My banking needs are relatively simple…read more I became exceedingly unhappy with the service and poor attitude that I was receiving from PNC. I had originally started as a MidAmerica (the Naper Boulevard branch) customer, was swept when National City took over and then finally PNC ("PREVIOUSLY National City" :-) came in. MidAmerica was a great local bank. In my last year with PNC, there were always unnecessary and surprise charges. It became very clear that PNC was not in business for the little guy, although I was a legacy customer from MidAmerica. Having switched banks before, I could see where this was going. So, last April, I marched myself over to Naperville Bank & Trust and set up an account with Loretta. Other than to write this review, I have not looked back. The on-line banking works well and on time. They even have mobile banking, but I have not availed myself of that. The locations are convenient. NB & T is tied into Wheaton Bank & Trust and Glen Ellyn Bank & Trust such that the local banking and ATM networks are huge and convenient. If I remember correctly, Naperville Bank & Trust customers NEVER pay to use an ATM in the U.S. If you are charged, then they reimburse you. Is that "crazy generous" or what? If you have had your fill of PNC or Chase or the other big banks and their shenanigans, then you might want to give Naperville Bank & Trust a try.

With the services that Chase is taking away from their customers, I have become angrier and angrier…read moreevery time I go into the bank. The bank cannot count my change and has now taken away human tellers in favor of a machine in my branch. When I passed a sign that indicated a bank would count my change, I knew I had to open an account at this bank. As soon as I walked into the bank, the atmosphere made me remember what customer service could be. I was warmly welcomed and greeted by the employees including Irma who set up my new account in a very painless way. The online system is not difficult at all. Those of us who are not the private client customers that Chase is courting need to smarten up and start to use community banks. I will be exploring the app, and I will be reporting back on that. Oh. At Naperville Bank & Trust I can use Apple Pay. Why would I need any other bank?

Cashiers are nice but the middle managers are horrible. My son made an appointment and the employee…read moredidn't show up. He then made a second appointment and got a text to reschedule. The African American woman (I'd use her name if she wore a name tag) is rude and demeaning to customers. She locks the doors early every Saturday and closes the drive through early, showed her photos of the time stamp and she refused to listen or provide her name. I have banked with Chase for decades and I think it's time to move on.

Was waiting for 20minutes and I was complete ignored and then someone who seen me waiting for…read more20minutes asked if I needed help then went on to say they couldn't help me. What!? I waited 20 Minutes for nothing. Horrible. I rather go to another location who's willing to be helpful

Excellent help on questions about obtaining a mortgage and closing costs. Very good mortgage…read moreinterest rates given recent rise in 10-year Treasury rates.

Abysmal institution. Don't give them a dime of your money. They won't give it back. If you have…read morepower of attorney they won't let you pay bills. If you are a beneficiary you can't spend that either. And heaven forbid if you need tax documents. You won't get that either. Not to mention they will return social security deposits after you specifically indicate you are expecting them and that is the purpose of the account. If anything happens to you - your dependents will face a financial nightmare.

This is the closest branch to my home and I have been here many times. My problem is they take way…read moretoo much time to push out these products like mortgage rates and wanting me to schedule with investments bankers and wanting to enroll in this and that. Seriously... I don't have time for that. I came here for the simplest thing that could be done in 5 minutes and yet they take almost 20 to push out these products... very disappointing to say the least.

I have no issues with this branch. I stopped in to cash a check as it was convenient. There was…read moreno line, the teller was very sweet and professional, and I was in and out in a matter of minutes. Unlike others. I had no problem in the parking lot. Bank was clean and well lit. This is just how I like to conduct my banking business.

I have banked with West Suburban Bank since 1996. I have never had any problems with them! It is…read morenice that there are several Chicagoland locations, it's very convenient! It's nice that they have drive thru hours on Sunday as well!

I have banked with West Suburban bank since 1995, and find them both professional and extremely…read morereliable! I wouldn't bank anywhere else!

I've had nothing but great service from this location. I needed to start a Girl Scouts account and…read morethey offer accounts for GS and the process was amazingly simple, fast, and with no fees (GS and BMO have an agreement for this). Whenever I've had a question, their staff is quick to answer and help us out. Even though we are a small account, they take their time and really help. Overall I'm super happy with our service thus far and looking forward to banking here for the next several years with GS.

My mother learned the hard way that ACH transfers are not considered fraud. Customers bewate! Her…read moreaccount was drained and they do not give the money back. They state iit's in the Terms and Conditions. She now has zero money snd we are going to switch banks. On top of it all they gave the wirst cusomer service ever. Get your money out fast before thos happens to you!

I've been with Chase for a while and have never had a complaint. I've been into this location…read morenumerous times and it's generally quick and painless. I'm surprised by the negative reviews. The location is beautiful, and the staff might not exactly rush to help you but when you approach the counter they are quick and courteous. I always feel like I'm treated well & right here. The private banker read off the website, but ancillary questions were answered knowledgeably. One star less because parking is a nightmare anywhere downtown and there's no drive through.

This location is better than others around, but the parking is impossible. Staff are friendly and…read morehelpful and I had no trouble ordering foreign money for an international trip. Definitely beats the one on Ogden, as long as you can find a place to park!

its a bank they hold my money for me so i will not spend it all at once the people here are…read morefriendly but not fake never had a problem at this branch

Abysmal service, particularly by Sydney. I had an issue with…read morea hold placed on my card for seven business days. This WORK check that was in the same amount that was put in my account every week, which I deposited on February 27th, would not be available until March 11th. Furthermore, a hold was also placed on my card for this duration of time, despite the fact that I had available funds. Instead of being helped, I was told that there was absolutely nothing that could be done. I was also refused my request when I asked for the instance to be escalated. Finally, the rep repeatedly asked me if there was anything else that he could do for me with a condescending tone. Instead of trying to help me, he just wanted me off of the phone. First, there was nothing wrong with the check. Second, Sydney did not try once to help me. Thirdly, even if he could not help me (which I don't not believe), he should have at least been more polite and tried to be helpful. Unacceptable and rude. AVOID at all costs.

Fifth Third bank took $10,000 out of my account and is REFUSING to put it back for 30 days. The…read morebranch manager in NAPERVILLE Illinois, refused to make a call on my behalf to get clarification. They ALLOWED an online transfer, TOOK THE MONEY out of my account, and now ARE REFUSING TO GIVE MY MONEY BACK FOR 30 DAYS!!!!! No interest.... Nothing!!!! THE MONEY IS GONE!!!! Do not bank with Fifth Third Bank! The bank manager at 1296 Rickert Dr. in Naperville Illinois is rude and refused to help. Terrible customer service.

We've banked here for over a decade and the customer service just gets worse and worse and worse…read more I've been in line several times where there are two employees standing around and not waiting on anyone or helping one customer while not acknowledging that anyone else is waiting in line. It always takes far longer to go in to get anything done because of poor service. We now use the ATM for almost everything but went in today to use the notary. I made an appointment after calling and speaking to the branch. When we got there, they had us wait for at least 5 minutes while two people were helping one customer who seemed to be filling out a long pile of papers. The customer even said you can help the next customer, I'm going to be here for awhile. And the employee said "no, don't worry about it, there's no hurry, you're fine." Even though I was clearly waiting to be helped. I asked then if I was waiting in the right line for a notary and told me to take a seat and they would be with me. I asked how long it might take, and they then told me that they don't actually do notary services for property purchases. Even though we had made an appointment for a notary. So that was time wasted and extra indoor exposure during a pandemic that we didn't need. Just another poor experience in a series of bad experiences. We would change banks if it didn't take so much effort to redo automatic payments. But we're still considering taking our business elsewhere. It's too bad because they had excellent customer service when we first opened our account and the first few years here.