Can't say enough good things about West Suburban Bank and their staff. This facility is rough…read morearound the edges at the moment, as it's undergoing renovation, but they're carrying on business as usual. Friendly, thorough and professional service, especially with personal bankers like Christina F. and branch managers like Pria. This is a family owned bank, and has been so since its inception in 1962, and it's got that feel: friendly and humanistic! Hours are good, fees are fair, and staff is friendly - it's a winner all 'round in my book.

I was just looking up info on my bank and couldn't believe that anyone would have anything bad to…read moresay about FNBO in Yorkvill. Are we talking about the same location? FNBO in Yorkville, IL? Because every time I go in that branch...and I mean EVERY SINGLE TIME...everyone is kind and cordial and they know me by my first name. I do my business banking there as well and the personal bankers ALWAYS go out of their way to assist me with bank wires and other transactions and have every ready for me exceptionally fast. I absolutely LOVE this location and HIGHLY RECOMMEND FNBO Yorkville! Simply the BEST!

My review is for FNBO in general and for experiences both at various branches and with the call…read morecenter. FNBO offers excellent products. Their credit cards have low interest rate and no balance transfer fees. Their Free Checking does not charge ATM fees when you use another banks ATM and is part of the Allpoint Network. They have ACH transfers on their online banking so you can pay a person directly to their bank account without forcing them to use an App such as Zelle, Paypal or Venmo. And they make the first $100 from mobile deposits available immediately. Their online only division, FNBO Direct pays very high savings account rates. Now the negatives. FNBO takes pride in being the largest privately family owned bank in the US. You should not be fooled when a business claims it is small or family owned, they can still provide you will poor service and treat you just like a number. In my case, on numerous occasions I have not found call center and branch reps to be very knowledgeable, nor do they necessarily value your longevity as a customer with them. In my experience, this bank generally fails to inform you of any expectations or policies that they may have that can affect you. When I made a large deposit to my account, they didn't just put a hold on the deposit, they froze ALL of my FNBO accounts for almost two weeks without telling me. When I reported my credit card stolen they CONTINUED to pay automatic payments with my new account number claiming this was the norm, my other banks didn't do that. They closed a small credit card with a $500 limit that I cosigned for my son who has had bad credit his entire adult life. My son had that card 17 years without a single late or missed payment. They waited 17 years to cancel the card? I have great credit and another FNBO card with a much higher limit. This is how they treat a customer of 17 years! And most cases when you call a branch, they don't help you. I called two Illinois branches to see if their ATM's accepted deposits because on the ATM locator, they weren't listed as accepting deposits. The people at the branches didn't even know if their own ATM's accept deposits. And they would transfer me to the call center where the reps were confused as to why my call was even transferred there.

Love the Woodridge branch of the Abri Credit Union. Jonathan and Roberta are excellent, efficient,…read moreand friendly tellers. We have been with this Credit Union and plan to stay with them for a long time. You only need to keep $5 in your savings and you get a checking account with no monthly fees!!

Be careful. This…read moreplace has about the lowest interest rates for all kinds of loans in the area, much, much lower than a typical bank. Auto loans for less than 2 percent interest! But they're still a business, and still need to make a profit somehow. And they way they make their money is at worst deceptive, and at best, somewhat unethical. I applied for and received an auto loan to refinance my car at a much lower rate, and I go in and sign the papers and everything is an extremely quick and smooth process. Well apparently too smooth, because I was signed up for what can best be described as "loan insurance" in which, for about $40 a month, if I lose my ability to pay, they will make the loan payments. I never signed up for this service and, (this is my fault), didn't discover it for two months. Upon my complaining, they removed it from my account but would not credit me for the couple months I was signed up for it. Read and reread every little document you're supposed to sign, because you can't take their word for it. This is true everywhere, not just here, but nonetheless unfortunate.

This hometown bank lives up to its first portion of its name HEARTland. Greeted with smiles when I…read morewalk in. Always pleasant conversation. Treated more like a friend than a customer, which is perfect in a growing town like Plainfield. OUTSTANDING customer service is found with Dawn and Sam at the counter. Wonderful service deserves recognition. Did I mention they have snacks for your pup? At every counter they have buckets of seasonal treats out. AND if that's not enough, they have a spot for you to leave some business cards when you fist walk through the doors. Five star service all the way around!

The staff lacks customer service skills- over several visits, to different locations, it just never…read morewas good. As an example, when I was opening an account, the manager kept answering phone calls during the process. While I was sitting right there, like my business was not as important, and they couldn't let the 3 people standing around doing nothing answers the calls. And, it Resulted in giving me the wrong account number -which meant I could not access my funds, or even use the Cash station, after I opened the account. It took days for them to figure out the problem - and never really admitted they made a mistake - -it somehow was my fault they gave me the wrong account number...service never got better. Even after the Merger. A few months in, I just took my business elsewhere.

I have been banking with them since I was a teenager. They greet me by name, and Matt is the best!…read moreI had my identity stolen and Matt was very helpful and we had everything closed and new accounts opened in just over an hour (it was very complicated). I went in to talk to him a month later and he made sure that everything was going smoothly.

Beware of Bank Financial!!! I was a joint owner on all my step fathers accounts for over 10 years…read moreand he passed away on March 16,2017. A week later I started paying some of his bills from our JOINT CHECKING ACCOUNT and went into the Joliet bank the next day to close out the safety deposit and was informed that they locked all of our accounts!!! I asked why and they informed me that my step father had a mortgage loan through them and he was the only one on the loan. So what!! I am a JOINT OWNER ON THE ACCOUNTS FOR OVER 10 YEARS!!! I asked will they pay the checks that I had written the day before and Noreen informed me they would not. I then spent over 5 hours on the phone with Ford for his car loan, city of Joliet for his water, Att for his cable, and Chase for his credit card to explain the situation and pay them over the phone out my own personal account and hope they wouldn't charge me for the checks that were going to be returned.They all understood and no none them charged the fee. So I get a call 4 days later from Noreen informing me that some checks are in and do I want her to put them threw. What? She told me 4 day earlier that they wouldn't. I said no. Then she asks me if anyone is living at the house and have I started emptying it. Who asks that? He wasn't even dead 3 weeks. Anyway with what we had in our accounts that they were holding and what he owed on the mortgage if we were to pay off the mortgage we would have only owed around $70,000. The house was valued at $200,00. I then preceded to get the house ready to put it on the market. My 24 year old daughter suddenly passed away on April 17, 2017. Our world went in a tail spin. We still continued to work on the house and wait for our lawyer to give us letters of office. They came in May and I brought them to the Joliet bank. I them waited 5 days for the hold to come off. It did not. I then called and spoke with Mary Tritsis and she reviewed the documents and said I guess I will let them take the lock off. What?? You have a copy of the will, the death certificate, and letters of office what more do you want. I put the house on the market for sale by owner and sold it within 18 days for $200,00. Four days after closing I went in and closed all accounts. So now not only does Bank Financial not have our accounts but they no longer collecting interest on the mortgage. How stupid is that? Good going Bank Financial. I called 5 other banks and all said they would never hold JOINT ACCOUNTS. I want everyone to beware of this bank. No other bank would do what they did. Chase, Bank of America, and BMO now have my business.