Great community bank! Always someone to talk to (not a chat bot or overseas call center), and…read moregreat service!

I Just closed on my loan thanks to Frank Toland and his loan department team. Frank called me…read morealmost every single day of my loan process. My loan was completed within less than 30 days. He is professional, funny, and knowledgeable. If you want someone who will get your loan done quickly and find every possible way to get it done, Frank is your guy!! I cannot recommend him and Town Center Bank enough. They will have my business every single time.

The employees and managers at this Chase brand are very professional and great helping customers…read moreout from the inside lobby to the drive through. The wait in line was not bad at all even on really busy days. I have been with Chase for over 15 years and have never had any issues or complaints at all.

This is a really crappy place to work with. Come here all the time they accept cash and checks for…read moredeposit. today the pos girl with the low IQ working behind the counter would not accept checks or cash without an ID. Go to another bank where you're actually treated like a human being not a piece of dirt.

The staff at this bank needs to take a public relations class. They are not helpful, are rude, and…read moredon't seem to have the people skills necessary in their line of work. I would think twice about putting your money in this bank or dealing with them in any business manor. One manager in particular-a woman who;s name starts with a T- is the main problem at this facility. She has no sympathy for those who need help and doesn't seem to want to do a good deed. Will happily take our business elsewhere and will make sure that everyone is aware of how she handled a delicate situation.

From the owner: Full Service Personal And Business Banking…read more It is our mission to deliver financial service to our clients in the most efficient manner possible and with the highest level of personal service. Our experiences staff is available to assist you and to answer any questions you may have. Our main priority is to provide fast and convenient ways to enhance your banking experience at First Manhattan. For more information, call us today!

If I could give zero stars, I would. AVOID this bank. After 4 months of working with an individual…read morehe and his boss were unable to deliver a mortgage or any sort of proof that he even started working on our loan. Any time we called he said "we're working on it and will reach out if we need anything". My husband and I figured it was being handled but NOTHING was getting done. The team here is completely incompetent. After the bank dropping the ball on this, they decided to send us to another bank who was fully equipped and eager to handle our needs. Their CEO, Paul Slade, can be compared to Mr Potter or Ebenezer Scrooge. For a construction loan or mortgage stay FAR away!!!! AVOID!

Our previous bank was bought out by Old Plank Trail Bank. Watch them there are many hidden fees…read more One more fee and it'll be time for me to move on after 26 years.

Stacie and Laurie are wonderful to deal with. I opened an account there and they were very…read moreknowledgeable plus you receive a 100 dollar bonus. Try them you will love the experience.

Bank manager is a joke . No people skills at all . It's like talking to a robot. This location has…read morebeen going down hill for some time

I belong to this bank for Many years and every so often we get a person that goes out of their way…read moreto be helpful and nice!! Mary Walsh is a super personal banker at the bank on US 30 in Newlenox/Mokena IL she really needs a GOLD star !! What a terrific personality she has! Turned a upset customer into a smiling member for life because of this lady...Someone stop in and tell her

Very unprofessional business and also a very unprofessional teller that I had the opportunity to…read morespeak with. when I enter the bank she instantly says how can I help you. so I proceed up to the counter in which the teller is standing I continue to ask her if I can have change for the hundred dollar bill that I have in my hand. she proceeds to tell me know before I can even get out my sentence fully. I tell her my manager always comes here to get change for the business. and then she proceeds to tell you asked me which business and I tell her. Then she responds with, "no, I haven't heard of that business and I don't know who you're talking about" she proceeds to walk away which I find very distasteful. I will not be back to this bank anymore. Very very rude

I have been a member of Numark for over 20 years. I have always been happy with the services…read moreprovided. I am so grateful for Tracy Szedzial who goes above and beyond when needed. She is always so extremely pleasant to work with. I recommend if you have a question or need any customer service Tracy is your girl!! Lisa L.

Update 08/09/2024 Paula from customer service called me after listening to the phone call. She was…read morevery nice and is addressing the situation. She also helped me with my initial concern. This is the type of customer service that I expected yesterday. I really appreciated that Numark, took my concern seriously and took the time to reach out and see what they could do to make the situation right. Thank you again Paula for your help. My second bad phone experience with customer service there from Antae, without going into detail which I will happily do if ever contacted by Numark customer service manager, when I told him I wasn't confident he could/would help me because of his rude and aggressive attitude I was told then come into the branch office and ask for help, and he disconnected the call. Having worked at a credit union in the past as well as managed financial institutions for 32+ years. I am well aware of the necessity for discretion and safeguarding members sensitive financial information. I am also aware of how to deal with the public and deescalate situations, not further enflame them. This is the second time being spoken to rudely by him, the first time I wrote it off because I could get the information I needed in another way. This time I had a serious problem that I actually needed help from them with. No luck there. Will be closing accounts as soon as I have time to rearrange my direct deposits and auto payments. It seems to be the culture there to be less than helpful there based on previous experiences as well.

Recently stopped here to use the ATM. There's definitely not enough Fifth Third banks in my neck of…read morethe woods so I have to drive out a bit for their services. Thankfully there was no line and it's one of those modern ATMs where you can customize the bills you want, except if you want $10 bills. Overall, it was quick and convenient. Wouldn't mind coming back here again!

Worst bank ever!!! As soon as these idiots take their 10-day hold off a check (which, by the way…read moreis a 401k distribution from MESIROW - another financial institution), I'm getting my money and going anywhere but 5/3rd! I can see if this was a personal check, but in these days -- with so many ways to verify, you mean to tell me one financial institution cannot talke to the other to verify $$$????!!!! We can wire transfer, and take cash out whenever/wherever when avilable, but we cannot verify a transaction between financial institutions. here's another KICKER!!! Another check, from the State of IL Treasurer, is being held! Their solution? contact them to get a copy of a bank statement that shows the check cashed on their end.... ok, sure! "Hello, state of illinois, I need a copy of your bank statement so 5/3rd can cash the $60-check you sent to me." As soon as my money clears, I'm done with this place. Customer service makes it a 5/3 better?????? Yeah, right!

So you go to the bank and give them a check. They ask is that for deposit? Let me see, do you…read morehave a deposit slip? Today, they deposited MY check from TownCenter into MY account at Towncenter. Then acted confused when I asked for my money. I went in and told them it was not a deposit, but a withdraw. They then showed me someone else's check for a payment on their loan. They explained that I had made a payment on my load and handed me the check. Well I don't have a loan with TownCenter and that was not even my check. I later looked at my account and they had taken double the money out of my account. When I called I was told that tomorrow all my money would be available. They need to learn the difference between a deposit and a withdraw, maybe they could ask a Third grader to explain it to them. Also, make sure you count your money prior to leaving, more than once they have shorted me money... Maybe counting is not this banks thing.

Leaving Byline for this bank. They actually care about small businesses. Thanks for all your help!!read more