Old Second in Sycamore is the greatest bank I have ever gone to. All the staff is kind and…read moreknowledgeable. Chris Heyob helped us with buying our house and treated us just like family! I cannot say enough about Old Second!

Old Second Bank stands by it's motto, " You are First, because we are Second ". Chris Heyob has…read morehelped us over come our financial stress, by listening to our needs, and financial goals. She provided counsel on Reverse Mortage options, as well as refinance, and ultimately Home Equity Line of Credit application. As VP she went to bat when our credit scores were low, and helped us compute an acceptable income level, DTI ratio, ( we are both on Social Security fixed income ). We now pay a much lower interest, than our two credit cards, We now live within our income, and we have money available, if needed. My wife and I both have medical expenses, dental bills, medicine, that need paying monthly. Old Second has made this possible, put us First, and eliminated our financial challenge, and associated stress. Old Second Bank worked with Elder Care Services, financial counselors to consider our budget challenge of expenses exceeding income! We highly recommend both Old Second, Carrie Osmund, Chris Shake, and Chris Heyob. We have been Old Second customers since 2006, when we moved to Sycamore. There is MORE to Sycamore, with Old Second Bank support, they have our back! We are proud to recommend Old Second Bank of Aurora.

The online banking app is good. The service at the branch is terrible. If you try to cash I check…read moreyou have to jump through hoops. A drivers license is no longer enough. You need two forms of ID and they had to call the issuer of the check.

I wanna take the time out to say, Thank you Rebecca Hagemeier. Went in there cause 3rd party like…read moreAmazon snatched money outta my account after I had a "payment arrangement" so again I wanna thank Rebecca for going above and beyond to help me an actually taking her time to and not making sound like I'm dumb for asking a lot of questions lol Highly recommend bankking wit PNC HAVE A BLESSED DAY!

This is now part of National Bank & Trust. I have had my primary accounts there for the past 6…read moreyears. I have had no issues with them. I find banking to be convenient and staff to be personable. They are a local bank with quite a few local branches...great if you live/work in Dekalb/Sycamore...perhaps not so great if you are elsewhere. Their investment rates are kind of poor...so you may move long-term money elsewhere. That's what we do. They work great for us for our everyday banking, though.

In February, I posted a highly negative review of CU1 on my experiences since they merged with…read moreILCU. I stand on every word in that complaint. However, since that review, my rating of them has increased dramatically. A representative responding to my critical Yelp post took it seriously, two customer service reps contacted right after, they were sympathetic, gave me their contact info to avoid the call center, and dealt immediately with issues under their control. CU1 continues to work out the bugs. I am now a happy camper! I also stressed at that time (I hope) that my issue was with the CU1 merger, and not with the DeKalb (IL) staff. I've been with them for nearly 40 years and with no exceptions they are A+++ user-friendly, helpful, and it's fun to see their cheery faces. My only complaint is that they stopped serving popcorn. Jim Thomas /DeKalb

CU1 has terrible customer service, their centralized call center is D-, their policies and…read morepractices have degraded from when it was under IL Community Credit Union. Their "message" option on the homepage seems run by low-level AI and there are often multi-day delays in responding to a query. The homepage is not user-friendly, is missing some of the previous online options. Responders at the call center are often ill-informed and unhelpful. The homepage appears to be down or glitched far more than acceptable. The initial rollout of the web platform and records wasn't ready for prime time. I have been with ILCU since it was Sycamore Credit Union, then the ILCU since 1979. The only thing that keeps me closing my account is the wonderful customer service and helpfulness of the current on-site staff - they're wonderful. But, CU1 might motivate me to leave them. Jim Thomas / DeKalb, IL

It's a pleasure interacting with the employees, always greeted with a genuine smile &…read moreacknowledgment upon entering. The one on Lincoln Hwy is the bestest!! I LOVE this bank!!

if I could give them zero stars, I would!! this is the most horrible bank that I have ever used. I…read moremake overnight cash deposits and it takes them 24 hours to post it to the account then charge me overdraft fees for anything that's returned during that time. and don't even get me started with their return policy if you look at your account, you have no idea what was returned because they just put a zero on there next to return item instead of a negative then a positive showing that it was returned, you have no way of knowing what was returned until they mail you something in the mail. It is the worst run and worst customer service Bank that I have ever encountered!! DO NOT USE THIS BANK!!!

So 10 years ago, I had such bad credit after Identity Fraud that some of the bigger banks I went to…read morecandidly didn't feel like a "fit" to me. So when my friend suggested this credit union ... I wasn't sure if they'd even allow me to open up a savings account. Mary set me up that day and I've thanked her pretty often since then, for changing my financial outlook... to say the least. & They have a Christmas savings fund and today I plan to celebrate a fun 2021 Xmas party for my Niece & Nephew later this year thanks to Mary. I've heard she's retired - but she caught the error that was the root cause of what a Big Bank turned me down for a decade ago ;) Mary

Terrible institution. They never answer or return calls. There website is terrible and when you…read morefinally decided you deserve better and want to close your account they decided to charge you for closing. Seriously?! You provide terrible service and then penalized your customers for wanting better?!! Especially when people are struggling financially. Never work with this institution

Worst bank ever. Been with 5/3 for 15 years. The DeKalb branch has always had terrible service…read more Today was like a twilight zone. Unprofessional. Went in to change my last name and there were only two tellers in the place ...no personal bankers. They said you need an appt, there are only two of us in the bank. Before this, I had a teller tell me that I need to deposit my checks on the app and not the bank. Another time I went in and the teller was so cold and rude. I thought, is there ever a good experience here? Full on Karen mode in regards to this branch. I withdrew all my money and switched banks. What is going on here? I don't understand how corporate allows this operation to continue.

Do not bank at the fifth third bank. They are a bunch of thieves. I closed out an account, but they…read morestill deducted another payment from my checking account for a payment and will not refund my money with an irreasonable amount of time. They are telling me. It's going to take 2 weeks to give me my money back that they stole. That is complete BS they won't work with me at all.

This branch of old second does not answer their phone .I waited for over a half of an hour for them…read moreto then disconnect me .They say they are busy and ask you to leave a message this is a bank not a home then when you leave a message it takes an hour for them to responded I will use a different branch from now on they should close the sycamore branch because they do not want to do there job anyways

This is a great Financial Institution! They work very hard to know/recognize you at the window. It…read moreis very nice to pull up and the Tellers know me by my first name. Personal Banking and customer service at its best! They always help me with any questions I may have. I never leave the bank unsure about my financial business.