We had a leak through our deck in February of 2025, and reached out to CBCI, also known as Crank Brothers, through a recommendation. They were general contractors who had done a lot of deck work. Our project started in May 2025.    As the project started, Jonathan Reeves, our contractor and point of contact was extremely responsive and helpful. While we were in the middle of our deck work, he had also suggested to us that we should get our roof redone, something we knew we would do eventually, so we agreed. He assured us that his team was very knowledgeable in roof work as well. Unfortunately for us, while these two projects were happening, we also needed to redo our balcony because of a leak. So that is a total of 3 projects given to Jonathan and his team.    The road to get there was unprofessional to say the least. When the roof was "completed" for the FIRST time, we noticed something just didn't look right so we hired an independent roofing consultant to come and review. Turns out the pattern was done completely wrong. When we brought it up to Jonathan's team, they told us that while it was technically the wrong way to apply the roof, it still was fine. Based on that response, we arranged to have the manufacturer come out and inspect their work. At the end of that inspection, the manufacturer concluded that the installation was incorrect and they recommended a complete removal and replacement of the roof.   In order to try and deflect blame away from the clear errors in installation, Jonathan attempted to suggest that they would replace the roof due to defects in the actual shingles and not the clear deviation from industry standard installation (This was refuted by the manufacturer CertainTeed which noted no issues with the quality of the product). But just that excuse begs the question of why did they even install the material if they thought it was defective at the start? Furthermore, the actual installer for CBCI who put on the shingles admitted that he had made the installation errors after he watched the wrong  instructional YouTube video.   Based on the conclusion of those meetings, CBCI agreed to redo the roof for us. With that said, our trust was already burned a bit. While we tried to utilize a different qualified roofing company to do the replacement, CBCI assured us that they wanted to make it right and therefore we gave them the chance to complete the job as promised. The second time around, in addition to the shingles, they also were tasked with replacing metal flashing and skylights (as this was deemed a critical component by the manufacturer to replace the roof correctly). After they were "done" we had another inspection. The reports this time were the same. The installation was faulty at every turn. During this second installation, a third leak even happened in our bedroom because of their failure to tarp their unfinished work.    At this point, we offered to pull the roofing project, just give us back the money so we can take it to someone else. They could still work on the deck, no hard feelings. They refused and even began to actively hold the deck work from completion until we paid them more (Even though we had already paid for all of the other projects in full and we were only withholding 50% of the roofing contract until the project was completed in accordance with industry standards). While all this was happening, the deck that we had been paying for was ALSO NOT done correctly. We had paid extra for a custom pattern and finish which they were consistently unable to obtain.   The middle and end of this project basically felt like we only saw Jonathan when he wanted his payment. As a general contractor on this project, he was never on site to check any work done by his team. Every time he showed up to handle a problem, it felt like we took one step forward and 5 steps back. He began acting very hostile and started ignoring our calls and emails and only responded when we escalated things. The last few days before the deck was done, he actively told his team to NOT come. And when we explicitly told him to stop working on our roof (until we received the inspection by an independent roofing consultant), he ignored our request and sent his team over to do more unapproved tasks in order to try and rack up a bill.    Jonathan Reeves is an unprofessional sales person and I would not trust him with any project. We are now having to hire a brand-new company to redo our roof, and all flashing. He and his team clearly took on a project they could not handle. This company made our lives miserable for almost all of 2025. They made promises that they fail to deliver and consistently provided work that falls below industry standard.   I would never recommend them for any project unless you're looking for a constant headache. read more

I've been in the property management business for over 25 years and have worked with countless contractors over the years. Unfortunately, CBCI Construction was one of the worst experiences I've had. They handled a small roof and deck waterproofing project that dragged on for months beyond their promised timeline. The deck coating had to be redone multiple times due to their improper application of the material they recommended. The roof was also installed incorrectly per the manufacturer, requiring complete removal and reinstallation. I would definitely NOT recommend using CBCI Construction. read more

I used CBCI for a large project on my home and can confidently say this is the worst business I've ever worked with. They consistently provided work of poor quality (well below industry standard) which needed to be redone at every turn. I would not trust CBCI or the owner Jonathan Reeves for anything. read more

Very unprofessional. Never received a timely response on anything I called for. "Jonathan" didn't like me calling him out on him being rude to his worker because he himself failed to plan ahead. So he cancelled the job the day it was supposed to start. Never started. I can easily find someone else. JONATHAN, YOU ARE NEVER TOO IMPORTANT TO BE NICE TO PEOPLE! read more

So happy I chose to go with this business they are very professional and all around good people. Understanding , easy to work with and good at what they do . read more

We worked with Jonathan at crank brothers and the entire experience was excellent! We were replacing a 30 year old self installed deck with a screened in porch and larger deck. We had ideas and Jonathan provided suggestions. What sealed the deal was being able to see the materials and discuss final options with jonathan. a at their office in Tustin . They quoted a price and schedule and were right on. Installation of our 700sqft deck/screened in porch occurred in October/novemeber 2023 . They arranged for the permits, dumpster, port-a-potty, materials delivery, and foundation work. They had a super dedicated installation team that worked on our job straight for 2 weeks. They removed the existing deck and built the new deck. They kept us up to date on the progress and explained the construction every day to me. They were very courteous and maintained a clean construction site. The final punch list took less than a few hours to complete. Once completed, they did a final cleanup of the job site, filled in some ruts in the lawn, seeded and put hay on the bare spots. Overall, from beginning to end, they were fantastic to work with and the finished product - decks and screened in porch are - you guessed it - Amazing! read more

We had CBCI construction for both our front and back deck resurfacing. The price was competitive with other estimates we got. The crews that came out each day were very professional. Falishia made sure the job was done to exacting detail. They cleaned up every day, which means a lot to me. We always knew when the crew was coming and what was going to be done each day. We changed our mind on the color, but even with that delay, they worked very long hours and got it done. We will definitely use this company for other construction work we have in the future. read more

They are the best!! Felisha is wonderful... all the crew worked hard ... very respectful.. ! I would highly recommend!

Had an awesome experience working with this team. From beginning to end it felt like they cared about my project, like it was one of their own! I highly recommend using them and will be sure to contact them for my next project #satisfiedcustomer read more

I hired CBCI do several construction projects for us..they have been amazing. Very communicative, punctual, extremely fair and reasonable pricing, and was able to complete the projects ahead of schedule. I will definitely be using them on future project as well! read more

How many times lately have you said "WOW"? Well, I just did again and again with this Company! Especially in the construction world. Heck if you even get a call back these days that is worth a "wow". Very fair and are great about coming back to take care of little issues. My roof is now watertight! I am a happy camper! read more

I very much enjoy working with CBCI. Jon is so great! He is very attentive and easy to get in touch with. They do really clean, nice work. You can't go wrong with them. They do just about everything! Highly recommend! Thanks Jon, for making everything so easy on me and my homeowners! read more

Pleasure working with CBCI. They went above and beyond to help me with my roof and at a great price. Highly recommend !!

I called this company when my roof was leaking. Jon came out to look at it right away. He fixed my roof, the price was great, and he even came back later to check to make sure it was not leaking. I am very happy with the service I received from CBCI. I will definitely be using them in the future if I need anything else to be fixed. I definitely recommend using this company! read more

It's not often enough that good workers are complemented for the great job that they do! Very often when you need a good construction company you need to call several times before one even shows up ! This is followed up with late workers and too often poor quality work! Well that is not the case with CBCI not only Show up as promised you get professionals who do a great job! they have a great follow up ...if you have any problems they're happy to return your call answer any questions it has been a great experience over all . I was very happy with the work and will refer CBCI to my friends and Family! ! read more

CBCI can do it all. They have always been very responsive and helpful. No job too big or small. They always have great communication before, during, and after a project. I highly recommend them. read more

Absolutely the best experience we have ever had with a construction company that is able to complete everything we need. We had failing drains on our roof deck, failing deck system, water and drywall damage in the house and a rotten Juliet balcony. Jonathan walked us through every detail. The company was completely up front and even gave clarity to the prices should more extensive damage be discovered (which it was). Every employee we had in our house was on time, professional and helpful. They listened and were very responsive to any additional measures we requested. It was an incredible experience and I honestly couldn't recommend them more. We have a future front yard project and will absolutely be rehiring them. And thank you to Tina from the office. She was helpful and timely in all her responses. Sometimes it's hard trusting companies; I can honestly say I trust Jonathan and his team. read more

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Worst customer service, dealing with this company is like pulling a tooth from an elephant who is running away from you !!! They boast about customer service on their site, but the receptionist will not even leave a message for a call back from one of the owners ! If there was an option for zero stars, that's what I would give them... read more

I received three proposals to have my roof repaired. CBCI was the best experience out of the three, they came in with the best price as well. It is such a good feeling to know that some companies still care about pleasing the customer. I will give them my business from now on. Thank you!!! read more

CBCI is a great company to work with for all your construction needs. They are reliable and will take care of you from start to finish. Jonathan is great and goes above and beyond to make sure his clients are satisfied. I highly recommend CBCI. read more

Please do not waste your time or money working with this company. We paid thousands of dollars up front to have them replace a failing retaining wall in our community. Workers did not show up consistently, and what was actually completed was poor, questionable quality. After months of hounding them to simply show up to the job we finally fired them because we simply needed to get the job done. We were forced to hire a second company and start the project all over. We received no return on our money from CBCI. Upon request for a refund, we have heard nothing back from the company. Save yourself the headache and money. Do not hire this company. read more

My father is selling his condo and had Scott Jones inspect for Termites and other construction things, and said that he was excellent. No hassle, friendly service, got the job done the right way quickly. He was very pleased with this business :) read more