I'm not a customer here but I do come to the location every two months to use the coin counter and…read moreevery interaction has always been friendly and positive. They offer free coin counting which is rare these days.

Great service to customers. Competitive returns on CD's…read more Banker that care about bank customers.

Over the last few months, I've had consistently great service from Charlene Catron and Marcy…read moreLawrence... way above the other banks I done business with. They are each very helpful, informative and professional. Also, the location is convenient.

Citibank is 1million times worse than your worst customer experience experience of your life…read more Imagine a bunch of people in another country bullying you for days on end because your phone was too new to verify, the one I added to my account for the very purpose of verification and I've had for 20 years. Closed my account no explanation withheld 370k from from Me for 3 months all because they are not held accountable they're fraud dept is ironically the biggest scam fraud I've ever witnessed and if you don't believe me check out the millions of threads online

This is the most service bereft banking chain of all. If you have a choice, and we most always do,…read moreget another bank! I am moving funds out of this bank into a service oriented bank.

These guys are Great!! It is a very small location but you get the one-on-one experience. Very…read morecustomer service oriented and knowledgeable staff.

Been a customer for over 25 years, back when it started out as Amerimark. This is by far my…read morefavorite branch! The absolute best customer service! Everyone there is amazing, including Kevin and Patrick (who has since retired). They have all become like family! I love coming to the bank even though it's a 20 mins drive for me.

Poor location, awful hours and no drive up? Atm is so old fashioned, it is one step away from…read morehaving a crank on the side! Parking is difficult to begin with but not worth the hassle for a in and out transaction. Why anyone would pick this bank when you have so many to pick from in the area is beyond me!

I'm sure PNC has some very good employees, but my experience with the car loan representatives…read moretoday on the telephone banking line were sub-par. I was suppose to get a payment confirmation via email & never got it. I paid a large sum of money and had to call back to get a verbal confirmation. I would like this in writing due to the large amount of money that I paid. It should only take a few moments to send an email & I called approximately 3-hours ago. Please train your telephone banking representatives better.

Walked in and asked for notary. The person that does notary (blond lady with an accent) was rude,…read moredidn't look up, didn't smile, and only pointed to a chair and said "have a seat" - making me feel like I was bothering her. I felt bad and kindly tried to ask if she knew how long she would be. I was on a work break and wondered if it might be better for me to come back. She again did not look at me and said "Just have a seat". I did and waited about 15 min. then decided to leave. I won't be back. By the way, 2 tellers offered to help me and she shood them away.

Nice and competent staff. The only real problem is the bizarre choice to only have ONE teller…read moreworking both the inside and the drive-thru window. How do they expect one person to handle up to 4 simultaneous lanes of traffic (3 outside and one inside)? I had to make a simple deposit, they took my money, but I had to wait almost 10 minutes for a receipt. Simply because the customer at the inside window apparently had several transactions and a LOT of questions, tying up the teller's time. There were half a dozen others all waiting for her attention. There was also only one other employee onsite and they were dealing with yet another customer setting up an account. It was unfair to the teller, ridiculous for the customers and extremely poor customer service on Fifth Thirds part. If they insist on having the drive thru lanes all open and also have lobby hours, they need to properly staff the bank with more than one teller for ALL of it.

This is my favorite location. Everyone is always so nice and friendly I have not had to wait in…read morelong lines due to short staffing which I run into at another bank I bank at

I've been banking Harris for many years, even pre-BMO, and overall have had a decent experience…read more This branch, in Glen Ellyn, seems like a good place to go for service. I only required basic teller services, with a deposit and some cash, but the bankers seemed to work well together, and the few people in were processed quickly. One negative is the drive way. If you're coming from the East, it's a hard left turn. If you have a larger vehicle, be sure to leave space to make the corner.

Came in here to make a payment and had a decent experience. The people were nice and took care of…read moreme super fast. The only thing is that it's really weird to drive in. The bank has a very narrow entrance that's one way and getting out of the parking lot is very confusing. It is on the middle of Glen Ellyn and the railroad tracks.

Great Customer Service! Needed a CD account went into the…read moreWheaton Branch around 3pm on Weekday and left within 15 minutes with the CD done. The CS Rep. knew what to do, what they needed from me to get the CD done. The Rep. was nice, personable, and fast.

Very friendly, accommodating, and knowledgeable about all products and services. I'd definitely…read morerecommend them. They are nice people who explain everything to the customer. If you aren't satisfied with your current financial institution, then consider the pleasant folks at Grand Ridge National Bank.

Just a little advice. Staff should refrain from sharing their political opinions with clients…read more Perhaps some training would help. smh

I had an account here briefly 2014-8/2015 and was subjected to a variation on why US Bank got a $35…read moreM fine from CFPB for opening sham accounts with customer information to promote themselves inside the bank: https://www.consumerfinance.gov/about-us/newsroom/cfpb-fines-us-bank-37-5-million-for-illegally-exploiting-personal-data-to-open-sham-accounts-for-unsuspecting-customers/ The local branch bank teller in my accounts probably illegally to begin with, put us through a fake "fraud" with an illegal faked manual entry into my bank account faking a duplicate check deposit. US Bank launched illegal at victim like a pile driver into the victim, threatening me personally and otherwise. I was at one point bombarded at every mailing address I have with anonymous unsigned letters from various states as novel way of novel fraud. They also phoned and emailed. USBank worse. I was being illegally falsely reported as "found guilty of financial fraud" to third parties. One of whom also told them to stop because there was no fraud or duplicate funding or mistaken addition to my bank account on a cash balance basis. The person who wrote the $300.00 check eventually also asked them to stop because it wasn't the case as she has her own bank statements. It was horrific for 6 months. Of branch employees demanding cash payments only to them in person in all of them. The normal mandatory if not taked is to make a correction entry into the bank account, which I think at Chase in particular also happens all the time with lockbox users. From employees like this making mistakes posting checks to the wrong account. The bank is at fault if they do post anything twice, and normal procedure if they actually did, is to reverse the duplicate that via the banking system is automatically not possible to fund twice. The Chicago US Secret Service agent refused reporting claiming "we know them" for what is supposed to be a serious crime. The only party who can help you, because the falsifying employees are using the entire bank for "cash only to me in person" is CFPB. The CFPB finally contacted their collections office which is in OR Portland not Glen Ellyn IL. There was no duplicate cash anything. US Bank collections does not "collect cash" via local employees at all, per fake caller scams over the phone. So I feel this one merits being written up for posterity. They also do not engage in that kind of illegal collections activity, no procedure fraud, or the illegal third party reporting of "found guilty of financial fraud" . Needless to say I moved my accounts elsewhere the moment this started, and they failed to comply with the law for what can be computer mistakes resolved from other records that mirror because its an entire banking system, for a bank as a whole that is on complaint boards for customer deposits that were disappearing and not available when disappered, and then reappearing. Those complaints read per 1990 Northeast federal case where some employees at one of the big banks were "borrowing" customer deposits to make big money with short term trades, and were caught when they were not able to replace the deposits. So also similar deceit per the with customer deposits and information per this CFPB case and the $35M fine case for similar, per the 1990 case, looks like a clear possibility also given the complete lack of mandatory internal protections and controls over the employees. But their computer system may be an issue too for their entire bank. It certainly appeared to be and caused large harm to customers. As in what they had done to mine originally before this. The scan deposit of the check had posted as a deposit twice, but funded it once and changed the cash balance once, the way its supposed to work, in then another computer terror for their terribly not safe bank computer system at the time. There are blocks on funding a presented check twice at any bank in their computer systems. Or least any bank I use does. People duplicate scanned deposits all the time so there in particular its important to detect and just not process duplicate presentments of the same check. And they acted like what was described in the CFPB $35 Million fine case. Be aware that consumer collections at US Bank is in Portland OR, not Glen Ellyn, if they pull this one out on you. CFPB were the only people who were able to make them stop the falsified harassment illegal collections for 'cash to me only in person only off the books only'. Six months of extreme damage inflicition and harassment later. Also about a single $300.00 check false claim the normal error correction is to reverse if it changes the cash balance by duplicate posting or error posting which this didn't. The "cash to me only off the books in person only" is something no bank I have ever dealt with has ever heard of. Larger banks are evidently much more closely scrutinized down to making sure they read you mandatory information.