Extremely disorganized bank with poor customer service and a lack of awareness around what it takes…read moreto serve the public. Came into the bank to have myself added to my elderly parents account and was told you must have an appointment. No problem. Schedule an appointment come back walk in and you are basically ignored there is no check in process of any kind after 15 min past our scheduled appointment a representative walks up and basically just looks at us and says so who is here to see me? It's embarrassing and obviously too big of a bank to appreciate customers. Plenty of banks to choose from!

Chase on Weber Road in Romeoville has become the slug of banks. Lousy customer service and…read moreeverything seems to be self serve. Even when you can get a hold of a representative, like Dee, at this branch, they are bad at their job. At this point, we are probably going to close our 3 accounts, and bank elsewhere.

By Far, the MOST PROFESSIONAL BANK in Romeoville and the Country. I have been doing business there…read moresince the day they took that building over.

Very disrespectful! I have been in many banks before and have not been treated like this before. I…read moreentered to pay a overdue fee with Jason who is a tender. He asked for my status in being a US citizen. That type of information is not needed to pay an overdue fee. I also went to cash a check and he was very rude and had a bad attitude. He didn't have a tag with his name which is really unprofessional, so I asked for it. Another person came in and got attended by Jason as well, was not treated in a good way. Bad service!

First time using the bank so I deposited a check on Saturday. Since I used the atm the check will…read morebe held and I cannot get funds until 8/07/25 and check was deposited on 7/26/25. Check is from an apartment complex for a small amount. Closing this account ASAP!

Went here to cash a check in the drive thru. The bank was empty and only one other car nearby in…read morethe ATM We were greeted and sent the check, after a long wait another person greeted us and said that they had a rush and would be with us shortly. We know this was not true. They hould only have professional people working the drive thru. Fortunately we only have a small account there and wont be doing any more new business with them.

Maria at this branch was beyond helpful and incredibly patient. I was trying to set up bill pay,…read moreand it was incredibly frustrating. She not only sat with me to make sure my online banking worked and gave me a charger to plug my device in I was using, but she also empathized with me on my situation since it was incredibly time sensitive. This is not my home branch, but I would go out of my way to work with this location and employees again.

Maria D at the Romeoville IL branch is very personable, friendly, and knowledgeable. She is very…read morehelpful every time I come to the bank. She is a great asset to Old Second National Bank.

We cannot say enough good things about this credit union. Sherri is amazing every time and has been…read moreso helpful in opening new accounts and making our financial lives a little easier.

Natalie is a highly skilled professional. I always turn to her and wholeheartedly recommend her to…read moreclients with the utmost confidence.

Bank with them for a little over a year now and their definitely reliable and very convenient, the…read moreemployees are nice and very professional in assistance with my financial needs.

I use the Romeoville branch and have nothing but good things to say about the personal service I…read moreget from them.

Extremely easy employees to work with. They made the process effortless. I was greeted with a…read morevery nice person who made my wait, which was short very nice.

I have banked with West Suburban Bank since 1996. I have never had any problems with them! It is…read morenice that there are several Chicagoland locations, it's very convenient! It's nice that they have drive thru hours on Sunday as well!

I have banked with West Suburban bank since 1995, and find them both professional and extremely…read morereliable! I wouldn't bank anywhere else!

They have taken care of my banking concerns for two years. Never had a problem. I'm very happy with…read morethem.