All of my husband's accounts were compromised and Chase refuses to give us our money back unless we…read moresue them. One of the accounts was my son's account because it was a college account linked to my husband's account. My husband did everything Chase asked of him. He filed a police report and sent time-stamped footage of my husband's location during the time of the ATM withdrawals. He was nowhere near the ATMs. Chase has stolen thousands of dollars from my family and we won't get it back. They cannot be trusted.

I've never had a problem with this branch. Everyone has always been nice and personal when I go…read morethere. The people giving it 1 stars seem a little dramatic. It's a bank, what more do you want?

This is the only bank from here to Oswego that doesn't charge to use their coin counter. I was…read morecalling around to multiple banks to turn my coins into cash and every place said that they were going to charge me 10%-15% for what was counted. The thing that is crazy is that there is a national coin shortage and other banks are still charging people to take their coins if you don't have an account. But not Shorewood bank and trust. I dont have an account but they were happy to help me out and everyone was friendly and the coin machine was very easy to use. Don't get charged to get cash for all the coins you saved up come here and get every penny you saved into cash

Spoke with branch manager, she handled the situation and was able to get me my money back. That's…read moreall I can ask for...

Best bank ever all the workers are so nice I love it when they have security at the door they open…read morethe door for you. I have not no issues with my checking nor savings. Very nice and friendly place.

Branch in Plainfield, IL is the worst. You go there with a problem and the new manager I believe…read moreher name is Ana she does not help. You tell her a problem and she gives you a number to call and pretty much walk you out the door. Twice she was rude to me and my family. I told her that her power in her head will not take her far and I will not complaint but i was letting her know. She gave me her business card if I decided to complaint for me to have her name right. Twice I was treated so bad. I am so close to leave BMO and go to a different bank but I am trying to see the good and not the bad. I do not go to the branch in Plainfield anymore. 59th and Lockport!!! Sad to have someone not caring for her customers. No guidance, nothing!

Usually don't take the time to write reviews. But when you get an exceptional level of customer…read moreservice, it's worth taking the time! The Branch Manager Reem Adwan and her team are outstanding. They're always professional, friendly and knowledgeable. I'm always greeted by name. They take the time to ask how things are going. They make me feel like I'm not only a customer, but a friend! They offer suggestions to help with my needs, without being pushy! I have many choices, as far as US Bank branches. I choose to go to the branch located in the Plainfield Meijer! Ron - Plainfield

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

My banking needs are relatively simple…read more I became exceedingly unhappy with the service and poor attitude that I was receiving from PNC. I had originally started as a MidAmerica (the Naper Boulevard branch) customer, was swept when National City took over and then finally PNC ("PREVIOUSLY National City" :-) came in. MidAmerica was a great local bank. In my last year with PNC, there were always unnecessary and surprise charges. It became very clear that PNC was not in business for the little guy, although I was a legacy customer from MidAmerica. Having switched banks before, I could see where this was going. So, last April, I marched myself over to Naperville Bank & Trust and set up an account with Loretta. Other than to write this review, I have not looked back. The on-line banking works well and on time. They even have mobile banking, but I have not availed myself of that. The locations are convenient. NB & T is tied into Wheaton Bank & Trust and Glen Ellyn Bank & Trust such that the local banking and ATM networks are huge and convenient. If I remember correctly, Naperville Bank & Trust customers NEVER pay to use an ATM in the U.S. If you are charged, then they reimburse you. Is that "crazy generous" or what? If you have had your fill of PNC or Chase or the other big banks and their shenanigans, then you might want to give Naperville Bank & Trust a try.

With the services that Chase is taking away from their customers, I have become angrier and angrier…read moreevery time I go into the bank. The bank cannot count my change and has now taken away human tellers in favor of a machine in my branch. When I passed a sign that indicated a bank would count my change, I knew I had to open an account at this bank. As soon as I walked into the bank, the atmosphere made me remember what customer service could be. I was warmly welcomed and greeted by the employees including Irma who set up my new account in a very painless way. The online system is not difficult at all. Those of us who are not the private client customers that Chase is courting need to smarten up and start to use community banks. I will be exploring the app, and I will be reporting back on that. Oh. At Naperville Bank & Trust I can use Apple Pay. Why would I need any other bank?

I noticed the few negative ratings posted by a few people. I don't know their story or their…read moresituation. I can only say that in my experience this bank has been nothing but professional and competent. I mail transactions consistently and not once has there been an issue. When I enter the lobby they are courteous, friendly and welcoming. It is to me a fine bank that meets or exceeds my expectations. Thank You

Worst customer service ever, very unprofessional and unacceptable. The tellers' attitudes are…read moreawful and no help at all!!! Don't go here,

Love the bank and very friendly personnel but their motto of hounding you every time coming in…read moreasking for different or new accounts or about refinancing your mortgage or taking surveys so they can call you....... IS EXTREMELY ANNOYING..... specially when in a hurry and you have to be delayed to hear their sales pitch .... have numerous accounts here and never a problem with accounts or anything but the hounding don't stop soon I will be looking else where. Wow..... very annoyed.

Went in there after my mom's passing. Told the woman my Dad who had dementia needed to know a few…read morethings, did we need to take my mom off account? a CD mature date?. I was told to go sit elsewhere since I was not on the account she felt I was leading him. I said his wife of 64 years just died and he has dementia. She said she had his best interest in mind and I (his daughter of 63 years) was told he couldn't do anything as long as I was there. I said I'd like to speak to someone else, as this was not going to be productive. She said she was the bank manager (Ana Holinger). We left the bank my dad shaking he was so mad, and I in tears from this horrible and frustrating experience.

I have banked with West Suburban Bank since 1996. I have never had any problems with them! It is…read morenice that there are several Chicagoland locations, it's very convenient! It's nice that they have drive thru hours on Sunday as well!

I have banked with West Suburban bank since 1995, and find them both professional and extremely…read morereliable! I wouldn't bank anywhere else!

This hometown bank lives up to its first portion of its name HEARTland. Greeted with smiles when I…read morewalk in. Always pleasant conversation. Treated more like a friend than a customer, which is perfect in a growing town like Plainfield. OUTSTANDING customer service is found with Dawn and Sam at the counter. Wonderful service deserves recognition. Did I mention they have snacks for your pup? At every counter they have buckets of seasonal treats out. AND if that's not enough, they have a spot for you to leave some business cards when you fist walk through the doors. Five star service all the way around!

The staff lacks customer service skills- over several visits, to different locations, it just never…read morewas good. As an example, when I was opening an account, the manager kept answering phone calls during the process. While I was sitting right there, like my business was not as important, and they couldn't let the 3 people standing around doing nothing answers the calls. And, it Resulted in giving me the wrong account number -which meant I could not access my funds, or even use the Cash station, after I opened the account. It took days for them to figure out the problem - and never really admitted they made a mistake - -it somehow was my fault they gave me the wrong account number...service never got better. Even after the Merger. A few months in, I just took my business elsewhere.