read more They said it would be no problem. I had 840 credit rating and lots of money in the bank. One month turned into two. My calls and emails were not returned. The bank that held the mortgage before said he was going to foreclose if I didn't get refinanced. That bank was a small private bank in Saint Charles, Illinois and was a bad idea to do business with to begin with. Thanks to Citibank dragging their feet forever, the house went into foreclosure. I do not recommend that anyone attempt to get a loan from Citibank. Either they are inexperienced, or don't want to loan money. But they were unprofessional in a way that went beyond my prior experience. I have had a Citi credit card and been banking with them since 1978. Never a late payment. I don't get it. It's like the mortgage department is run by aliens.

Went to refi my house and it took over 2 months. These people act like they have never done this…read morebefore. Ohh and don't expect them to return your phone calls. Very disappointing.