Bank employees in general never seem particularly friendly or happy, at least that has been my…read moreexperience until I came into this branch. What a huge difference! I opened my account with William Britton and from start to finish he made the experience easy, and shared the banks products and services with me. Judging by his level of friendliness and professionalism I assumed he was the branch manager. Great branch with exceptional employees! Thank you !!

My thoroughly terrible experience with this branch's ATM has led me to never use PNC again. The…read moremore I asked PNC to help resolve the issue, the more convoluted their customer service became. When trying to use the ATM at this location to make a deposit, the machine had some kind of malfunction where it ate my money and didn't issue a receipt. I called customer service about it immediately, and they said that because it occurred after 5PM, ATM customer service was unavailable. I filed a complaint and was told to call again the next day. When I called, I was told that the drive thru ATM is run by a separate company, which would have to tally the ATM cash count and figure out that there was an overage. They would then notify PNC. But this did not happen. I also called the branch location and they said that since the outside company operates the ATM, they have no control over it and couldn't do anything. I called PNC customer service two times and filed two claims, but they didn't give me a claim reference number or anything. They told me to call my bank and have them dispute it on my behalf, which some banks (including mine) do not do. PNC also said they would contact me within 1-2 business days. They never contacted me. At this time, they are still holding my money and have not done anything to refund it. And with the convoluted way they operate, I don't believe they ever will.

Came in here to make a payment and had a decent experience. The people were nice and took care of…read moreme super fast. The only thing is that it's really weird to drive in. The bank has a very narrow entrance that's one way and getting out of the parking lot is very confusing. It is on the middle of Glen Ellyn and the railroad tracks.

My mom came in at pm a few weeks ago to deposit a check and open a new account…read more We waited twenty minutes patiently until the personal banker finished chatting about Europe with a client. We finally sat down gave the check from my moms business account to them for deposit and the teller who did the transaction posted 2,500 not the actual 25,000.00! She left for home and the vault couldn't be opened. It was a fiasco. They wanted us to go and said it would be taken care of the next day. Bank manager offsite and personal banker monotone as a robot with no concern! Glen Ellyn police were called by my mom due to the awful snafu. They were polite and tried to clear things up. It still took a full week to get my moms transaction straightened out. Avoid them!

I would like to say I have a citibank credit card for 4 years I never been late on any of my credit…read morecards and I had a 12,000 limit than it was lowered to 9000 than it got lowered again to 6800 and now it got lowered a 4th time to 4800 this company is garbage what they do is lower your credit limit so close to what you owe so the intrest rate is high and you have to make higher payment so just so your interest rate gets lowered I highly recommend you find another credit card company because on my other credit cards they keep raising my credit limit but citi bank in the only credit card company that lowered it company is garbage with a capital G don't waste your time

I was just in this bank location, and I can not explain how wonderful all the employees are. I was…read moregreeted and informed by every employee. I was offered coffee and water multiple times while I waited for a personal banker. Every employee was extremely kind, and I actually was in a horrible mood when I went in there. Just a bad day. I left in an extremely better mood because of them. I truly appreciate people being kind and helpful. They helped me get a new updated credit card which I very much appreciate. Unfortunately, I can't remember everyone's name, but I did work with Manny who was great. If you have a Citibank location that you aren't happy with....just come here! :)

Can't say enough good things about West Suburban Bank and their staff. This facility is rough…read morearound the edges at the moment, as it's undergoing renovation, but they're carrying on business as usual. Friendly, thorough and professional service, especially with personal bankers like Christina F. and branch managers like Pria. This is a family owned bank, and has been so since its inception in 1962, and it's got that feel: friendly and humanistic! Hours are good, fees are fair, and staff is friendly - it's a winner all 'round in my book.

Numark credit union does now have Zelle. You can reach them at 630-393-7201. I have been a…read morelifelong credit union member also at Great Lakes credit union in Naperville. I find their rates to be 0.25-0.50 less than regular banks on loans. I'm surprised at the person who said that Customer Service was rude. I have never had that experience there. I work with Emily and Marina among others. F Y I they currently have a 0% 24 month credit card serviced by Elon that is for balance transfers AND PURCHASES! Credit unions are the only ones that I have seen to include Purchases in an offer such as this Another poster said that a credit union can't fix your credit that is true, but the poster recognizes that a credit union is a great place to start

I find NuMark Credit Union to offer great services. However I keep getting told they're going to…read morehave Zelle "soon" and I haven't seen it yet.

Several years ago, I obtained a HELOC with the kind assistance of Sherry Dvorak at ABOC. I had…read morealready retired and I was planning to sell my home. I applied for the HELOC although my income was not very consistent at that point. Sherry took all of my data and worked out the loan. She was so patient, and helpful. She made the process so managable, and I thoroughly enjoyed her honesty, the transparancy, and the final outcome.

Great credit union. Used by unions in Chicago. Always friendly staff. Nice mobile application for…read morechecking balances, transferring money and depositing checks with your phone camera

Love the Woodridge branch of the Abri Credit Union. Jonathan and Roberta are excellent, efficient,…read moreand friendly tellers. We have been with this Credit Union and plan to stay with them for a long time. You only need to keep $5 in your savings and you get a checking account with no monthly fees!!

Be careful. This…read moreplace has about the lowest interest rates for all kinds of loans in the area, much, much lower than a typical bank. Auto loans for less than 2 percent interest! But they're still a business, and still need to make a profit somehow. And they way they make their money is at worst deceptive, and at best, somewhat unethical. I applied for and received an auto loan to refinance my car at a much lower rate, and I go in and sign the papers and everything is an extremely quick and smooth process. Well apparently too smooth, because I was signed up for what can best be described as "loan insurance" in which, for about $40 a month, if I lose my ability to pay, they will make the loan payments. I never signed up for this service and, (this is my fault), didn't discover it for two months. Upon my complaining, they removed it from my account but would not credit me for the couple months I was signed up for it. Read and reread every little document you're supposed to sign, because you can't take their word for it. This is true everywhere, not just here, but nonetheless unfortunate.

Been a customer for over 25 years, back when it started out as Amerimark. This is by far my…read morefavorite branch! The absolute best customer service! Everyone there is amazing, including Kevin and Patrick (who has since retired). They have all become like family! I love coming to the bank even though it's a 20 mins drive for me.

Poor location, awful hours and no drive up? Atm is so old fashioned, it is one step away from…read morehaving a crank on the side! Parking is difficult to begin with but not worth the hassle for a in and out transaction. Why anyone would pick this bank when you have so many to pick from in the area is beyond me!