By Far, the MOST PROFESSIONAL BANK in Romeoville and the Country. I have been doing business there…read moresince the day they took that building over.

Very disrespectful! I have been in many banks before and have not been treated like this before. I…read moreentered to pay a overdue fee with Jason who is a tender. He asked for my status in being a US citizen. That type of information is not needed to pay an overdue fee. I also went to cash a check and he was very rude and had a bad attitude. He didn't have a tag with his name which is really unprofessional, so I asked for it. Another person came in and got attended by Jason as well, was not treated in a good way. Bad service!

I came in here to open an account with my dad after my mom passed away earlier this year. Barb…read moreWitzke and Gina Corral were very helpful and sympathetic. My parents have been members of this bank when it was FIRST MIDWEST BANK. I highly recommend this bank for the great treatment and kindness.

This is the only bank from here to Oswego that doesn't charge to use their coin counter. I was…read morecalling around to multiple banks to turn my coins into cash and every place said that they were going to charge me 10%-15% for what was counted. The thing that is crazy is that there is a national coin shortage and other banks are still charging people to take their coins if you don't have an account. But not Shorewood bank and trust. I dont have an account but they were happy to help me out and everyone was friendly and the coin machine was very easy to use. Don't get charged to get cash for all the coins you saved up come here and get every penny you saved into cash

Spoke with branch manager, she handled the situation and was able to get me my money back. That's…read moreall I can ask for...

maria was so helpful and delicate with my situation. the process of moving and splitting accounts…read morewas easy with her. I love this bank!

I've been banking here since 1998 - 27 years! I had opened an account elsewhere in 1996 but their…read moreservice was so bad.... I've never had a problem of any kind there. In fact I've noticed that there's 5 or 6 people working there who have been there since 1998 and that speaks volumes to the character of management - has to be good to retain employees for so long. When I call Sue quickly routes my call to whoever I need to speak to. She's a lovely woman and like the other team members there - is friendly, professional and works to help get me to the right person as quickly as possible. I don't understand the low reviews - all I can say about that is this - as a regular customer at any business I've noticed over my years that if I treat folks with respect and kindness that's what I get in return. You can bank here with complete confidence.

Decent bank, nothing too great, nothing too bad. Just don't get into contact with a girl named…read moreNina. Completely unprofessional and treats you like you're an inconvenience. I'll continue to bank but it will be through the drive through to avoid her.

I was just looking up info on my bank and couldn't believe that anyone would have anything bad to…read moresay about FNBO in Yorkvill. Are we talking about the same location? FNBO in Yorkville, IL? Because every time I go in that branch...and I mean EVERY SINGLE TIME...everyone is kind and cordial and they know me by my first name. I do my business banking there as well and the personal bankers ALWAYS go out of their way to assist me with bank wires and other transactions and have every ready for me exceptionally fast. I absolutely LOVE this location and HIGHLY RECOMMEND FNBO Yorkville! Simply the BEST!

My review is for FNBO in general and for experiences both at various branches and with the call…read morecenter. FNBO offers excellent products. Their credit cards have low interest rate and no balance transfer fees. Their Free Checking does not charge ATM fees when you use another banks ATM and is part of the Allpoint Network. They have ACH transfers on their online banking so you can pay a person directly to their bank account without forcing them to use an App such as Zelle, Paypal or Venmo. And they make the first $100 from mobile deposits available immediately. Their online only division, FNBO Direct pays very high savings account rates. Now the negatives. FNBO takes pride in being the largest privately family owned bank in the US. You should not be fooled when a business claims it is small or family owned, they can still provide you will poor service and treat you just like a number. In my case, on numerous occasions I have not found call center and branch reps to be very knowledgeable, nor do they necessarily value your longevity as a customer with them. In my experience, this bank generally fails to inform you of any expectations or policies that they may have that can affect you. When I made a large deposit to my account, they didn't just put a hold on the deposit, they froze ALL of my FNBO accounts for almost two weeks without telling me. When I reported my credit card stolen they CONTINUED to pay automatic payments with my new account number claiming this was the norm, my other banks didn't do that. They closed a small credit card with a $500 limit that I cosigned for my son who has had bad credit his entire adult life. My son had that card 17 years without a single late or missed payment. They waited 17 years to cancel the card? I have great credit and another FNBO card with a much higher limit. This is how they treat a customer of 17 years! And most cases when you call a branch, they don't help you. I called two Illinois branches to see if their ATM's accepted deposits because on the ATM locator, they weren't listed as accepting deposits. The people at the branches didn't even know if their own ATM's accept deposits. And they would transfer me to the call center where the reps were confused as to why my call was even transferred there.

Every time I go in the bank I am always taken care of right away…read more This also goes for the drive through. The tellers are always friendly and helpful.