I have banked with West Suburban Bank since 1996. I have never had any problems with them! It is…read morenice that there are several Chicagoland locations, it's very convenient! It's nice that they have drive thru hours on Sunday as well!

I have banked with West Suburban bank since 1995, and find them both professional and extremely…read morereliable! I wouldn't bank anywhere else!

My banking needs are relatively simple…read more I became exceedingly unhappy with the service and poor attitude that I was receiving from PNC. I had originally started as a MidAmerica (the Naper Boulevard branch) customer, was swept when National City took over and then finally PNC ("PREVIOUSLY National City" :-) came in. MidAmerica was a great local bank. In my last year with PNC, there were always unnecessary and surprise charges. It became very clear that PNC was not in business for the little guy, although I was a legacy customer from MidAmerica. Having switched banks before, I could see where this was going. So, last April, I marched myself over to Naperville Bank & Trust and set up an account with Loretta. Other than to write this review, I have not looked back. The on-line banking works well and on time. They even have mobile banking, but I have not availed myself of that. The locations are convenient. NB & T is tied into Wheaton Bank & Trust and Glen Ellyn Bank & Trust such that the local banking and ATM networks are huge and convenient. If I remember correctly, Naperville Bank & Trust customers NEVER pay to use an ATM in the U.S. If you are charged, then they reimburse you. Is that "crazy generous" or what? If you have had your fill of PNC or Chase or the other big banks and their shenanigans, then you might want to give Naperville Bank & Trust a try.

With the services that Chase is taking away from their customers, I have become angrier and angrier…read moreevery time I go into the bank. The bank cannot count my change and has now taken away human tellers in favor of a machine in my branch. When I passed a sign that indicated a bank would count my change, I knew I had to open an account at this bank. As soon as I walked into the bank, the atmosphere made me remember what customer service could be. I was warmly welcomed and greeted by the employees including Irma who set up my new account in a very painless way. The online system is not difficult at all. Those of us who are not the private client customers that Chase is courting need to smarten up and start to use community banks. I will be exploring the app, and I will be reporting back on that. Oh. At Naperville Bank & Trust I can use Apple Pay. Why would I need any other bank?

It's crazy to read that most of the complaints from this location have to do with the amount of…read moretime one has to wait to be serviced! The staff is slow, not always very willing to help, and I'm not sure why there always seems to be "one person" for that specific day that is the only one that can help. I hope someone is reading these because it definitely is frustrating and clearly this location needs help. I went in to cancel my current ATM card and get a temporary one... It was going to be a 25 minute wait because they only had "one" banker today. There were two ladies in separate office desks one of them had a guest the other was doing paperwork. Anyway I normally go to the one on the other side of town... I know better not come to this location however I made a quick stop near by and thought why not.... That quickly reminded me.

Worst bank ever. They lose bills, never mail statements in a timely manor and do not maintain…read morebranch locations. Seems customer service is what works best for them. Do not bank here!!!!!

This bank branch provided me one of the best customer service. They are very thorough and very…read morehelpful. Jeanine and Brian are awesome. It feels like the old banking ways when everyone knows everyone and willing to help the people in need especially in certain circumstances. Plus, free hand sanitizers! Kudos!

They have taken care of my banking concerns for two years. Never had a problem. I'm very happy with…read morethem.

I went to this branch to talk to a personal banker. Ryan Jungers was the one who was available. He…read morewas fantastic to work with. He was friendly, patient, and worked to make sure that all my needs were met. My situation was a little complicated, so anytime he wasn't sure of something he made sure to speak to an expert. He wanted to ensure that every i was dotted and t crossed. He was very detailed orientated and I didn't feel rushed. I walked out confident that I walked out out with accurate information and that my needs were met.

Absolute Hot Garbage. $10 fee for cashing a check written to 5/3rd Bank. What for? Why?…read more If that $10 does not go back on to the account - it will end a 30 year business relationship. I've seen bad business - these have to be the dumbest business people I have ever come across. Again: Garbage

I come here to pay bills and I'm usually in and out in like 5 minutes. There is never a line and…read morethe parking is easy to find. The people who work here are very patience and diligence in what they do. I have never seen them make a mistake.

Branch Manager JOEL was unbelievably helpful! They assisted…read moreus at every turn! They will keep us as customers!

Unfortunately this is the chase that is closest to my home. The location is great but there are…read morelike a dozen potholes that can take the wheels off your car. You always have to be careful pulling into the parking lot. The other thing that bugs me is the fact that even though I have my ID and debit card, they'll still ask for a method of verification that involves sending a text message to my phone and giving them a pin. I have never had that asked anywhere! I'm not sure how I could make a withdrawal if I didn't bring my phone or if it was dead. I always found that this is the only location that asks for that.

I really like this branch. Now, as you walk in, there is someone to greet you and direct you as…read moreneeded. It is usually quiet and no wait for personal face-to-face service. The teller called me by name after checking my ID. Service was quick and I was in and out in about 5 minutes. Beware of the parking lot ~ it is covered in pot holes and the parking space lines are faded.

Never would I bank ever again at US Bank they suck trying to get a late fee taken off my credit…read morecard. It was due on the ninth so I made the payment on the 10th never been late on a payment. They declined it. They really suck whoever banks there I feel sorry for them.

Any gas station that uses the app upside get to five Star from me. I wish the savings was better…read morebut you can't beat it.

Great service The…read morestaff - with one exception - are always happy smiling and go out of their way to help you. fresh coffee and cookies compliment a pleasant experience. When it comes to personalized service this branch puts the big banks ( Chase, BOA, etc ) to shame.

My wife and I have had accounts with this bank for nearly 20 years and up til lately have had great…read moreservice. The key word here is lately. My contact person who would help us has failed to return call for more then two months and upon calling the president of the bank was like talking to a child he said nothing to try and maintain us as custmers nor acknowledge the fact of our treatment. This bank is clearly not worthy of consideration of further patronage. They are without question have got serious customer service issues that even when brought ther attention it means nothing. Probably due to there scrambling over there bad debt ratio which is flying off the charts. Look elsewhere for your banking needs.