Because of my experience with Tiffiny, I love Community Bank of…read moreDowners Grove. I have been banking there for years Tiffiny made me feel so comfortable and welcome that I like them very much. We will be doing business for a long time.

Wintrust makes banking difficult. They do not post rates…read moreonline/on their app/in physical banks/etc and instead request customers call daily to check current check/savings/CD/etc rates. When you call, you get put on hold. On top of that, rates are not competitive. They do not allow you to send/transfer more than 2k a day and 5k total a month to other accts (this includes both bank to bank transfer and Zelle transfer). If you want to manage more ah. 5k a month you are required to go into the bank between the hrs of 9am-5pm which is impossible for any normal working person. Simply makes it impossible to move money around. The mobile app is old age. The whole process of banking here makes it feel like 2010. Better off with an online bank with better customer service, higher rates, and ability to manage your money via transfers and reallocation of funds. Any other bank auto adjusts rates when they tick up so the customer receives the best rate they can while under their care.. not Wintrust. They only tick your rate down without notice and then you have to call over and over to learn about rate increases. The short stout blonde lady at the teller window is incredibly passive aggressive when asked for help. Seen it a million times. Not friendly at all. Bank elsewhere.

This bank branch provided me one of the best customer service. They are very thorough and very…read morehelpful. Jeanine and Brian are awesome. It feels like the old banking ways when everyone knows everyone and willing to help the people in need especially in certain circumstances. Plus, free hand sanitizers! Kudos!

We are long-time PNC customers with quite a bit of money saved in our PNC account. Early on the…read morebranch service, personal attention and flexible products and solutions made our Lombard branch feel like a small town, community bank. We were known personally, and we knew the branch staff. Our branch even connected with my sorority to serve women who were trying to get back onto their feet after various life-situations. Then, I don't know if the bank is under all new management or what, but services started to become less flexible, with less options, staff was shuffled off to other branches and our Lombard branch became something like, just come here if you want to do one or 2 things on the tablets! That's it. No tellers, no product staff... and corporate customer service at the call-in number, good grief! Just about zero help. Agents never "have access" to the right account information to help us when we need it, call center hours are less than 24 (which, who banks only M-F between 9-5 anymore?!) and even when agents do "note, report, escalate" our issues we have ended up having to call back multiple times to find out if things have been resolved - usually the "notes" from the previous calls aren't in the computer, sheesh! BUT THEN... after a major bank mess-up on a large deposit we made, my husband and I decided to travel to a branch in Downer's Grove that still offers full-service banking. We went in attitudes blazing, ready to fight for what we knew we needed and WHAT?! There's our old branch manager, Kevin, from our own local branch who had been so wonderful, knowledgeable and people-facing in our early PNC years! As expected, Kevin and his team at the Downer's Grove branch have it on LIT! The teller was able to process our deposit, fix the previous problem, advise us about how to do this in the future and offer us additional products without making us feel like she was being "salesy", which she was, but it felt optional, not full of pressure. We felt that "hometown, local bank" feel again. We're still leaving PNC once we relocate, but until then, Kevin and the staff at the Downer's Grove branch have made it our new place to conduct our financial business. Corporate is still kind of inflexible of the times, but we can get what we need done, with Kevin.

Coming into this branch is like visiting family. They care about you and your financial well being…read more Kevin and his team have helped me with administrative tasks in time crunches and advised me of sound financial strategies. Couldn't be more satisfied with the services I received from them. Thanks PNC at DG!

Always helpful and friendly. Never had any issues and enjoyed the people and service levels.read more

Friendly people always ready to go the extra mile to help, never had issues with this branch.read more

I've had nothing but positive experiences as a member of Dupage Credit. I walked into the DG branch…read morewith the intentions of opening a savings account for the car I was going to need to buy in the near future. Since than, Matt Bretz has helped me open an account, walked me through my credit score and how to improve it and financed my new car loan. Thanks to attending the educational seminars they hold at the main branch, such as the Car Buying seminar, I was rewarded with a free gas card when I closed on my loan. Which might I add came with some low interest rates. I couldn't be happier with the way Dupage Credit has treated me AND my finances. As someone who's had a basic checking account at larger financial institutions, it's nice to walk into a bank that cares about my financial stability just like they care about their own.

No different than a corporate mega bank. Loan approval is cookie cutter. I was rejected for an auto…read moreloan though I had substantial assets. I was approved at another credit union that understood the whole picture of my finances. Steer clear. DuPage Credit union is just Chase with a different name.

Monday dec 15 2014- 9am whoever the 2 tellers are in the lobby were both rude to myself and the…read moreelderly lady next to me! Hate this place!

All of the people here are very nice. Very easy to work with and after awhile have called me by…read morename. Very happy that we have an account here and if there ever has been an issue they have taken care of it for me. Love the coffee and treats and love how they give away pumpkins around Halloween to the kids. When I bring my Goldendoodle Mini into the lobby, they even have some dog treats for her. All around nice bank to be a customer.

This branch location is great. As Tim said, its a very convenient location- no more driving out to…read moreGlen Ellyn! The staff who works here are all very friendly. I call them on the phone sometimes with questions regarding charges to my account, new PNC policies or rewards programs, etc. John usually answers the phone, and he always provides direct, clear answers. I have been a PNC customer for a long time; formerly I was with National City. PNC has never let me down, and I highly recommend banking with this bank and especially this branch. I have absolutely no complaints!

When they opened this PNC Bank about a year ago, I jumped for joy. It's very convenient to my home…read moreand to the mall, so it's a win-win situation! Woo hoo!! No more ATM fees for going to that...that other bank down the block!!! Then I went inside and interacted with their top-notch customer-service oriented tellers. Absolutely wonderful. They were definitely on their game, greeted you with a smile (or by name if you're a regular, like me), engaged in friendly conversation, and before you know it, your transaction is done and you step back outside into the real, cruel world. If only I could stay here and bask in their kindness and excellent customer service....

Very helpful and knowledgeable regarding banking needs and all the options available.read more

Came in regarding my business account teller took my information and told me to wait and he put me…read moreon a waiting. I was the only client at the time and I had to wait 16 minutes for anyone to help me but eventually nobody came up to me so I just stud up and walked away. Worst bank ever.

We were assisted Rajini Ramchandani and she was wonderful. My dad has multiple accounts at this…read morebank and she is always wonderful to deal with. She always has a smile and is very courteous and helpful. I recommend anyone working with her at .Old Second National Bank on Cass Avenue in Darien, Illinois. Pam Wolf

I didn't actually choose this bank - Iwas dragged here through a merger, ripped from a perfectly…read morefunctional financial institution and deposited into what feels like a garage full of loose wires, missing paperwork, and mysterious smoke. Think of it as banking through teleportation, except instead of emerging in the future, you materialize in a shed where someone lost the instruction manual back in 1998. From that moment on, it's been a masterclass in dysfunction

Had an issue with a money order I had deposited into my brokerage account. While the issuing…read moreinstitution was continuously horrific to work with, the people at Schwab made every effort to provide a cure for the issue. This is my first review of anything, ever. That's how much their support meant. Thanks to Kevin, specifically. This event occured back in February 2010 ,and his professionalism has stuck with me. Really appreciate it!

Every experience I have at this branch has been positive. I have been a long-time customer at this…read morelocation and Sarah Lubas at the front always goes the extra mile to help and make my experience as easy as possible. She is helpful, personable, and always knows how to resolve every situation. I highly recommend this establishment because of the high quality of service from people like her.