DO NOT USE THIS COMPANY FOR CREDIT CARD!
In July 2019, my wife and I transfer our account balance to another credit card at 0% for 6 months and closed the high interest rate Citi Bank Credit card.
In November 2019, an auto pull for $59.99 was made on this account because they failed to close the account as per our instructions. We were not aware of the charge because we were under the belief the Citi Bank credit card was closed per our request.
In January 2020, I received a collection call and was made aware of the charge because the account was not closed. I asked for a supervisor, and explained the count should have been closed in July 2019 and there should never have been an auto pull of $59.99. I agreed to pay the $59.99 without fees and interest because the charge was made for my service. However, I requested it to be mailed so I can confirm the amount owed. Also, was assured my account is closed per my request.My wife mailed the check in January once we received it.
March 2020, in the mix of dealing with the corona virus and it's affect on my business and family, I was contacted by Citi Bank saying I owe $113.00! I called and got another run around by supervisor George and there "investigator" of issues Linda. Linda said she'd lower it to $79 if I paid for it and close my account. EXTORTION!
I paid it to save my credit for the third time!
I would 100% suggest you do not use CITI BANK! read more
