This bank doesn't deal with cash. The employees are nice, but worthless, because again, you can't…read moredeposit cash or cash a check. I'm honestly not sure why this building is here, but it's definitely not a "bank".

Everyone here is super friendly. I had work and I got there right at 9am when they opened... they…read moreopened a few minutes, not worth taking any stars away once they explained they were training someone new. Everyone was super friendly and considerate to your needs! I was able to get my bank business done by 9:05AM and on my way to work for the day. They definitely helped me. Previous experience: I always use the ATM at this site because you can deposit cash and checks in addition to regular ATM functions. Once I left my debit card in the ATM because of the chip, didn't realize for 12+ hours later. Upon realizing contacted this location and they closed my debit card so no one could use it (proactive!) and said they could print me a new one if I came in. Needless to say I went in the same day and was in and out within 15 minutes. What a relief! The have English, Spanish and Polish speakers at this location. Great to help anyone. Wish they had longer hours but it's like almost any bank these days

Update: I went to the other Chase location. I was helped immediately. And I was out of there in…read morefive minutes. What bank makes you wait two days for an appointment to convert a total checking to a college account? It takes five minutes to show a college ID and make the transition. This is while two bankers are sitting at their empty desks and I am one of two customers in the entire bank. They can't function without having an appointment?

John K and Adrianna H took amazing care of me in a fraud bind. Thank you both for such comfort and…read morecare!

There is a reason why this bank has only 1 star at the time I posted this. They are fine with you…read morewaiting in line with only 1 teller to service 8 customers. The ATM can't fill all banking requirements.

Very poor customer service . It takes forever to get what you need…read more ....................................................

They are now charging $39 for one overdraft fee…read more This is beyond reprehensible. I immediately closed both my checking and savings accounts and will NEVER bank here again. You should be ashamed of yourself if you work for this company.

Since my last review, there has been some headway with Fifth Third Bank in Elmhurst. With the help…read moreof an awesome preferred banker, Cory Davidson, Elmhurst 5/3 contributed to the Elmhurst YMCA Scholarship Fund. Let's hope this is the start of continued community interest and support. I have also stopped receiving all those marketing calls from 5/3. I cannot disagree with many of the customer service comments below, I have experienced the teller lobby in Elmhurst. For other banking services, I highly recommend Cory Davidson, Fifth Third Securities.

Worse experience I've ever had in 40 years of banking. I had a car loan through them and I will…read morenever ever do that again. Their website looks like something that was made by a high schooler 10 years ago. You can't get any information, it's such a backwards site and trying to find certain things such as upcoming payments took me 25 minutes to find. It's just a joke and I know websites, I have developed them. When I needed customer service, I got somebody from the Philippines who could barely speak English. If you pay extra towards your loan, they automatically extend your next month's payment instead of applying the extra amount towards your actual loan amount. They had never stated that. It was just the worst thing I ever went through. I could go on about other issues, but I'm not going to waste my time

Ive had it with BMO, and will be closing all of my accounts with them on the next business day…read more Every single time I try to bank online, I get We can't find your username or password. If I call for help on a weekend or bank holiday I reach a call center in the Philippines. And they can't find my account either, although they don't mind making wait while they try to search. Their ATMs are terrible too. Twice, at on -site BMO ATMs, the machines rebooted mid transaction. I had to call to confirm that the transaction completed. Also, MANY times the ATMs fail transactions after all user inputs. And they don't seem to care

This bank has made me money. They advised me of how to make money and everything they advised me…read moreworked. Everybody who works there knows me and are friendly. My opinion is this is the bank Elmhurst people need to use.

I had a really pleasant experience at this location today. I unfortunately didn't get the name of…read morethe teller who assisted me, but they were attentive and transparent about what they were doing while assisting me. When I mentioned a life recent life milestone, they happened to put two and two together and noticed I had not yet updated my contact info with the bank to reflect the change. I really appreciated the care and attention to detail from this teller in a world where many of us do most of our banking online. Thank you for the positive in-person banking experience!

Closed my acct after many moons with them. Danny Farnan was the banker who closed the acct. Never…read moreasked why or anything. Ctfu! There are many other banks out here! Things drastically changed, obviously not for better either.

I'm extremely disappointed with Wells Fargo. I deposited a check from Northern Trust, and Wells…read moreFargo claimed they were "waiting for verification." I called Northern Trust directly and was told the funds were already verified and paid out the same day. So why is Wells Fargo holding my money and lying to me? Their staff has given me the runaround with no straight answers. I believe I'm being racially profiled there is no other explanation for why I'm being treated with such suspicion and disrespect.

Chase Bank is the best bank I have ever used. While I currently don't have any credit cards with…read morethem, their checking and savings accounts are great. Wonderful interest offered with CD's. It's easy to make an appointment inside and the banktellers are really great at following up with you after the appointment.

I have our business account here and the people here are Professional and courteous. My banking…read moretransactions are completed quickly and accurately.

If you like rude tellers that enjoy displaying their superiority complexes over customers and a…read moremanagement team that likes to offer up excuses for those entitle employees to not complete transactions requested by a customer, only offering up to the customer how they should better handle a situation, then please, by all means, bank at Suburban Bank & Trust in Elmhurst. If you think one issue seems resolved, you surely will encounter the exact same result, tellers not depositing transactions as requested and managers defending that by saying maybe they were busy and please communicate it differently, will surely occur. Save your time and sanity and skip this location al together.

This bank is all about the people. All of their employees are friendly and conversational. They…read moreknow their customers by name and are pleasure to bank with. The main branch in Elmhurst is very nice with a comfortable waiting area and espresso machine. They tend to have fun on the holidays by dressing up a certain way or decorating the interior of the building. And recently, one of their employees came up with "Bow tie Thursday". How cool is that?! The only complaint I have is that you cannot make instant cash/check deposits right into the ATM like most banks now.