Unfortunately, my experience was disappointing. I called ahead and made an appointment for 5:00 PM. Later, a staff member called and said they would be closing early because of the holiday, but told me that 4:30 PM would still work and asked me to come earlier. I adjusted my schedule and drove there, but when I arrived, there were still people inside and I was told the salon was closed. This showed a lack of clear scheduling policies and consideration for customers' time. Clients may drive a long distance based on the information provided, so accurate communication and professionalism are important. I hope they improve their appointment management and customer service in the future. read more

I went into Cathy's Nail Spa for a simple manicure; it was extremely rushed. The woman did my manicure in literally under 15 minutes. The nail polish was sloppy and chipping the next day. After my rushed and horrible manicure, I paid with my card and only after I paid was, I told the tip is only accepted in cash. I stated that I did not have cash and this should have been disclosed upfront and the man responded "I have an atm." I typically tip a minimum of 15% but after my experience I did not pull any money out of the atm to tip. Telling me the tip was cash up front would have changed my mind because I did not have cash, which I assume is why they did not mention it. This was the worst manicure I have ever gotten, and I will not return to Cathy's Nail Spa. read more

Always a great visit at Cathy's Nail Spa. Had Jennifer today for my pedicure and my gel manicure. Absolutely love her work and always love coming here! read more

Have been going to Cathy's for over a year and I'm obsessed! the staff is so friendly and the salon is incredibly clean. Katie did my last gel fill and absolutely killed the design! All her original work and I've gotten so many compliments! Would highly recommend coming here! read more

Cathy's Nail Spa - Nail Salons Near Me - Springfield, Massachusetts

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Kate did an amazing job with my nails. Very funny and welcoming place. Had no idea what I wanted and she was creative and talented to come up with something I loved. Would definitely recommend to anyone who wants a fresh and beautiful look!​ read more

Cathy's Nail Spa - Nail Salons Near Me - Springfield, Massachusetts

Beautiful place to come to. I fell in love as soon as I can come in they do massages, pedicure facial,Deal package waxing, eyelashes. read more

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Yall messed my eyebrows up so bad they are so uneven and i left crying with wax in my eyelash and all over my forhead

On Wednesday, October 22, 2025, my mother arrived to Cathy's Nail Spa at 1300 Row B, Springfield, MA. Upon arrival, she was told the business was short-staffed by three employees, i.e., one was sick, etc. Despite initial concerns about the wait time, we decided to proceed. After waiting for over an hour in the car, I entered the establishment to inquire about the remaining wait as I was informed that my mother's service would require another 30 minutes. Due to a work commitment, I explained that I needed to step out for an important business call and would return promptly. Clearly this establishment doesn't understand business given that it was a workday, a disconnect for sure. Unfortunately, during my absence, a staff member made inappropriate comments about my decision to leave and spoke negatively to my mother. I found this behavior unprofessional and disappointing, as I believe personal matters should remain private and not be subject to judgment by service providers. This location deserves no business in my opinion and staffing is not a priority which should be the primary priority. Additionally, I observed several customers being turned away due to the staffing shortage (one person came back twice, a group of three women turned away, and was told by one not to bother using the location), which clearly already impacted the business's reputation and customer satisfaction for the day. A total of seven people were turned away. Why didn't management consider implementing contingency plans for understaffing and to focus on customer experience, as this greatly influences repeat business and referrals. It's hard for me to believe that this was the first time and should be avoided unless a last resort. Again, why is the staff inserting opinions on a subject that is none of their business. While my mother ultimately received the requested service, she expressed frustration with the lengthy wait which I found hilarious at the end of the day. SMH read more

My sister and I decided to try this place today. We got to the place at 930am, as that is what Google listed as the opening time. We quickly realized they opened at 10 am. We were the only ones in the salon and were taken right away. We did ask for up-front pricing, which we were told with no issue. The establishment is beautiful and clean. I got a regular pedi and gel mani. Lots of colors to choose from and easy selection. The pedi chairs are high-end, and if you are a big gal, like me, they will be a snug fit. My basic pedi was over 45 mins long, and Cathy did a great job! I really was impressed with the detail, and my toe nails looked cute! I then sat for my gel mani and looked over to notice my sister was still being filed on a gel full set. Mind you, the nails were short and square, nothing crazy. The manicure water was cold but all other parts of the manicure were very nice. Again, Cathy did a good job! The lady working on my sister was still filing, and I heard my sister say there were issues. The manager Steve had to come over to finish the job. Start to finish, we were there for over 2 hours. They gave us a 40% discount each, which was a nice surprise! I'm giving 3 stars for the issues that my sister experienced and the cold water. While Steve did fix her nails, the person that was doing them originally was very much needing more training. Overall, it was a good experience, and need to work through the hiccups of opening a new location. read more

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