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    Citibank

    3.4 (5 reviews)
    Closed 10:00 am - 5:00 pm

    Services - Citibank

    Personal banking

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    2 years ago

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    3 years ago

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    6 years ago

    Very good costumer service. Kellie was so smart and nice. The bank looked very clean too.

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    8 years ago

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    9 years ago

    thanks amanda for great customer service and experience!!! that's the easiest time i have had opening a bank account.

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    First American Bank - The exterior of the First American Bank Glen Ellyn branch

    First American Bank

    (3 reviews)

    I have had an account for almost 7 years with this bank. I opened it assuming that I would get…read morebetter service than I would through a large bank. Today, I got a call that my account was overdrawn by a little over $500. This is the second time this has happened in the 7 years I've had the account. They told me if I were to make a cash deposit by noon that they would pay the item that overdrew my account. So I did. And they didn't. So now on top of the overdraft fee from the bank I'll be paying a return check fee from the provider whose item was returned. There may be some benefit to using a small community bank, but don't use this one. A large bank's app would have alerted me immediately to the overdraft. I would have had simple electronic mechanisms to bring the account back into good standing without having to run to a branch with cash. And someone would at least have the authority to cover my returned check fee if they screwed up. Apparently at First American, nobody has that authority. I am counting the minutes until all activity has settled in this account so that I can close it.

    I have been banking here for a few years now. This bank is small enough to know me by name and…read morewhat I need while large enough to offer competitive products and services. Their customer service is truly exceptional. I usually get to work with Rashida when I go there. She always greats me with a pleasant smile and is great to work with. I would highly recommend this bank to my friends and family.

    U.S. Bank Branch

    U.S. Bank Branch

    (4 reviews)

    I had an account here briefly 2014-8/2015 and was subjected to a variation on why US Bank got a $35…read moreM fine from CFPB for opening sham accounts with customer information to promote themselves inside the bank: https://www.consumerfinance.gov/about-us/newsroom/cfpb-fines-us-bank-37-5-million-for-illegally-exploiting-personal-data-to-open-sham-accounts-for-unsuspecting-customers/ The local branch bank teller in my accounts probably illegally to begin with, put us through a fake "fraud" with an illegal faked manual entry into my bank account faking a duplicate check deposit. US Bank launched illegal at victim like a pile driver into the victim, threatening me personally and otherwise. I was at one point bombarded at every mailing address I have with anonymous unsigned letters from various states as novel way of novel fraud. They also phoned and emailed. USBank worse. I was being illegally falsely reported as "found guilty of financial fraud" to third parties. One of whom also told them to stop because there was no fraud or duplicate funding or mistaken addition to my bank account on a cash balance basis. The person who wrote the $300.00 check eventually also asked them to stop because it wasn't the case as she has her own bank statements. It was horrific for 6 months. Of branch employees demanding cash payments only to them in person in all of them. The normal mandatory if not taked is to make a correction entry into the bank account, which I think at Chase in particular also happens all the time with lockbox users. From employees like this making mistakes posting checks to the wrong account. The bank is at fault if they do post anything twice, and normal procedure if they actually did, is to reverse the duplicate that via the banking system is automatically not possible to fund twice. The Chicago US Secret Service agent refused reporting claiming "we know them" for what is supposed to be a serious crime. The only party who can help you, because the falsifying employees are using the entire bank for "cash only to me in person" is CFPB. The CFPB finally contacted their collections office which is in OR Portland not Glen Ellyn IL. There was no duplicate cash anything. US Bank collections does not "collect cash" via local employees at all, per fake caller scams over the phone. So I feel this one merits being written up for posterity. They also do not engage in that kind of illegal collections activity, no procedure fraud, or the illegal third party reporting of "found guilty of financial fraud" . Needless to say I moved my accounts elsewhere the moment this started, and they failed to comply with the law for what can be computer mistakes resolved from other records that mirror because its an entire banking system, for a bank as a whole that is on complaint boards for customer deposits that were disappearing and not available when disappered, and then reappearing. Those complaints read per 1990 Northeast federal case where some employees at one of the big banks were "borrowing" customer deposits to make big money with short term trades, and were caught when they were not able to replace the deposits. So also similar deceit per the with customer deposits and information per this CFPB case and the $35M fine case for similar, per the 1990 case, looks like a clear possibility also given the complete lack of mandatory internal protections and controls over the employees. But their computer system may be an issue too for their entire bank. It certainly appeared to be and caused large harm to customers. As in what they had done to mine originally before this. The scan deposit of the check had posted as a deposit twice, but funded it once and changed the cash balance once, the way its supposed to work, in then another computer terror for their terribly not safe bank computer system at the time. There are blocks on funding a presented check twice at any bank in their computer systems. Or least any bank I use does. People duplicate scanned deposits all the time so there in particular its important to detect and just not process duplicate presentments of the same check. And they acted like what was described in the CFPB $35 Million fine case. Be aware that consumer collections at US Bank is in Portland OR, not Glen Ellyn, if they pull this one out on you. CFPB were the only people who were able to make them stop the falsified harassment illegal collections for 'cash to me only in person only off the books only'. Six months of extreme damage inflicition and harassment later. Also about a single $300.00 check false claim the normal error correction is to reverse if it changes the cash balance by duplicate posting or error posting which this didn't. The "cash to me only off the books in person only" is something no bank I have ever dealt with has ever heard of. Larger banks are evidently much more closely scrutinized down to making sure they read you mandatory information.

    Just a little advice. Staff should refrain from sharing their political opinions with clients…read more Perhaps some training would help. smh

    Citibank - banks - Updated May 2026

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