Update: I went to the other Chase location. I was helped immediately. And I was out of there in…read morefive minutes. What bank makes you wait two days for an appointment to convert a total checking to a college account? It takes five minutes to show a college ID and make the transition. This is while two bankers are sitting at their empty desks and I am one of two customers in the entire bank. They can't function without having an appointment?

Be warned the parking here is a travesty! Rarely, during the day you will find parking.read more

There is a reason why this bank has only 1 star at the time I posted this. They are fine with you…read morewaiting in line with only 1 teller to service 8 customers. The ATM can't fill all banking requirements.

Very poor customer service . It takes forever to get what you need…read more ....................................................

They are now charging $39 for one overdraft fee…read more This is beyond reprehensible. I immediately closed both my checking and savings accounts and will NEVER bank here again. You should be ashamed of yourself if you work for this company.

Since my last review, there has been some headway with Fifth Third Bank in Elmhurst. With the help…read moreof an awesome preferred banker, Cory Davidson, Elmhurst 5/3 contributed to the Elmhurst YMCA Scholarship Fund. Let's hope this is the start of continued community interest and support. I have also stopped receiving all those marketing calls from 5/3. I cannot disagree with many of the customer service comments below, I have experienced the teller lobby in Elmhurst. For other banking services, I highly recommend Cory Davidson, Fifth Third Securities.

This was our first experience with BMO Harris bank, including this location. We were serviced by…read moreLinsey at her desk because we were doing a long transaction of setting up checking and savings accounts. Linsey was fantastic with us. She spent 40 minutes with us setting everything up for us. There was probably about 20 different things that she had to do for us. She was extremely pleasant and thorough. I told my son that that was the best experience I have ever had at a bank. Seriously, at other banks (yea, I'm talking about TCF and US Bank) we always had to make multiple trips to get everything accomplished. Not here, with Linsey. We walked out of the building confident that everything was set up and ready to go. Great experience. Ask for Linsey. She's there every day except for Thursday.

I was unaware of the check hold policy. I have been waiting a week for the check to clear and it…read morestill hasn't. This check is my paycheck, so it's pretty impactful to not be able to access the money that is mine. I am facing late fees on bills that I need to pay, I am draining my savings to cover the bills that are set on autopay to not incur overdraft charges from the bank that won't allow me to use the money that is mine. 0/10 would not recommend.

This bank has made me money. They advised me of how to make money and everything they advised me…read moreworked. Everybody who works there knows me and are friendly. My opinion is this is the bank Elmhurst people need to use.

I had a really pleasant experience at this location today. I unfortunately didn't get the name of…read morethe teller who assisted me, but they were attentive and transparent about what they were doing while assisting me. When I mentioned a life recent life milestone, they happened to put two and two together and noticed I had not yet updated my contact info with the bank to reflect the change. I really appreciated the care and attention to detail from this teller in a world where many of us do most of our banking online. Thank you for the positive in-person banking experience!

No such thing as customer service with the credit card. Wait time to talk to someone is…read moreastronomical (45min to 75minuntes at best. Not customer friendly, They are happy to waste your time and don't listen to what you say. Too cocky over the phone. ask for a supervisor and she was put on hold when she tried to get info.. The credit division is ridiculous. My branch for banking at Jewel in Franklin Park is amazing and helpful. you wouldn't think it's the same company. Thank was the only reason I thought I'd use their credit card big mistake. The employees' there deserve a good company to work for. I'm embarrassed for them working for Huntington.

Closed my acct after many moons with them. Danny Farnan was the banker who closed the acct. Never…read moreasked why or anything. Ctfu! There are many other banks out here! Things drastically changed, obviously not for better either.

I'm extremely disappointed with Wells Fargo. I deposited a check from Northern Trust, and Wells…read moreFargo claimed they were "waiting for verification." I called Northern Trust directly and was told the funds were already verified and paid out the same day. So why is Wells Fargo holding my money and lying to me? Their staff has given me the runaround with no straight answers. I believe I'm being racially profiled there is no other explanation for why I'm being treated with such suspicion and disrespect.

Chase Bank is the best bank I have ever used. While I currently don't have any credit cards with…read morethem, their checking and savings accounts are great. Wonderful interest offered with CD's. It's easy to make an appointment inside and the banktellers are really great at following up with you after the appointment.

I have our business account here and the people here are Professional and courteous. My banking…read moretransactions are completed quickly and accurately.

This bank is all about the people. All of their employees are friendly and conversational. They…read moreknow their customers by name and are pleasure to bank with. The main branch in Elmhurst is very nice with a comfortable waiting area and espresso machine. They tend to have fun on the holidays by dressing up a certain way or decorating the interior of the building. And recently, one of their employees came up with "Bow tie Thursday". How cool is that?! The only complaint I have is that you cannot make instant cash/check deposits right into the ATM like most banks now.

If you like rude tellers that enjoy displaying their superiority complexes over customers and a…read moremanagement team that likes to offer up excuses for those entitle employees to not complete transactions requested by a customer, only offering up to the customer how they should better handle a situation, then please, by all means, bank at Suburban Bank & Trust in Elmhurst. If you think one issue seems resolved, you surely will encounter the exact same result, tellers not depositing transactions as requested and managers defending that by saying maybe they were busy and please communicate it differently, will surely occur. Save your time and sanity and skip this location al together.