Every time I go in the bank I am always taken care of right away…read more This also goes for the drive through. The tellers are always friendly and helpful.

I like the experience of a small bank. It has a personal feeling. You are recognized as a customer…read moreand the people working there are very helpful, friendly and courteous.

Would give them 5 stars if they had zelle. They are very nice people. Love supporting our…read moreneighborhood bank.

I had a great experience with Abri Credit Union. The senior loan officer was very detailed & left…read moreno stone unturned. He provided explanation every step of the process which was extremely helpful being a first time home buyer. The closing went smoothly & best of all there were no surprises. Will definitely recommend Abri Credit Union to anyone looking to make a home purchase, refinance or any other of the services they provide.

I use the Romeoville branch and have nothing but good things to say about the personal service I…read moreget from them.

I have been banking with them since I was a teenager. They greet me by name, and Matt is the best!…read moreI had my identity stolen and Matt was very helpful and we had everything closed and new accounts opened in just over an hour (it was very complicated). I went in to talk to him a month later and he made sure that everything was going smoothly.

Beware of Bank Financial!!! I was a joint owner on all my step fathers accounts for over 10 years…read moreand he passed away on March 16,2017. A week later I started paying some of his bills from our JOINT CHECKING ACCOUNT and went into the Joliet bank the next day to close out the safety deposit and was informed that they locked all of our accounts!!! I asked why and they informed me that my step father had a mortgage loan through them and he was the only one on the loan. So what!! I am a JOINT OWNER ON THE ACCOUNTS FOR OVER 10 YEARS!!! I asked will they pay the checks that I had written the day before and Noreen informed me they would not. I then spent over 5 hours on the phone with Ford for his car loan, city of Joliet for his water, Att for his cable, and Chase for his credit card to explain the situation and pay them over the phone out my own personal account and hope they wouldn't charge me for the checks that were going to be returned.They all understood and no none them charged the fee. So I get a call 4 days later from Noreen informing me that some checks are in and do I want her to put them threw. What? She told me 4 day earlier that they wouldn't. I said no. Then she asks me if anyone is living at the house and have I started emptying it. Who asks that? He wasn't even dead 3 weeks. Anyway with what we had in our accounts that they were holding and what he owed on the mortgage if we were to pay off the mortgage we would have only owed around $70,000. The house was valued at $200,00. I then preceded to get the house ready to put it on the market. My 24 year old daughter suddenly passed away on April 17, 2017. Our world went in a tail spin. We still continued to work on the house and wait for our lawyer to give us letters of office. They came in May and I brought them to the Joliet bank. I them waited 5 days for the hold to come off. It did not. I then called and spoke with Mary Tritsis and she reviewed the documents and said I guess I will let them take the lock off. What?? You have a copy of the will, the death certificate, and letters of office what more do you want. I put the house on the market for sale by owner and sold it within 18 days for $200,00. Four days after closing I went in and closed all accounts. So now not only does Bank Financial not have our accounts but they no longer collecting interest on the mortgage. How stupid is that? Good going Bank Financial. I called 5 other banks and all said they would never hold JOINT ACCOUNTS. I want everyone to beware of this bank. No other bank would do what they did. Chase, Bank of America, and BMO now have my business.

Horrible customer service. If I could give them zero stars I would. They can't protect your…read moreaccounts from fraud and they make constant mistakes requiring you to do extra leg work for them with zero compensation for your time going back and forth to multiple branches. They couldn't care less about their customers.

I really like this branch. It's relatively close to my house. The people there have always been…read morereally nice. Linea (sorry for the spelling) is especially nice. She helped process my request for a credit card and helped me with an online banking issue. I have a feeling she's been with ECU for a while because she really seems to know what she's talking about. I recently moved from Harris Bank, who I had been with since I was 14 and I have to say, I"m really happy with the change. I feel like they look at you as a customer and a person, not as much of a random number. Would recommend this place to anyone looking for a small bank feel but with great interest rates and services.

This hometown bank lives up to its first portion of its name HEARTland. Greeted with smiles when I…read morewalk in. Always pleasant conversation. Treated more like a friend than a customer, which is perfect in a growing town like Plainfield. OUTSTANDING customer service is found with Dawn and Sam at the counter. Wonderful service deserves recognition. Did I mention they have snacks for your pup? At every counter they have buckets of seasonal treats out. AND if that's not enough, they have a spot for you to leave some business cards when you fist walk through the doors. Five star service all the way around!

The staff lacks customer service skills- over several visits, to different locations, it just never…read morewas good. As an example, when I was opening an account, the manager kept answering phone calls during the process. While I was sitting right there, like my business was not as important, and they couldn't let the 3 people standing around doing nothing answers the calls. And, it Resulted in giving me the wrong account number -which meant I could not access my funds, or even use the Cash station, after I opened the account. It took days for them to figure out the problem - and never really admitted they made a mistake - -it somehow was my fault they gave me the wrong account number...service never got better. Even after the Merger. A few months in, I just took my business elsewhere.