Went to this salon for the first time to treat myself to a salon cut and color as I had been…read moreDIY'ing it for over a year. Did not know what to expect, just knew I wanted my hair colored and cut and shaped into a short bob. The stylist was running about 15 minutes late when I got there on time, but did not realize she had another client that was taking a substantial amount of time to bleach out some old color and then to apply new color. Needless to say, a color and cut took over 3 1/2 hours! It would have been appreciated if there was an "I'm sorry for running behind", but there was no acknowledgement of how late she was running. Very disappointed in the cut which was not tapered nor short enough. The color was ok, nothing that can't be fixed somewhere else. I'll probably find a salon now, rather than waiting when another color is needed to get the hair cut I wish I had received. I had a feeling when I walked in and wasn't greeted that I wouldn't be happy. Wish I listened to that feeling!

After years of trial and error with different stylists, I believe I've finally found the one I want…read moreto see regularly. Awilda was accommodating, understanding, and very informative. She is beyond talented. I'll be going back for a trim and excellent conversation. The reviews are what caught my attention, so I hope mine does the same for someone else searching for the right person to assist in the change they crave. You won't regret it ‍

I've been a customer for almost 2 years. Lately it's been hard to get an appointment. I had a…read moremedical emergency today and had to cancel last minute, which I never do. Being in pain no way I could get my hair done for 2 hours. I called and asked to reschedule and got attitude from the receptionist. Told I couldn't because my stylist is going away yet again next week and she has no openings. I'm like no openings forever? I got told nothing until next month. Well great for her she's so booked! I don't complain when my hair is cut too much and I'm waiting for a good 10-15 minutes for my stylist to come in. Given the circumstances I would expect a little more understanding. Plus always books my appointment with another client so I'm waiting for her to finish with then while I wait for my color. Never complained !! Until now. I won't be going back.

Absolutely fantastic service today for this first-time visitor to the salon! The salon was super…read moreclean, the foot bath for my pedicure was probably THE cleanest and most comfortable pedicure station I've ever frequented. Warm welcome from the minute I walked in, through my two hours of pampering mani/pedi time, and till the closing business of payment. My nail technician Jenna was AMAZING and did an absolutely fabulous job. Professional, knowledgeable, and very easy to communicate with, attentive. Jen, the salon owner, was also super helpful and nice. What a great experience that literally made my day! Highly recommend and will definitely be back.

I got my haircut 6/3/26 by Crystal Huston. It was a very bad experience from the start. She was…read moreunfriendly and insulted me a number of times. I used a cane only because I felt lightheaded.She asked me if I worked. She pointed at my cane and said because you're using a cane; assumed I couldn't. Was passive aggressive and tried to "argue" with me about how she was cutting my hair. I like peace even with difficult people, so I tried to make friendly conversation. Didn't work. The cut was good in the end but the experience very poor. Rather than give her a bad review; I gave management a chance to make things right. They responded with retaliation.

Jay cut our 3 year old son's hair and it was the best haircut he's ever had. Jay was so thorough…read moreand really has an amazing way with kids. We will definitely be coming back!

I've been coming to Station 5 Salon for about 10 years - since they opened. It's a modern,…read morecutting-edge salon that changes with the times. Their styles, products, and skills are constantly improving. The salon owner, Debbie, takes her staff to NYC and other big cities to attend training with world-renown stylists and high-end brands. The fact that you're getting the best of the best at Station 5 without paying big city prices is great for the wallet. All the staff is down to earth, kind, and friendly; they greet you by name whether you're their client or not. As a client in my stylist's chair, I've witnessed the other stylists perform amazing hair for their own clients. I've had the pleasure of getting my hair done by most of the stylists and I've never been disappointed. They pride themselves on pleasing the customer, so if you go to a different stylist than usual, that person knows exactly what colors and styles you want and need. Kelly is my stylist and also the stylist for both of my kids. I started out with the owner, Debbie, and went to her for many years. Then I changed to Kelly due to scheduling/availability. I've have my hair done by Heather, Elisa, and Angela as well. They're all amazing! The salon itself is uber clean. Every one of the stylists clean the floor, sinks, bathroom, merch shelves, etc. everyday. Even outside is beautiful, with gardens and outdoor patio. I've been to a lot of salons in my life and Station 5 is beyond the best for so many reasons!

It's a 40-minute drive from where I live, but every minute and mile is worth it to come to Station…read more5 for hair styling. Though I have my favorite stylists -- Angela and Heather -- the bench at Station 5 is very deep, so if I need an impromptu appointment and can't get either of them, I have complete confidence that my haircut will be made to order by whomever is available. Right on the northeast corner of the expansive Belchertown green, occupying an old service station but feeling very chic and sprightly inside, Station 5 is well worth the trip from all over the Pioneer Valley. Figure on making some new friends because the ladies are very, very personable in addition to excelling at their work.

This was the best experience I have had getting my haircut since I moved to MA…read more I've been wanting to try out a barbershop, but I was apprehensive since they are mainly for men. But this one is family friendly so I didn't feel like I would have to deal with any creepers. I love the designs the the barber came up with from my vague description! I've never been to an actual barber before so it was so exciting that he used a straight razor! My lining is so crisp and clean! He made my sideburns look EXACTLY the way I like them!! And the price was very reasonable!

Great hair cut except the guy cut my cowlick so short that it just sticks straight up. It'll be a…read moregood hair cut in a couple days though.

The most fun, professional, fabulous place in Western Massachusetts for hair! All the stylists are…read moretop notch and are true magicians when it comes to hair of all shapes, sizes, and styles. You can go for routine styling or mix it up and you'll leave feeling fresh and fancy! A special shout out to Sue who consistently keeps this Redheaded Diva looking amazing time and time again! Check them out - you will be glad you did!

My stylist Cinda listened to me and helped me to figure out what I wanted…read more She's always has and easy going smile and has been giving me great hair cuts for years

Great vibe, clean, contemporary barber with great service…read more Support local biz owners!

I got my hair done recently for the third time with a Stephanie and she did a great job. I love my…read morehair , I wanted to change from my blonde but keep some of the color. Also I was able to get my eye brows waxed too

Finding a quality men's barber in rural central Massachusetts proved more difficult than I…read moreexpected. Most shops I came across were either classic small-town barbers offering basic cuts or salons geared primarily toward women's styling. Then I found Roots Barbershop & Lounge in nearby Wilbraham, and it felt like discovering a big-city grooming experience hidden in a quiet New England town. Housed in a beautifully restored historic building that once served as both the town's post office and train depot, Roots blends old-world charm with modern style. Inside, antique pieces mingle with contemporary décor, creating a space that feels both refined and welcoming. Though the shop is intimate, the thoughtful layout, with barber stations lining the walls and a lounge-style waiting area in the back, keeps it feeling open and comfortable. I arrived just before my appointment, and Ryan graciously cut short his lunch break to get me in, which immediately spoke to the level of customer service. As soon as he heard my Texas twang, we struck up a conversation about his South Carolina roots, making it feel less like an appointment and more like catching up with an old friend. That easy conversation also made it simple to communicate exactly how I wanted my haircut. The haircut itself was outstanding. The fade was clean, the beard trim was expertly shaped, and the finishing touches elevated the entire experience. Ryan used a straight razor to clean up my cheeks and neckline, a service that's becoming increasingly rare and finished everything with a hot towel infused with subtle notes of jasmine and honeysuckle. It was the kind of grooming ritual that reminded me why a true barbershop experience is about much more than getting a haircut. Thirty minutes later, I walked out looking sharper, feeling refreshed, and wondering how a shop with the quality and service of an upscale urban barbershop ended up tucked away in a small Massachusetts town. If I lived anywhere near Wilbraham, Roots Barbershop & Lounge would be my barber without hesitation.

Staff is very friendly and helpful. The best barber shop around for miles…read more Both my Dad and I go here when we see in town.