Bank is phenomenal. Above and beyond to solve complex issues and very professional. Very…read moreprofessional and client focused. Not like that shitty bank CHASE.

WORST BANK EVER. My 95 year old father who doesn't drive asked me to make a deposit for him. They…read morerefused to accept a CASH deposit from me. How is he supposed to get the money in his account if he can't physically go to the branch. Absolutely no consideration was given to the circumstances. Way to go Citi! WORST BANK EVER

Our family has been going to this bank for over 20 years. We recently had to convert some accounts…read moreand Kyle Moline and Linda Indelicato went above and beyond in being professional and helpful. I will continue being a customer especially since this is in my beautiful hometown.

This is a great bank where people do know you by name and they have always provided the best…read morecustomer service for us. We have a business account there and personal ones. Couldn't be happier!

I have been with Resource Bank since it was the First National Bank of Malta. I got my first…read morechecking account right before I left for college. It was always nice to go into the bank and be greeted by people I had known all my life. Even now, more than 40 years later, I love the hometown feeling I get when I go into ANY location of Resource Bank, and I love getting personalized treatment. When I have had issues with possible fraud, I have always gotten a phone call from someone I know and trust. Hometown banks are great, but Resource Bank is not one of them.

Terrible. I received a notification that someone was trying to get into my account, so I go to the…read moreapp to reset my password only for their app to tell me that my information was incorrect, even though I know I just reset it and it was correct, so I called to get further assistance only to be told that I have to wait until Tuesday until the people who can do that get in..... so I have no way of checking any account balance or transaction history and I'm just supposed to wait until Tuesday to see if anyone has taken anything from my account?!?.... Terrible bank.

My banking needs are relatively simple…read more I became exceedingly unhappy with the service and poor attitude that I was receiving from PNC. I had originally started as a MidAmerica (the Naper Boulevard branch) customer, was swept when National City took over and then finally PNC ("PREVIOUSLY National City" :-) came in. MidAmerica was a great local bank. In my last year with PNC, there were always unnecessary and surprise charges. It became very clear that PNC was not in business for the little guy, although I was a legacy customer from MidAmerica. Having switched banks before, I could see where this was going. So, last April, I marched myself over to Naperville Bank & Trust and set up an account with Loretta. Other than to write this review, I have not looked back. The on-line banking works well and on time. They even have mobile banking, but I have not availed myself of that. The locations are convenient. NB & T is tied into Wheaton Bank & Trust and Glen Ellyn Bank & Trust such that the local banking and ATM networks are huge and convenient. If I remember correctly, Naperville Bank & Trust customers NEVER pay to use an ATM in the U.S. If you are charged, then they reimburse you. Is that "crazy generous" or what? If you have had your fill of PNC or Chase or the other big banks and their shenanigans, then you might want to give Naperville Bank & Trust a try.

With the services that Chase is taking away from their customers, I have become angrier and angrier…read moreevery time I go into the bank. The bank cannot count my change and has now taken away human tellers in favor of a machine in my branch. When I passed a sign that indicated a bank would count my change, I knew I had to open an account at this bank. As soon as I walked into the bank, the atmosphere made me remember what customer service could be. I was warmly welcomed and greeted by the employees including Irma who set up my new account in a very painless way. The online system is not difficult at all. Those of us who are not the private client customers that Chase is courting need to smarten up and start to use community banks. I will be exploring the app, and I will be reporting back on that. Oh. At Naperville Bank & Trust I can use Apple Pay. Why would I need any other bank?

Bank employees in general never seem particularly friendly or happy, at least that has been my…read moreexperience until I came into this branch. What a huge difference! I opened my account with William Britton and from start to finish he made the experience easy, and shared the banks products and services with me. Judging by his level of friendliness and professionalism I assumed he was the branch manager. Great branch with exceptional employees! Thank you !!

My thoroughly terrible experience with this branch's ATM has led me to never use PNC again. The…read moremore I asked PNC to help resolve the issue, the more convoluted their customer service became. When trying to use the ATM at this location to make a deposit, the machine had some kind of malfunction where it ate my money and didn't issue a receipt. I called customer service about it immediately, and they said that because it occurred after 5PM, ATM customer service was unavailable. I filed a complaint and was told to call again the next day. When I called, I was told that the drive thru ATM is run by a separate company, which would have to tally the ATM cash count and figure out that there was an overage. They would then notify PNC. But this did not happen. I also called the branch location and they said that since the outside company operates the ATM, they have no control over it and couldn't do anything. I called PNC customer service two times and filed two claims, but they didn't give me a claim reference number or anything. They told me to call my bank and have them dispute it on my behalf, which some banks (including mine) do not do. PNC also said they would contact me within 1-2 business days. They never contacted me. At this time, they are still holding my money and have not done anything to refund it. And with the convoluted way they operate, I don't believe they ever will.

This location is getting ready to relocate so I wasn't too surprised that they were short staffed…read moreon a Saturday...however, when the young woman we were talking to called around to other branches to see if anyone could work with us, it took three tries to find a location that wasn't short!! She said that managers and bankers aren't usually there on the weekends...but since that's when the majority of your customers are going to have free time to come in, wouldn't it make sense to be available?

Friendly and my trusted bank. I love how I feel taken care at this branch. I enjoy their customer…read moreservices. They offer nice lollipops.

Worst bank in the entire fox valley... If you look at the photo posted you can not even make a…read moredeposit at the atm! This "technology'' has been around for over twenty years! I feel stuck its a pain to switch banks and I spend the extra money to mail my deposits to another branch since this one is so awful but if I have cash I take it to this branch since it's closest to my home. Also check your deposit slips I have made deposits in cash and they didn't put the coins in... When I complained they put it back on me... The manager of the branch never once apologized and only repeated many times that it would have been caught.... But I had to call into correct this????

Wow. Everyone's salty about banking in Geneva. Here's what I'll tell you about Inland. I work…read morewith them for business. Every single employee I have ever encountered at any branch is super friendly and personable. I think their technology is not as advanced as the "big banks" but they definitely have the "small town" banking feel down to a science. When you walk in you get a smile and a chat, you can deposit at the drive thru or in person (I don't use the ATM at all) and you get great service. If you don't like human interaction, avoid at all costs. You've been warned.

Went here to open a new bank account and Melissa Dicken helped me through every step. She was…read moreincredibly nice, friendly, and gave me great advice. We got everything done fairly quickly, and she answered every question we had. I definitely recommend coming to this branch and talking to Melissa!

This is the worst us bank branch ever. Rude customer service. Never come back again here. i even…read morechanged my bank because I don't want to deal with such people. Shame on Us bank for hiring people like this. Shame. BTW, I wish I could give 0 star.