Russell Meyer 2/3/2026 - 10:20 AM…read moreI just went on my account to see how much interest I paid on my car loan with you that was paid off last Nov. 2025. Apparently, you cannot provide me with that information. This was the second loan I had with you over the span of the last TEN YEARS! What I did notice is that you are charging me a $5.00 a month savings only fee. I called customer service to complain that I WAS NEVER NOTIFIED that you would or could do that. CS claimed that I should have downloaded an app to avoid this fee. I Was never notified of this either. I am extremely disappointed with you stealing $10.00 for me over the last two months without my knowledge!!!!! I told CS to close my account, and I won't be doing business with you anymore!!! I will also give you a bad review!!!

Tiffany was exceptionally courteous . She was imformative…read moreregarding rates and terms of the account . I'll definitely share with my friends .

Staff here were great and helpful assisting me. The wait was not bad at all plus the drive through…read morewas very convenient for me. Easy to use ATM that don't need no physical card if you have your cards stored on your phone.

I have been banking here for almost a year I believe. Nothing but good experiences each and…read moreeverytime I deal with some facade of BOA. Be it online transactions, ATM transactions, via phone or in person. Oh!!! And I love their App!!! I am able to make the same transaction I can in person, ON MY MOBILE APP!! IT IS PRETTY DOPE! I went in to handle a business transaction and to make a deposit. There was a long line. It was a Saturday morning(late), so I should have expected it. I like to get up early and make my bank runs, however, it just didnt happen for me today. The line seemed to love fairly fast, and I wasnt really bothered by the wait. When I got to the teller, it was a young woman who assisted in setting up my account, so it was nice to see her again. I let her know what I desired to do this visit and she got to work. And in minutes, I was finished and headed out the door. This place is great!!! So many options for banking, so many extras that makes life so easy when handling your finances. I literally have NO COMPLAINTS!! I would totally suggest this banking institution to my friends, family and strangers!!! I love everything about their and the amenities that come along with having an account with them!!!! I am HIGHLY pleased.

Have been waiting for more than 30 minutes to talk to a banker. I'm the only in the waiting room. I…read morecan see and hear what the bankers are talking about(it's not about banking). They make eye contact with me but quickly look away. This has to be the worst chase bank in Illinois.

This is the worst Chase bank in the southern suburbs, they don't try to help you with anything but…read moreif you want to set up a new account or setup an IRA etc., they will help because they want your money which is all they care about, find another Chase to bank at.

This is my least favorite bank to do business with. They use bait and switch and unsavory business…read moretactics.please read all fine print on any documents you sign.i know first hand they froze my bank account and took my money including my VA government protected funds.basically rating them a zero.Matteson has no use for a bank like this

This place is always having problems with the ATM. My card got locked into the machine and it…read moreneeded maintenance, so on my way to retrieve the card I was told they can't give the card back and destroyed it. Even though I had all the proper identification proving it belonged to me, if that isn't theft I don't know what is.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

They lied and said they do soft credit checks to open a bank account but they actually did a hard…read morecredit check......Just to open a saving account. Stay away!

I love this US Bank branch. The people are so friendly and they go out of their way to inform you…read moreof products that you might be interested in. Some of the employees even know me by name which is unheard of in this day and age. I was a converted customer when USBank bought Charter One. I was apprehensive but I really appreciate USBank.

Great smaller bank. I like the fact that I don't get mugged by three people standing by the door…read moreasking can I help you 50 times. Yes Chase, I'm looking at you. Very friendly place-nothing flashy about it. Quick customer service I like that. Personal bankers have always been great to my family - we've had home equity lines of credit applications go so smoothly. Their website is good and their mobile app is superior-what a convenience. Speaking of convenient, the location rocks. I highly recommend you give your business to this smaller (not small) bank.

The White Hen Bank as Old Time Flossmoor residents call this bank is a community treasure! The…read morestaff is pleasant and helpful. The ATM is available 24/7. You are greeted every visit and your dog gets a treat when you use the drive through. I appreciate they are pro-active when you need to make a change in any of your accounts. Convenient and drive through opens an hour before the lobby!

William Villareal is a racist and discriminatory branch manager at Us Bank in Flossmoor, Il…read more This by far is the worst branch I have encountered in all of my experiences with banking. Prior to this terrible experience at US bank I thought highly of Us bank with respect and good customer services. But what I found out that this bank is racist and discriminates against young African males who have an active bank account with them. I walked into the branch Tuesday, December 26, 2017 to withdraw from my own personal bank account. I filled out a checking withdrawal form and walk to the counter which I encountered the bank teller Chavon. As I'm standing there she looks at my withdrawal slip and ask me why am I withdrawing so much from account. Which I was surprised anybody would ask a customer why are they withdrawing any amount of money. As a customer, you don't have to disclose to a teller of why you are withdrawing money from your bank account. Surprisingly the bank manager who didn't identify himself as the manager repeats the same thing as Chavon asked why am I taking out such a large sum of money. He then tells me I'm not giving you any money out of your account until I can verify where your money comes from. Remind you have I have been banking with us bank for over 10 years, I have never in my life been told that I one can't not withdraw from own personal bank account and secondly my funds need to be personally verified by a branch manager. So, as I'm standing there shock he says I don't what you going to do, but I will not give you money out of your account until I verify your funds. I walk outside the branch in Flossmoor, Il, and immediately called US bank customer services, and which at the point the customer service representative says that not of the practices that William Villarreal (Bill Villarreal). They proceed to intervene which he tells his own company service representative that he is not giving me any money because he wants to find out where my money comes from. It clearly stated that I got a transfer from Republic bank. Now I have been at the branch for 2 hrs. at this point. William calls Republic bank to verify my funds which I didn't know branch managers have the right to call other banks to ask if they gave me money, and then proceeds to call the US bank in Matteson, Il to verify with the branch manager named Jen to see if it was okay to release my funds. By the third hour he finally feels like it is okay to release my funds. I will never ever in my entire life step foot in that location.