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Old Second National Bank

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm
Updated 3 months ago

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Personal banking

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3 years ago

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3 years ago

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Credit Union 1

Credit Union 1

(27 reviews)

In February, I posted a highly negative review of CU1 on my experiences since they merged with…read moreILCU. I stand on every word in that complaint. However, since that review, my rating of them has increased dramatically. A representative responding to my critical Yelp post took it seriously, two customer service reps contacted right after, they were sympathetic, gave me their contact info to avoid the call center, and dealt immediately with issues under their control. CU1 continues to work out the bugs. I am now a happy camper! I also stressed at that time (I hope) that my issue was with the CU1 merger, and not with the DeKalb (IL) staff. I've been with them for nearly 40 years and with no exceptions they are A+++ user-friendly, helpful, and it's fun to see their cheery faces. My only complaint is that they stopped serving popcorn. Jim Thomas /DeKalb

Do not do business with this credit union ! I have been trying to close my account with them for…read moreover a week . The tellers tell you incorrect information .I have been in there 4 times trying to close my accounts .I paid off my credit card when I closed the account .CU1 keeps putting charges on a card I locked when I closed my account .Today will be the fifth time I have to go in and deal with this horrible bank .Why because they have now put a 30 $ charge for insufficient funds on a paid in full account That should be closed.If you value your credit score do not do business with this credit union because they will try and destroy your credit when you close your accounts with them . Truly the worst bank I 've ever dealt with.

Old Second National Bank - banks - Updated May 2026

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