Great service to customers. Competitive returns on CD's…read more Banker that care about bank customers.

Great bank, Tom is very very helpful and really assisted me in setting up my account with them…read more Highly recommend!

Citibank is 1million times worse than your worst customer experience experience of your life…read more Imagine a bunch of people in another country bullying you for days on end because your phone was too new to verify, the one I added to my account for the very purpose of verification and I've had for 20 years. Closed my account no explanation withheld 370k from from Me for 3 months all because they are not held accountable they're fraud dept is ironically the biggest scam fraud I've ever witnessed and if you don't believe me check out the millions of threads online

Over the last few months, I've had consistently great service from Charlene Catron and Marcy…read moreLawrence... way above the other banks I done business with. They are each very helpful, informative and professional. Also, the location is convenient.

This is the most service bereft banking chain of all. If you have a choice, and we most always do,…read moreget another bank! I am moving funds out of this bank into a service oriented bank.

These guys are Great!! It is a very small location but you get the one-on-one experience. Very…read morecustomer service oriented and knowledgeable staff.

Been a customer for over 25 years, back when it started out as Amerimark. This is by far my…read morefavorite branch! The absolute best customer service! Everyone there is amazing, including Kevin and Patrick (who has since retired). They have all become like family! I love coming to the bank even though it's a 20 mins drive for me.

Poor location, awful hours and no drive up? Atm is so old fashioned, it is one step away from…read morehaving a crank on the side! Parking is difficult to begin with but not worth the hassle for a in and out transaction. Why anyone would pick this bank when you have so many to pick from in the area is beyond me!

Fabulous Branch. Great Customer Service. Staffs are friendly and helpful. Help me with business loanread more

Horrible customer service! They act like I'm bothering them when all I asked for was a deposit…read moreslip! Nobody was nice, no smiles and no thank you. I go to a PNC out of my way just so I don't go to the Glen Ellyn one. I've tried over and over to give them a chance but every time it's always something there, not enough tellers, a customer argument, rude tellers and a rude unhappy miserable manager. There is poor leadership at that branch!

Came in here to make a payment and had a decent experience. The people were nice and took care of…read moreme super fast. The only thing is that it's really weird to drive in. The bank has a very narrow entrance that's one way and getting out of the parking lot is very confusing. It is on the middle of Glen Ellyn and the railroad tracks.

My mom came in at pm a few weeks ago to deposit a check and open a new account…read more We waited twenty minutes patiently until the personal banker finished chatting about Europe with a client. We finally sat down gave the check from my moms business account to them for deposit and the teller who did the transaction posted 2,500 not the actual 25,000.00! She left for home and the vault couldn't be opened. It was a fiasco. They wanted us to go and said it would be taken care of the next day. Bank manager offsite and personal banker monotone as a robot with no concern! Glen Ellyn police were called by my mom due to the awful snafu. They were polite and tried to clear things up. It still took a full week to get my moms transaction straightened out. Avoid them!

I have had an account for almost 7 years with this bank. I opened it assuming that I would get…read morebetter service than I would through a large bank. Today, I got a call that my account was overdrawn by a little over $500. This is the second time this has happened in the 7 years I've had the account. They told me if I were to make a cash deposit by noon that they would pay the item that overdrew my account. So I did. And they didn't. So now on top of the overdraft fee from the bank I'll be paying a return check fee from the provider whose item was returned. There may be some benefit to using a small community bank, but don't use this one. A large bank's app would have alerted me immediately to the overdraft. I would have had simple electronic mechanisms to bring the account back into good standing without having to run to a branch with cash. And someone would at least have the authority to cover my returned check fee if they screwed up. Apparently at First American, nobody has that authority. I am counting the minutes until all activity has settled in this account so that I can close it.

I have been banking here for a few years now. This bank is small enough to know me by name and…read morewhat I need while large enough to offer competitive products and services. Their customer service is truly exceptional. I usually get to work with Rashida when I go there. She always greats me with a pleasant smile and is great to work with. I would highly recommend this bank to my friends and family.

Very friendly, accommodating, and knowledgeable about all products and services. I'd definitely…read morerecommend them. They are nice people who explain everything to the customer. If you aren't satisfied with your current financial institution, then consider the pleasant folks at Grand Ridge National Bank.

From the owner: We are a customer-focused, premier boutique bank which specializes in personal and business…read morefinancial services. Our emphasis on personability and employee individuality drives us to deliver the ultimate experience for both customers and employees.

I had an account here briefly 2014-8/2015 and was subjected to a variation on why US Bank got a $35…read moreM fine from CFPB for opening sham accounts with customer information to promote themselves inside the bank: https://www.consumerfinance.gov/about-us/newsroom/cfpb-fines-us-bank-37-5-million-for-illegally-exploiting-personal-data-to-open-sham-accounts-for-unsuspecting-customers/ The local branch bank teller in my accounts probably illegally to begin with, put us through a fake "fraud" with an illegal faked manual entry into my bank account faking a duplicate check deposit. US Bank launched illegal at victim like a pile driver into the victim, threatening me personally and otherwise. I was at one point bombarded at every mailing address I have with anonymous unsigned letters from various states as novel way of novel fraud. They also phoned and emailed. USBank worse. I was being illegally falsely reported as "found guilty of financial fraud" to third parties. One of whom also told them to stop because there was no fraud or duplicate funding or mistaken addition to my bank account on a cash balance basis. The person who wrote the $300.00 check eventually also asked them to stop because it wasn't the case as she has her own bank statements. It was horrific for 6 months. Of branch employees demanding cash payments only to them in person in all of them. The normal mandatory if not taked is to make a correction entry into the bank account, which I think at Chase in particular also happens all the time with lockbox users. From employees like this making mistakes posting checks to the wrong account. The bank is at fault if they do post anything twice, and normal procedure if they actually did, is to reverse the duplicate that via the banking system is automatically not possible to fund twice. The Chicago US Secret Service agent refused reporting claiming "we know them" for what is supposed to be a serious crime. The only party who can help you, because the falsifying employees are using the entire bank for "cash only to me in person" is CFPB. The CFPB finally contacted their collections office which is in OR Portland not Glen Ellyn IL. There was no duplicate cash anything. US Bank collections does not "collect cash" via local employees at all, per fake caller scams over the phone. So I feel this one merits being written up for posterity. They also do not engage in that kind of illegal collections activity, no procedure fraud, or the illegal third party reporting of "found guilty of financial fraud" . Needless to say I moved my accounts elsewhere the moment this started, and they failed to comply with the law for what can be computer mistakes resolved from other records that mirror because its an entire banking system, for a bank as a whole that is on complaint boards for customer deposits that were disappearing and not available when disappered, and then reappearing. Those complaints read per 1990 Northeast federal case where some employees at one of the big banks were "borrowing" customer deposits to make big money with short term trades, and were caught when they were not able to replace the deposits. So also similar deceit per the with customer deposits and information per this CFPB case and the $35M fine case for similar, per the 1990 case, looks like a clear possibility also given the complete lack of mandatory internal protections and controls over the employees. But their computer system may be an issue too for their entire bank. It certainly appeared to be and caused large harm to customers. As in what they had done to mine originally before this. The scan deposit of the check had posted as a deposit twice, but funded it once and changed the cash balance once, the way its supposed to work, in then another computer terror for their terribly not safe bank computer system at the time. There are blocks on funding a presented check twice at any bank in their computer systems. Or least any bank I use does. People duplicate scanned deposits all the time so there in particular its important to detect and just not process duplicate presentments of the same check. And they acted like what was described in the CFPB $35 Million fine case. Be aware that consumer collections at US Bank is in Portland OR, not Glen Ellyn, if they pull this one out on you. CFPB were the only people who were able to make them stop the falsified harassment illegal collections for 'cash to me only in person only off the books only'. Six months of extreme damage inflicition and harassment later. Also about a single $300.00 check false claim the normal error correction is to reverse if it changes the cash balance by duplicate posting or error posting which this didn't. The "cash to me only off the books in person only" is something no bank I have ever dealt with has ever heard of. Larger banks are evidently much more closely scrutinized down to making sure they read you mandatory information.

Just a little advice. Staff should refrain from sharing their political opinions with clients…read more Perhaps some training would help. smh