This hometown bank lives up to its first portion of its name HEARTland. Greeted with smiles when I…read morewalk in. Always pleasant conversation. Treated more like a friend than a customer, which is perfect in a growing town like Plainfield. OUTSTANDING customer service is found with Dawn and Sam at the counter. Wonderful service deserves recognition. Did I mention they have snacks for your pup? At every counter they have buckets of seasonal treats out. AND if that's not enough, they have a spot for you to leave some business cards when you fist walk through the doors. Five star service all the way around!

The staff lacks customer service skills- over several visits, to different locations, it just never…read morewas good. As an example, when I was opening an account, the manager kept answering phone calls during the process. While I was sitting right there, like my business was not as important, and they couldn't let the 3 people standing around doing nothing answers the calls. And, it Resulted in giving me the wrong account number -which meant I could not access my funds, or even use the Cash station, after I opened the account. It took days for them to figure out the problem - and never really admitted they made a mistake - -it somehow was my fault they gave me the wrong account number...service never got better. Even after the Merger. A few months in, I just took my business elsewhere.

This is the only bank from here to Oswego that doesn't charge to use their coin counter. I was…read morecalling around to multiple banks to turn my coins into cash and every place said that they were going to charge me 10%-15% for what was counted. The thing that is crazy is that there is a national coin shortage and other banks are still charging people to take their coins if you don't have an account. But not Shorewood bank and trust. I dont have an account but they were happy to help me out and everyone was friendly and the coin machine was very easy to use. Don't get charged to get cash for all the coins you saved up come here and get every penny you saved into cash

Spoke with branch manager, she handled the situation and was able to get me my money back. That's…read moreall I can ask for...

I have been banking with them since I was a teenager. They greet me by name, and Matt is the best!…read moreI had my identity stolen and Matt was very helpful and we had everything closed and new accounts opened in just over an hour (it was very complicated). I went in to talk to him a month later and he made sure that everything was going smoothly.

Beware of Bank Financial!!! I was a joint owner on all my step fathers accounts for over 10 years…read moreand he passed away on March 16,2017. A week later I started paying some of his bills from our JOINT CHECKING ACCOUNT and went into the Joliet bank the next day to close out the safety deposit and was informed that they locked all of our accounts!!! I asked why and they informed me that my step father had a mortgage loan through them and he was the only one on the loan. So what!! I am a JOINT OWNER ON THE ACCOUNTS FOR OVER 10 YEARS!!! I asked will they pay the checks that I had written the day before and Noreen informed me they would not. I then spent over 5 hours on the phone with Ford for his car loan, city of Joliet for his water, Att for his cable, and Chase for his credit card to explain the situation and pay them over the phone out my own personal account and hope they wouldn't charge me for the checks that were going to be returned.They all understood and no none them charged the fee. So I get a call 4 days later from Noreen informing me that some checks are in and do I want her to put them threw. What? She told me 4 day earlier that they wouldn't. I said no. Then she asks me if anyone is living at the house and have I started emptying it. Who asks that? He wasn't even dead 3 weeks. Anyway with what we had in our accounts that they were holding and what he owed on the mortgage if we were to pay off the mortgage we would have only owed around $70,000. The house was valued at $200,00. I then preceded to get the house ready to put it on the market. My 24 year old daughter suddenly passed away on April 17, 2017. Our world went in a tail spin. We still continued to work on the house and wait for our lawyer to give us letters of office. They came in May and I brought them to the Joliet bank. I them waited 5 days for the hold to come off. It did not. I then called and spoke with Mary Tritsis and she reviewed the documents and said I guess I will let them take the lock off. What?? You have a copy of the will, the death certificate, and letters of office what more do you want. I put the house on the market for sale by owner and sold it within 18 days for $200,00. Four days after closing I went in and closed all accounts. So now not only does Bank Financial not have our accounts but they no longer collecting interest on the mortgage. How stupid is that? Good going Bank Financial. I called 5 other banks and all said they would never hold JOINT ACCOUNTS. I want everyone to beware of this bank. No other bank would do what they did. Chase, Bank of America, and BMO now have my business.

I had a great experience with Abri Credit Union. The senior loan officer was very detailed & left…read moreno stone unturned. He provided explanation every step of the process which was extremely helpful being a first time home buyer. The closing went smoothly & best of all there were no surprises. Will definitely recommend Abri Credit Union to anyone looking to make a home purchase, refinance or any other of the services they provide.

I use the Romeoville branch and have nothing but good things to say about the personal service I…read moreget from them.

I went in there recently with $200 in 20 dollar bills and was trying to get different…read moredenominations.Five ones and a roll of quarters. I handed the teller my card along with my Driver's license. From then in the transaction took 10 minutes. They have the WORST customer service. I also bank in wisconsin at a credit union. Gave the girl my card not even a Driver's license gave her the same $200. It took me under 1 minute. She didn't have to punch anything in the computer. It was a simple transaction, unlike it was. Dealing with old second national bank. You guys are a joke and Whomever is in charge of your customer service.They need to rethink it because since you took over from westerbour bank , you people are horrible.

I had to open an Estate Account when my mother passed away, as I was the Executor for her will. I…read morewas unfamiliar with how to proceed and Richard Kochan was always very professional as well as welcoming whenever I needed assistance. He never made me feel rushed or like I was taking too much of his time. As a result of his great customer service I returned to the bank and purchased a CD at Old Second, choosing that bank over others that are closer to my home. He is a great advocate for Old Second.