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    Citibank

    3.0 (2 reviews)
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    Services - Citibank

    Personal banking

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    3 years ago

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    BMO Harris Bank - The date of the letter

    BMO Harris Bank

    (129 reviews)

    Worse experience I've ever had in 40 years of banking. I had a car loan through them and I will…read morenever ever do that again. Their website looks like something that was made by a high schooler 10 years ago. You can't get any information, it's such a backwards site and trying to find certain things such as upcoming payments took me 25 minutes to find. It's just a joke and I know websites, I have developed them. When I needed customer service, I got somebody from the Philippines who could barely speak English. If you pay extra towards your loan, they automatically extend your next month's payment instead of applying the extra amount towards your actual loan amount. They had never stated that. It was just the worst thing I ever went through. I could go on about other issues, but I'm not going to waste my time

    Ive had it with BMO, and will be closing all of my accounts with them on the next business day…read more Every single time I try to bank online, I get We can't find your username or password. If I call for help on a weekend or bank holiday I reach a call center in the Philippines. And they can't find my account either, although they don't mind making wait while they try to search. Their ATMs are terrible too. Twice, at on -site BMO ATMs, the machines rebooted mid transaction. I had to call to confirm that the transaction completed. Also, MANY times the ATMs fail transactions after all user inputs. And they don't seem to care

    Citibank - banks - Updated May 2026

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