Lazy employees that can't even do their jobs. Ok so first time I went there was to get new chase…read morecards when ours expired. They didn't order the cards and told us they ordered them. I understand being new but they should know how to do that or refer us to someone who does know how to do it. Also I went to the same bank to get savings bonds and the woman said it would just take too long to deposit them and they would need some information that was on the savings bond itself. They were just too lazy to say we can do one or two but 4 or 5 is too many. The woman couldn't even speak proper English. I won't ever go back to that chase and I'm pretty sure I'm going to close my chase account because I'm done with chase.

Not much to say here, except that any time I have visited this bank, the staff has been very…read morefriendly and helpful. They keep the lines moving. I've been a customer of Chase for many years and don't have any complaints with any of the branches I have visited. I'd give it 5 stars if they put some extra money in my account. *wink*

Terrible institution. Not trustworthy, terrible customer service. No payment book, pay stubs or…read morereturn envelopes for auto loans. Avoid at all costs.

I would give this branch a 0 rating if it was possible until I worked with Amy…read more Everytime I have been there before working with Amy, I would get different information from different tellers about services that can and cannot be given if you are not a direct member of earthmovers, the customer service is horrible and they seem to make up their own rules if you are a member of a different credit union. I would definitely not use this branch if it wasn't the closest in proximity to me. But I recently encountered teller Amy (AZ-005) here, she is very pleasant, professional and courteous. The tellers need to take some training from Amy. I had no issues with Amy doing the same transactions that other tellers at this same branch told me couldn't be provided to non members of earthmovers. I will definitely continue to come here and ask for Amy Everytime!!!

I would give 10 stars if I could, I have been treated with utmost respect,I have had help from many…read moredifferent people from Maria Paz helping clear funds for a financial transaction I needed immediately, Stephanie Whitney helped me by stopping a fraudulent charge, getting me a new card the same day, even giving my daughter crayons and a coloring book while I was at the Aurora branch waiting for my new card, then Rupinder Kaur helped assist with a important wire transfer. I have seen other financial institutions like chase, etc and hands down old second is the best their is, my expectations were exceeded and old second you are treated as a person not a number

I deposited a check and was informed the check would be on hold until the funds could be verified,…read morethe next day I went to pump gas and was shocked to see my account in the negative and my card declining. Old seconds team was very swift with informing me the system was updating overnight and unfortunately with the check being on hold it was a very rare error in the system. I spoke with a manager and he informed me they would get the check cleared much faster than expected as a way to make up for the issue. Very satisfied with the customer service.

Horrible customer service. If I could give them zero stars I would. They can't protect your…read moreaccounts from fraud and they make constant mistakes requiring you to do extra leg work for them with zero compensation for your time going back and forth to multiple branches. They couldn't care less about their customers.

I really like this branch. It's relatively close to my house. The people there have always been…read morereally nice. Linea (sorry for the spelling) is especially nice. She helped process my request for a credit card and helped me with an online banking issue. I have a feeling she's been with ECU for a while because she really seems to know what she's talking about. I recently moved from Harris Bank, who I had been with since I was 14 and I have to say, I"m really happy with the change. I feel like they look at you as a customer and a person, not as much of a random number. Would recommend this place to anyone looking for a small bank feel but with great interest rates and services.

I am extremely disappointed in the service we received at your Aurora IL location. My son was told…read morein order to get a cash advance from our credit card, we had to open an account, which we did. After the account was opened, we were told there were fees for having a balance under $300. Ok, not a big deal. Then the following day, he was charged a fee for having a debit card issued. This was not disclosed to us upon opening the account. He decided to close the account due to the fees that were being charged and that were not disclosed before opening the account. He was charged another fee for closing the account. This is extremely ridiculous and I would not recommend this bank to anyone.

bank manger and associated knowlable and friendly ,cashiers smiles and say hello . convenient place…read moreto open a checking account free master card debit card

Numark credit union does now have Zelle. You can reach them at 630-393-7201. I have been a…read morelifelong credit union member also at Great Lakes credit union in Naperville. I find their rates to be 0.25-0.50 less than regular banks on loans. I'm surprised at the person who said that Customer Service was rude. I have never had that experience there. I work with Emily and Marina among others. F Y I they currently have a 0% 24 month credit card serviced by Elon that is for balance transfers AND PURCHASES! Credit unions are the only ones that I have seen to include Purchases in an offer such as this Another poster said that a credit union can't fix your credit that is true, but the poster recognizes that a credit union is a great place to start

I find NuMark Credit Union to offer great services. However I keep getting told they're going to…read morehave Zelle "soon" and I haven't seen it yet.

For 15 years we've called Old Second National Bank north Aurora Branch our home…read more We just don't worry -so much trust has built over the years. We feel truly cared about and confident they are on their client's side!!!

Carmen E Arevalo was great in helping me with my problem of signing in…read more Thank you for your help

I've banked with KCTCU since I was an adolescent and mowed lawns for a living. I've been with them…read more50 years and have always had a great working relationship with them, so have stayed with them. UNTIL NOW, since they've been taken over by Consumers Credit Union. What a horrid, unresponsive, negligent, customer-hostile organization it is! I closed my accounts there shortly before the takeover and was told my balances would be sent by mail. As it's now been a few weeks and I haven't received my check yet, I'm interested in learning the status of this transaction. All inquiries now go to the Consumers Credit phone number. I've called 3x now and have been on hold for an hour and a half. There is no other number given to call, and I'm unable to speak with a human about this. Horrible, woefully deficient customer relations and from what I've read elsewhere, a positively dreadful company to do business with. PUT YOUR MONEY ANYWHERE ELSE BUT CONSUMERS CREDIT UNION.

I had two car loans with KCT and for the most part it was okay until today. I went in to pay off my…read moreone car loan and worked with one of the tellers to pay off the loan. It was about an hour before closing and I was the only customer inside the branch. I was at the counter for ten minutes to finish the transaction. I had questions on when I would receive the title. I than had to to meet with a person to make sure my automated payments were stopped. I signed in and ended up waiting for 5 - 10 minutes for a assistant when Janira Gomez came up to assist me in stopping the automatic payments. Now mind you I just paid off my car 30 feet from her desk. This is a wide open room where everyone can see each other and hear each other. I showed her my ID, gave her my receipt and explained to her that I needed to stop the automated payments on my loan. She was not pleasant, to the point of being rude and combative. I couldn't remember my account # or my password to my account so she needed to look me up through my address and SS#, this seemed to make her even more upset with me. So mind you she knows who I am, she has my ID, my payoff receipt and she just saw me standing with the tellers for ten minutes and she asks me to take off my hat for security purposes. I complied and asked why? She said it was so that the cameras could see my face and identify me. Yeah, I'm the really smart criminal who just hands over my ID, pays off a loan with certified check and shares my SS#. Janira Gomez was on some kind of power trip. I grinned and asked, do you get a lot of gang bangers in here? She was obviously not a happy person and not good at working with customers. It just seems like there is no appreciation for the business that I've given to KCT. I mean if your rude to paying customers what does that say about your business? The Aurora IL location gets two stars on Yelp. I gave them one. Hopefully they will change.

I am the Treasurer on our HOA. We have our Business Checking and Savings Accounts with Old Second…read moreBank. I always go to the location on Feldott and Ogden. They provide the BEST CUSTOMER SERVICE EVER! They are professional and friendly at the same time. If i go in there with questions or concerns i can count on someone being there to not only be willing to help, but even go above and beyond if need be. Recently I have been working with Stephanie who has patiently done research for our corporation. Stephanie never just quits but keeps working until she finds the answer/solution. Eva, the manager of this branch doesn't hesitate to get involved if she is needed! KUDOWS to Eva and her staff for working together as a team in order to provide their customers with EXCELLENT CUSTOMER SERVICE!!!

After all of these years I still go into the lobby to deposit my check. Why? Because the tellers…read moreand manager are some of the nicest people ever. They're always helpful and have a smile on their face. I look forward to seeing them every time I go in. You should too!

People would not even return our call. Was trying to find money to fix our car and could not even…read moreget an answer.

Jesus is fantastic! Extremely helpful & super speedy!! He makes what can sometimes be an…read moreuncomfortable experience easy & fast!! Thank you for great customer service!