The best Bankers ever. They know their stuff. Always…read moreavailable to assist and help. Honest and not pushy

Have been with this bank for + 25 years. In the past 5-6 years, each year brings more charges,…read morechanges to existing services. Staff is fine, it's the bank itself. I hate to change banks, but I am walking away from this one. Heading to a community bank that doesn't feel the need to charge me for different ways to hold my money!

I was attracted to First State Bank in Geneva, Illinois because the bank pays interest on checking…read moreaccounts/debit cards. Their staff members are always very helpful and there are two locations near my home.

Our nice, local, community-oriented St. Charles bank was acquired by First State Bank a few years…read moreago. We loved that bank as the staff was very responsive and cooperative with whatever we needed: do a deposit without a deposit slip, bank by mail giving account and signing checks, accessing information from the bank and being alerted when there was a good CD or new credit or savings offering. They were a great bank to work with. During the acquisition period we were hopeful. Our account numbers remained the same, they gifted us new checks, kept the personnel in the St. Charles location and assured us that all would be the same, just a different name and logo. We had moved out-of-state, but I kept my business checking account with First State Bank. Well, I was fortunate to be working with Aimee Lentz, a great customer service representative. I could call her and get answers and directions. Likewise, mail was our way of operating. I could buy CDs whereby she mailed me the paperwork to sign and I sent the money in. Like clockwork and I remained happy. On the occasion where Aimee was not at work, I got nothing but an "I can't" attitude. It was as if the only way I could get information or something done was to physically go into the Main Street location or wait until Aimee came back. And since I was not regularly moving money into and out of savings I would regularly get notice that my dormant account would be closed. I had to recontact them and sigh forms stating that the accounts were valid. It became too hard and irritating. Aimee went to part-time and, coupled with First State Bank's awkwardly complicated on-line banking program, I decided that it was not worth it to maintain a banking relationship with an impersonal bank. Too bad. There are other banks west of Chicago, so do your research. First State Bank is not on my recommended list of banks to consider.

The staff at this bank are very friendly and efficient. Their back office is also readily…read moreavailable to handle issues on the spot unlike bigger banks that take forever to get a response. Also the interest rates they pay on money market accounts is quite competitive.

Urgent need of more customer service! Went to this branch to…read morecash Social Security check Dorthia had a problem finding my account? Finally after awhile she found my account. She was unhappy taking a bag of change. She told me if I ever have any questions to call corporate phone number Instead of coming in. Banks cash checks? Banks count coins? This Bank use to be the best in our community Not anymore

Worst bank in the entire fox valley... If you look at the photo posted you can not even make a…read moredeposit at the atm! This "technology'' has been around for over twenty years! I feel stuck its a pain to switch banks and I spend the extra money to mail my deposits to another branch since this one is so awful but if I have cash I take it to this branch since it's closest to my home. Also check your deposit slips I have made deposits in cash and they didn't put the coins in... When I complained they put it back on me... The manager of the branch never once apologized and only repeated many times that it would have been caught.... But I had to call into correct this????

Wow. Everyone's salty about banking in Geneva. Here's what I'll tell you about Inland. I work…read morewith them for business. Every single employee I have ever encountered at any branch is super friendly and personable. I think their technology is not as advanced as the "big banks" but they definitely have the "small town" banking feel down to a science. When you walk in you get a smile and a chat, you can deposit at the drive thru or in person (I don't use the ATM at all) and you get great service. If you don't like human interaction, avoid at all costs. You've been warned.

Friendly and personal service is hard to find these days-- and this branch does it right…read more Knowledgeable staff who understands financial planning and offers a little technical guidance to boot.

I am very pleased as an Old Second National Bank - Bartlett Branch customer. I was a customer of…read moreWest Suburban Bank and since the merger of the two banks I am very happy with the banks processes and the people who remained at the Bartlett Branch. The staff has been very helpful with everything I have needed from the transition. They are all very knowledgeable and skilled at helping me through the system changes. I highly recommend this Branch of the bank.

Came in here to make a payment and had a decent experience. The people were nice and took care of…read moreme super fast. The only thing is that it's really weird to drive in. The bank has a very narrow entrance that's one way and getting out of the parking lot is very confusing. It is on the middle of Glen Ellyn and the railroad tracks.

My mom came in at pm a few weeks ago to deposit a check and open a new account…read more We waited twenty minutes patiently until the personal banker finished chatting about Europe with a client. We finally sat down gave the check from my moms business account to them for deposit and the teller who did the transaction posted 2,500 not the actual 25,000.00! She left for home and the vault couldn't be opened. It was a fiasco. They wanted us to go and said it would be taken care of the next day. Bank manager offsite and personal banker monotone as a robot with no concern! Glen Ellyn police were called by my mom due to the awful snafu. They were polite and tried to clear things up. It still took a full week to get my moms transaction straightened out. Avoid them!

I have been banking with these people for 30+ years,over the last 2 years, I have noticed a huge…read moreshift in their policies and procedures.Seems like they're chasing customer away. Last week I went to the bank to get change for $100 bill, the teller asked me for ID, no problem I complied. then they asked me what my occupation was. that's when the conversation ended. The teller said, it federal regulations, I think that's bad policy.

Ms. Haas was great. This bank is great so professional and honest. They are prompt and always…read morepolite. I had an issue with identity theft and they helped me tremendously. I do all my banking here.

I went to these folks for a mortgage after working with several banks on a home purchase…read more I had several poor experiences with other lenders, who will get their own reviews. Nearly all of them tried to load up fees or play around with terms to pump up their own bottom line outside of agreed upon parameters. First Federal was the exception in that respect, as they adhered to the agreed upon terms through closing. First Federal was fast with review and turnaround time. They kept their promises in terms of timetable. They did not make any attempt to change terms or load up garbage fees as the process moved along. The loan officer was great. Fast, always polite, always helpful and kept on top of things. In short they handled everything as professionally as possible with no surprises. I would, and will, go back to them for a mortgage again. Rates/fees are very competitive and the process was smooth. I can't, at this point, think of anything else they could do to get your business. Update November 2014: I did a refinance on a rental property through First Federal. Again, no issues. My prior loan officer was gone, so I dealt with someone else. Results were basically the same. Rates were competitive, they kept to their terms with no surprises and got us to the closing table quickly on a timeline that worked for me. I'll be using them again. No question, no doubt.

If you are thinking about opening an account at this bank, run, run for your money! They will hold…read moreit hostage so you may never have it without a payment to them. My husband had an IRA with them for over 10 years. Their rates are not comparable to other banks so when it was up he wanted to transfer it. He was told (and I was a witness) there was no fee as long as we had a transfer letter from the other bank. We got the letter to them and low and behold the manager calls my husband and says there is a $30.00 fee. I don't even think he made $30.00 on the IRA over the course of the last 10 years! Wow, way to do business First Federal, can't compete with rates so charge your customers to make up for it!