Absolutely DO NOT bank here or have your elderly family members bank here. My elderly mom ( who…read morerecently had a stroke) was just treated terribly by their customer service line and then by Bob the assistant bank manager. She was just trying to do an address change and they first demanded that she shows up in person ( she's currently in a retirement home and unable to physically get into the bank) and they did this AFTER an hour of asking her questions on the phone and hanging up on here 2x! She provided them with all the information they needed yet they HUNG up on her and then said oh " the bank manager says you have to show up in person". I've heard that the customer service is crappy from this bank branch in downtown Wheaton but heck seriously? Now they're saying they will need her signature to change her address ( which is completely unorthodox) and will only snail mail it to her ( Bob refused to express mail it). Not only will my mom not be moving any funds to this establishment but we will make sure that others are informed of their lack of customer service.

I've had bank accounts at several banks in the area but I have to say that Wheaton Bank and Trust…read morehas been the most helpful. Recently we moved and I wanted to update my address. The local bank changed its records and then referred me to their tech department. The tech department changed my profile which allowed all of my bill payment payees to be notified of my address change made my life much easier. Thanks WBT! Jane H

Very friendly, accommodating, and knowledgeable about all products and services. I'd definitely…read morerecommend them. They are nice people who explain everything to the customer. If you aren't satisfied with your current financial institution, then consider the pleasant folks at Grand Ridge National Bank.

From the owner: We are a customer-focused, premier boutique bank which specializes in personal and business…read morefinancial services. Our emphasis on personability and employee individuality drives us to deliver the ultimate experience for both customers and employees.

Horrible bank! Phone customer service is outsourced to people who can barely speak English. No…read moreaccountability when they make an error. High fees. Big bully bank!

10 days ago, I went to this Chase branch for my saving account issues. talked to a "Relationship…read morebanker " about the matter, the gentleman admitted it was a mistake from the bank and promised to resolve the issue couple of days. However he never called me back even I have left messages to him multiple times . I also called this branch about this matte, they only took the message and did nothing.

I am relatively new to the area, having just moved back to Illinois from Texas, and was looking for…read morea bank in the area, already having had a bad experience with a competitor around the corner. Then I located PNC, and found they had a promo online, which I enrolled. All was good until I encountered a small glitch in my direct deposit that I thought would affect the promo and my new relationship. Well low and behold, up stepped Jake Delort, the VP Branch Manager, and what could have been a HUGE problem, became one of the most rewarding and satisfying experiences I have ever had with customer service. This gentlemen was a first class professional, who gave me not only service and satisfaction, but a reputable and quality first impression. He should be recognized and rewarded accordingly, for I now view PNC as my primary institution, and look forward to a long and mutually beneficial relationship. Thanks Jake for going the extra mile, which truly made the difference, and a BIG win vs a tough loss of business ! You are truly what industry service is all about !! Keep it up !

In my quest for a second checking account for my business, I checked into PNC Bank. I met with…read moreKarrie, a personal banker (Financial Sales Consultant if you want to get hung up on titles), and she was very friendly, personable and professional. Karrie took the time to explain two options to me: their most popular, the "virtual wallet," and free checking. PNC offers free checking accounts, but with a price: you have to have direct deposit. I was looking for a secondary account which wouldn't be receiving a steady, bi-weekly paycheck, so this option didn't work out for me. But basically as long as you have a J-O-B, PNC offers a solid option for free checking. The virtual wallet is a checking account combined with a short-term savings and a long term savings. This sounds a little too fancy and complex for me, my goal was to find something where I could deposit a few willy nilly profits from a home-party business (which has since FLOPPED). But this 3-in-1 account dealie is worth it if you like all your money in one place, but technically it's 3 places, so you won't blow Little Susie's college fund at the casino. PNC is a great neighborhood bank with a bunch of west suburban locations.

Great service to customers. Competitive returns on CD's…read more Banker that care about bank customers.

Great bank, Tom is very very helpful and really assisted me in setting up my account with them…read more Highly recommend!

Can't say enough good things about West Suburban Bank and their staff. This facility is rough…read morearound the edges at the moment, as it's undergoing renovation, but they're carrying on business as usual. Friendly, thorough and professional service, especially with personal bankers like Christina F. and branch managers like Pria. This is a family owned bank, and has been so since its inception in 1962, and it's got that feel: friendly and humanistic! Hours are good, fees are fair, and staff is friendly - it's a winner all 'round in my book.

I have been using this bank, on Roosevelt since 2006, and have been satisfied with their routine…read moreservices (Checking, savings). The staff has been exceptionally helpful and courteous. However, at this time they are shutting down services at the Roosevelt location and transferring to the Danada Square location. That is most inconvenient for me as it is out of the way of my routine travel routes. The personnel at the Danada Branch do not appear to be nearly as helpful, friendly or personable as those in the Roosevelt Branch. My 5-star rating is for the branch that will no longer be in service. My first impressions, after 3 interactions at Danada Square is 3-star ... average but nothing beyond that.

Refinanced my mortgage with Mark Kempe. It was a very positive experience. My scenario was not an…read moreeasy one and I knew it was going to be tough or maybe impossible, but he stuck with it, communicated very well and delivered me from a bad Adjustable rate loan I had. He is a knowledgeable and friendly guy who I recommend to anyone and everyone.

No better than a commercial bank and at least commercial banks are honest about what they are…read more Nothing but greed drives their decisions. If you need debt consolidation you'll find no help here even if you're right side up and fully current on all your bills and mortgages. Pick a national bank so you can access your money anywhere in the country or globally. No longer any benefits to credit unions.

Applied for HELOC..denied, .didn't matter to me. I giving the review based on my experience through…read morethe process. Very poor communication. My e mails and phone calls were ignored. Left hanging for a response for OVER 2 months. So if you find yourself attempting to communicate with Matt Firmature..expect an unprofessional. Mk

Just annoyed because it takes forever to get anything done here. Is it normal to wait ten minutes…read morefor two bankers to finish chatting with each other before they can help me with a wire transfer?

Average bank. Friendly staff. Convenient location to my house. Longer opening hours. No real…read morecomplaints.

Tied with Synchrony for the worst possible banking experience. Finally managed to get accounts…read moreclosed after hours on hold and hurdles to leap.

The tellers and branch manager are friendly and polite, however, I was giving the wrong account…read morenumber numerous times for my 360 Access Card, even though, I explained in detail that I wanted to a have monies direct deposited from a GoFund account (gifts received due to my husband recovering from spine surgery). They tried to justify their error rather than simply apologizing for it. Also, they closed our savings account without any notification or warning, stating we were withdrawing from it too much while my husband was in recovery. I find their policies and procedures to be ... less than acceptable.