Great smaller bank. I like the fact that I don't get mugged by three people standing by the door…read moreasking can I help you 50 times. Yes Chase, I'm looking at you. Very friendly place-nothing flashy about it. Quick customer service I like that. Personal bankers have always been great to my family - we've had home equity lines of credit applications go so smoothly. Their website is good and their mobile app is superior-what a convenience. Speaking of convenient, the location rocks. I highly recommend you give your business to this smaller (not small) bank.

So you go to the bank and give them a check. They ask is that for deposit? Let me see, do you…read morehave a deposit slip? Today, they deposited MY check from TownCenter into MY account at Towncenter. Then acted confused when I asked for my money. I went in and told them it was not a deposit, but a withdraw. They then showed me someone else's check for a payment on their loan. They explained that I had made a payment on my load and handed me the check. Well I don't have a loan with TownCenter and that was not even my check. I later looked at my account and they had taken double the money out of my account. When I called I was told that tomorrow all my money would be available. They need to learn the difference between a deposit and a withdraw, maybe they could ask a Third grader to explain it to them. Also, make sure you count your money prior to leaving, more than once they have shorted me money... Maybe counting is not this banks thing.

Leaving Byline for this bank. They actually care about small businesses. Thanks for all your help!!read more

My business debit card was stolen. You continued to allow ACH withdrawals from that card to go…read morethrough my account and charged me 11 overdrafts for a total of $407 this week. Your rep reversed two charges leaving me with a charge of more than $300 in overdraft fees. That is all he offered. I used to love Fifth Third bank, and you just lost me as a customer. You literally stole more than $300 out of a locked account. Disgusting way to do business. DO NOT USE THIS BANK FOR YOUR BUSINESS. I have been with them since the early 90s, and will look for a new bank.

Great service! Helped me a wire transfer right before closing when the New Lenox office wouldn't!read more

I've beenbanking here for 19 years and I can find nothing to complain about Nancy the loan officers…read morewonderful, greets me with a smile whenever she sees me always willing to listen and work with me. The tellers are all terrific, and the personal bankers like Judy is terrific and the bank manager at the bank on Lagrange Road Joe he's a terrific guy to so if you want to bank where everybody is nice and willing to help you this is the place for you, if you want to bank where there's bitchy people try a different place. This is an easy five star light

As a small business owner, working with a community bank seemed like the appropriate thing to do…read more We chose OPT for that reason almost 6 yrs ago. The people who work here are very nice. They seem to be held to stringent policies that prohibit them from making decisions to support extenuating circumstances, on a case by case basis. After receiving an email from a great person at the bank, a VP, informing us of an overdraft, we took quick action to make a deposit, while traveling back into town. Called to see what was happening, and took swift action to take care of the issue, and later look into what caused it. We've never had an overdraft, and an accounting glitch resulted in funds for our payroll inadvertently, being debited from OPT instead of another account at another bank. As a result, we were charged $140 for the overdrafts. After 6 years of doing business with OPT and zero overdrafts, we were told there is nothing that they can do, "bank policy." We are moving our business to a bank that affords their people the opportunity to make appropriate decisions in supporting long term relationships, problem solving support, and manage various circumstances as they arise. I would not recommend Old Plank Trail Bank, or Wintrust.

I went in there recently with $200 in 20 dollar bills and was trying to get different…read moredenominations.Five ones and a roll of quarters. I handed the teller my card along with my Driver's license. From then in the transaction took 10 minutes. They have the WORST customer service. I also bank in wisconsin at a credit union. Gave the girl my card not even a Driver's license gave her the same $200. It took me under 1 minute. She didn't have to punch anything in the computer. It was a simple transaction, unlike it was. Dealing with old second national bank. You guys are a joke and Whomever is in charge of your customer service.They need to rethink it because since you took over from westerbour bank , you people are horrible.

I had to open an Estate Account when my mother passed away, as I was the Executor for her will. I…read morewas unfamiliar with how to proceed and Richard Kochan was always very professional as well as welcoming whenever I needed assistance. He never made me feel rushed or like I was taking too much of his time. As a result of his great customer service I returned to the bank and purchased a CD at Old Second, choosing that bank over others that are closer to my home. He is a great advocate for Old Second.