I formally terminated my merchant account with Payroc, LLC (Merchant ID: 520002649576) several…read moreweeks ago, but the account has not been properly closed. Despite providing clear written notice of termination and returning all Payroc equipment, the company has continued charging monthly fees, including PCI non-compliance fees, even though there has been little to no processing activity on the account. Payroc has repeatedly insisted that I sign a "Change of Ownership / Add Signer" form in order to close the account. This form was not requested by me, is not related to closing the account, and I do not consent to sign it, as it would impose new contractual obligations that I never agreed to. I have made multiple attempts to resolve this issue directly with Payroc's representatives, but the company has refused to close the account or stop assessing fees. In addition, Payroc has stated that because my bank account was linked for ACH withdrawals, I am automatically responsible for all charges. This statement is misleading and incorrect, as ACH authorization does not determine legal liability. I have already notified my bank to stop all ACH withdrawals while this dispute is pending. I have filed formal complaints with both the Indiana Attorney General and the Illinois Attorney General regarding this issue, and I am seeking immediate resolution. This includes the closure of the merchant account, deactivation of all terminals, cessation of all future charges, and written confirmation from Payroc that the account has been terminated without requiring any change of ownership or additional contractual obligations. This review is a factual account of my experience as a Payroc customer regarding account termination and ongoing unauthorized charges. I am sharing this to inform other potential customers of my experience and to encourage Payroc to address this matter responsibly.

We have worked with the amazing father son team, Paul and Curtis Haley for nearly 6yrs now. We have…read moregrown, expanded and evolved our business a few times over the years and they have had a product, solution and suggestions for each part of our journey that have not only saved us money but also put increased profitability in our reach by having so many payment options for customers. I cannot recommend them enough and always carry their business cards to pass out to other small businesses. If you want a rep who not only believes in your business but also supports you in any way necessary, ask for Paul or Curtis Haley! While on an equipment set up at our location, Paul, witnessed our staff struggling to keep up with orders. With no hesitation he scrubbed his hands, threw on some gloves and got to work. I was shocked to walk in and see him in full swing making orders and doing way more than than he had to; just to see our business succeed. Thank you for being a huge part of our journey and we look forward to many more years with Payroc.

My business debit card was stolen. You continued to allow ACH withdrawals from that card to go…read morethrough my account and charged me 11 overdrafts for a total of $407 this week. Your rep reversed two charges leaving me with a charge of more than $300 in overdraft fees. That is all he offered. I used to love Fifth Third bank, and you just lost me as a customer. You literally stole more than $300 out of a locked account. Disgusting way to do business. DO NOT USE THIS BANK FOR YOUR BUSINESS. I have been with them since the early 90s, and will look for a new bank.

Great service! Helped me a wire transfer right before closing when the New Lenox office wouldn't!read more

So you go to the bank and give them a check. They ask is that for deposit? Let me see, do you…read morehave a deposit slip? Today, they deposited MY check from TownCenter into MY account at Towncenter. Then acted confused when I asked for my money. I went in and told them it was not a deposit, but a withdraw. They then showed me someone else's check for a payment on their loan. They explained that I had made a payment on my load and handed me the check. Well I don't have a loan with TownCenter and that was not even my check. I later looked at my account and they had taken double the money out of my account. When I called I was told that tomorrow all my money would be available. They need to learn the difference between a deposit and a withdraw, maybe they could ask a Third grader to explain it to them. Also, make sure you count your money prior to leaving, more than once they have shorted me money... Maybe counting is not this banks thing.

Leaving Byline for this bank. They actually care about small businesses. Thanks for all your help!!read more

I belong to this bank for Many years and every so often we get a person that goes out of their way…read moreto be helpful and nice!! Mary Walsh is a super personal banker at the bank on US 30 in Newlenox/Mokena IL she really needs a GOLD star !! What a terrific personality she has! Turned a upset customer into a smiling member for life because of this lady...Someone stop in and tell her

Very unprofessional business and also a very unprofessional teller that I had the opportunity to…read morespeak with. when I enter the bank she instantly says how can I help you. so I proceed up to the counter in which the teller is standing I continue to ask her if I can have change for the hundred dollar bill that I have in my hand. she proceeds to tell me know before I can even get out my sentence fully. I tell her my manager always comes here to get change for the business. and then she proceeds to tell you asked me which business and I tell her. Then she responds with, "no, I haven't heard of that business and I don't know who you're talking about" she proceeds to walk away which I find very distasteful. I will not be back to this bank anymore. Very very rude

Chase bank is a great bank for me. It just makes things in my life go smoothly. From pay bills on…read moretime each month to making me feel safe about my finances. Thank you.

i would like to thank Lauran Schwanbeck for replacing my confusion as a disable veteran have bad…read moredays start band and only gets worse tanks so much Lauren u r the BEST Mario De Mello of Monee

Best accountant in the area! Her staff is very professional and does things in a timely manner…read more Highly recommend her services!

From the owner: At Lange Tax & Financial Services we provide a dedicated one on one personalized service to every…read moreclient. We pay close, personal attention to our clients. We want to make sure that you are comfortable with our staff, as we provide you with the personalized accounting services you need.Our certified public accountants will assist you with your tax preparation and other financial concerns. Our expertise includes tax-, financial- and estate-planning for individuals, small- and mid-sized businesses, and charitable organizations. In addition, as a Certified Public Accountant (CPA), Susan may represent clients before the IRS to resolve tax matters.Call us today for a consultation!

My wife and I were customers since they first opened. My credit score is 820. No issues either…read morefraud or criminal. Out of the clear blue they closed my account. At age 81 I have no earnings; my income is derived from three unearned income sources: military compensation for injuries sustained in Vietnam; Social Security; and a federal pension for serving our veteran population for 30 years. All three income sources are from our country, the USA, and are sent by direct deposit to Old Plank Trail Bank in Mokena, IL. With no advance knowledge my account is closed and I no longer have access to the income derived by direct deposit. My bank statements clearly show direct deposit amounts totaling nearly $5000 monthly. Did any corporate officer of Wintrust care that I would be without income due to their conduct. No. They simply acted negligently and closed the account leaving me cashless. As for the reason: I suspect that my support of my fiancée, and her son, a Ukrainian widow and her son, were considered suspicious and said support payments were troubling to Wintrust Compliance managers. If you are a disabled veteran and engaged to an Ukrainian widow, I recommend you stay away from Wintrust banks who act cavalierly and have no knowledge of anyone's humanitarian desire to support a nation under siege by Russia.

Every time I call or go into the branch in Frankfort I am met with friendly, very helpful bankers…read more They take the time to explain and answer any questions I have. They have fantastic savings, CD, and checking options. Their online banking is very easy to use. And, unlike other banks, they have coin counters for my kids to turn in their change without having to pay a fee. Thank you!

Just moved, first time visiting this branch. Was greeted warmly and offered help immediately. The…read moreteller was professional and took care of everything in a timely manner. This is a GREAT branch.

BMO Harris sucks - a family member who manages affairs for another (90+) family member has to…read moreexplain why BMO is suddenly charging for "statements" when they never have before. This elderly lady has no computer access, so it means she can't see something she has always been able to see before. I get that time marches on, but this is like being told there is a new fee for use of the chairs in a doctors waiting room. I'm telling them to switch banks.....