This is the only bank from here to Oswego that doesn't charge to use their coin counter. I was…read morecalling around to multiple banks to turn my coins into cash and every place said that they were going to charge me 10%-15% for what was counted. The thing that is crazy is that there is a national coin shortage and other banks are still charging people to take their coins if you don't have an account. But not Shorewood bank and trust. I dont have an account but they were happy to help me out and everyone was friendly and the coin machine was very easy to use. Don't get charged to get cash for all the coins you saved up come here and get every penny you saved into cash

Spoke with branch manager, she handled the situation and was able to get me my money back. That's…read moreall I can ask for...

Eric is the man! He's the new manager with a great helpful staff. They're good people.read more

In an effort to update and revamp, this branch has removed the window part up their drive up. Now…read morewhen you pull up you face a brick wall with a computer screen that shows a nice picture of yourself. It makes the whole process extremely impersonal and I am afraid I won't come here anymore.

I have banked with First American Bank for over 30 years. They offer great rates on loans and…read moremoney market accounts. The services has always been 100% great. Will never change banks.

Don't go to this bank. They have false people scammers calling you with a total legitimate logo…read more They don't protect you. This gentleman has our Social Security numbers and scammed us over $2000. Do not do not do not do not do not go to this bank ever they're terrible. I think the manager needs a mental exam.

I've been with this bank in New Lenox since they opened. And each time I go inside the main bank…read morethe customer service is terrible. Yesterday was the last straw! I advice anyone looking for a new bank to avoid BMO at all costs.

I really appreciate NuMark Credit Union for doing me the favor of displaying my favorite numbers on…read moretheir sign for me to see on my way home from work. I apologize for the poor picture quality, but I imagine that enlightened and dignified ladies and gentlemen will appreciate my observation. Thank you, again, NuMark for showing appreciation to your customers!

They picked us up as a shared credit union when we were dropped by another. Their counter people…read moreand their drive through reps are great. Very pleasant and very helpful. Thank you NuMark.

I like the experience of a small bank. It has a personal feeling. You are recognized as a customer…read moreand the people working there are very helpful, friendly and courteous.

Would give them 5 stars if they had zelle. They are very nice people. Love supporting our…read moreneighborhood bank.

I made a purchase with my debit card last week. It's just getting deducted from my account today?…read moreSix days later? I spoke to the merchant payment went through just like it was supposed to, this bank is just horrible. They'll never be truly honest when things go wrong with issues of payments being posted or a time frames with deductions. They just suck. I spoke to who I thought was a professional last week about changing some things around on my checking account he said great. I'll do that for you. Let me check and I'll get right back with you.... Never heard from him again that's quality there.

BOA is too big to truly care about their clients. BOA corporate will do whatever they want with…read moreyour account. While the branch employees just shrug their shoulders if you have an issue.

Went to put a check in from a business account from 2019 that we just got from the IRS And we…read moredissolve the business. They were unwilling to help. This is not the first incident that we've had at this location. I would not recommend Bank of America to anyone. I will no longer go to this location and I will be closing all of our accounts.

Horrible customer service. Wait time is an eternity. 10 people in line and growing and the bank…read moretellers are non-existent. A whole lot of nothing going on and no sense of being quick. Slow as molasses. These people are the worst.

This is a full service branch that always appears to be fully staffed. Regrettably, the service I…read moreusually receive is modest at best. Today, I waited a very long time to be serviced by a teller. The line behind me got longer and longer as we all waited. One teller was assisting another customer with a complex situation. The other tellers were working together on a computer and asked us to wait. I would expect that Chase would hold the servicing of their customers as a top priority. Regrettably, this is not the case.