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    Casper

    3.2 (16 reviews)
    Open 11:00 am - 7:00 pm
    Updated over 3 months ago

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    Base

    Extremely displeased with Casper's customer service. We purchased the original mattress and adjustable base last Monday on Labor Day, had to remove the bed frame because it wouldn't arrive until Oct.26th (usually in this case companies would give a discount or throw in a free pillow case but it's whatever). We were going to pay the $200 for assembly but the employee ensured us the base was easy to setup and assemble, too bad he forgot to mention the base is super heavy and impossible(esp for those with bad backs which we mentioned was the reason for the purchase in the first place) to move let alone take up stairs. And the electrical wiring does not look as simple as plug in yellow to yellow. Called customer service today to see what we can do and they just gave us a b.s apology for the inconvenience and told us we have to pay the $200 for someone to come move it up the stairs. No discounts, no expedited service just a give us more money apology. Really hope one day I can actually get to review the purchase.

    Cindy H.

    My husband & I spent a couple of hours at the Casper mattress store at UTC. Wilford, assistant manager, took the time to go over each of the beds there in store. The beds are very comfortable & in a price range that makes them very affordable. We had decided to change from a water bed to a more conventional bed a few months ago. My mom & dad had Sleep number beds so we bought a Cal King iLE 360 Smart Bed. After two months of sleeping on it we were very disappointed with the lack of comfort. We started researching hybrid beds. Purple, Wink, and a few others look like they might work. We also looked at the silver chill plush hybrid by Sealy. Being able to try out & lay on the Casper Mattress was a big plus. The store is very cozy & not a big warehouse. You really need to lay down & get the feel of a bed. The UTC store was a perfect place to try out the bed. Sleep number will being picking up our bed in a few weeks, about the time our new Casper bed is delivered. I will come back & review the bed after a few months of sleeping on it.

    The base

    Purchased a Casper mattress and adjustable base We were offered the in home setup but our person said it would be easy to set up since we weren't buying a frame. Got the delivery this morning and the base is abnormally heavy, I have upper back pain which was what led me to this purchase. Really displeased that I now have to wait another week for someone to come out and move it and do the build. Not the best first experience if you ask me.

    The 3 Email i sent that i never got a reply to

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    4 years ago

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    6 years ago

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    3 years ago

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    Ask the Community - Casper

    Review Highlights - Casper

    I cannot that the wonderful Melanie and Wilfred enough (honorable mention to Jake) at the UTC location.

    Mentioned in 2 reviews

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    Mattress Store San Diego - We now offer the high end mattress factory made in USA from MLily great prices !!

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    4.9(518 reviews)
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    UPDATE: my mattress delivered earlier today! forgot to mention i also took up Darren's suggestion…read moreof purchasing a mattress protector that they sell in stores that was also delivered. currently typing up this update as i'm laying very comfy, thank you so much! found my much needed mattress upgrade from here at such an affordable price! lengthy review coming up for those who love one! haha, but to make it short, mattress store san diego is the place to go if you're looking to buy/upgrade your bedroom! after doing some research in terms of pricing of mattresses, i came across this place right here on yelp! i love that it's a local business to support. it's not your ordinary furniture mattress store as it is located in a warehouse, please do not let that stop you from checking this place out!! the selection of mattresses to try and test out that is provided is just as amazing! there were many high quality mattresses/brand names to choose from! the selection of bed frames are also really nice and affordable my family and i were greeted by the owner Darren, super nice and helpful! he gave us a quick rundown of the pricing and what i loved about the experience was that he highly encouraged us to take the time to test out all the mattresses at no rush. i went in blindly, not knowing what type of mattress i wanted, so Darren was able to give my parents and i some knowledge on certain mattresses we were looking at to help me narrow down on what i was looking for! it even got my parents to start shopping around for an upgrade. my family and i spent about roughly an hour and a half trying out all the mattresses to find one that we could see ourselves sleeping on. i was torn between two mattresses but went with the Serta Grandmere when it came to purchasing, everything was communicated efficiently between Darren and I to make sure we were both on the same page! same day and next day delivery are offered, one of the things that also drew me into checking this place out to shop for my mattress! i also got to use the check-in offer for a free bamboo pillow

    The delivery was smooth but the bed wasn't quite what we expected. Thankfully they were kind to…read morequickly make everything as we originally hoped even if we had to pay for the second delivery to make the necessary adjustment!

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    Mattress Store San Diego - We now offer the high end mattress factory made in USA from MLily great prices !!

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    Mattress Makers

    Mattress Makers

    4.9(140 reviews)
    13.3 mi
    $$
    Family-owned & operated
    Offers customized solutions

    I was in the market for an adjustable bed since my brother just had a brain aneurysm, and outlived…read morebeing taken off life support! I needed to be ready and I've gone to four different mattress stores... after countless hours on the Internet and a couple days on my feet doing the footwork of going to stores I literally ran into & walked into MATTRESS MAKERS in La Mesa and was greeted by DANIEL, he was low-key polite, Young Man and felt like an old family, friend. But I really wasn't in the mood to talk, I need facts, numbers and information. I currently own an adjustable bed and have always had one for the last 30 years, so I know what to look for and what I want. Unfortunately I had not really, "loved" anything I had seen in the past two weeks, so my patience was low. All I can say is... Just lie down in one bed to realize this is it! But more than that, you have someone that answers your questions straight out, there is no fluff, he's quite knowledgeable and down to earth. Being an old sales person, I appreciated his demeanor and more than that his willingness to help in such a difficult situation that I found myself in. I want the best for my brother, he's been given a second chance in life... The hospital beds are hell after three months I know for a fact, this will be heaven on earth. Not only did I purchase a queen size adjustable bed, but I decided to purchase a king size for myself... Not that I needed one, but I wanted to get rid of old memories and old baggage, and I wanted to sleep on something that I liked. THE BED is fantastic, it's not good. It's not great. It's out of this world, and yes, I know I'm speaking about a bed. The service is second to none and yes, I mean that The delivery was phenomenal... Seriously, they were considerate, helpful, Took their time and had me ask them questions... They wrapped up my old adjustable bedframe, which was pretty much new. There are beds, one of many of the same makers or you can have a custom bed... MADE JUST FOR YOU. I DESERVE IT, And so do you! P. S. DANIEL. Was so amazing he thought of sending my brother a video of him telling him about what I was doing for him and how he hoped he got better. There are good people out there!

    We specifically chose Mattress Makers because they promote custom firmness options, and we needed a…read moretruly firm mattress for my husband's bad back. their website says "OUR GUARANTEE OF QUALITY We give you a full 10 years to make sure you are loving your mattress. This is made possible because we make our own mattresses. Even if there's nothing wrong with your mattress and you just want to make it more comfortable, not a problem. Mattress is too firm or too soft? No problem at all, we'll adjust it. All that matters is your comfort and how it feels to you." THEY DO NOT FOLLOW THROUGH ON THAT PROMISE! By February, less than a year later, the mattress had become far too soft and unsupportive. Since we were still within the 12 month warranty period, we asked to exchange it for a firmer model. After waiting about a month, the replacement was delivered, but even the delivery team mentioned it appeared to be the same mattress. Unfortunately, it felt no different and did not solve the issue. When we contacted them again in April, still within the warranty period, we were told our option was to buy another mattress for nearly $3,000, with only a small discount offered. Very disappointing experience. If you need a genuinely firm mattress or have back issues, I would be cautious and clarify the warranty and exchange policy before purchasing.

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    Taking a quick snooze on his 10 minute break.

    BoxDrop Furniture & Mattress - Beds galore

    BoxDrop Furniture & Mattress

    4.5(79 reviews)
    7.1 miLinda Vista

    Great and quick service, their prices are lower than any other place I have went to and the quality…read moreof the couches is very good. Gigi was so nice to us and helpful. They told us two hours to deliver the couches and they were there in exactly 2 hours. I highly recommend buying from them.

    The owner is a SCAM. She will lie to you saying things are in stock but they're not. I even let her…read moreknow DAY of I was on my way and still she didn't tell me anything. But either way furniture here is badly made, very cheap. This place doesn't even deserve one star, actually they deserve a negative. Very misleading. I had messaged them on IG for a dresser. The person on there said they have one in stock left. We drove 20 miles just for them to be like oh no we don't have any left we just have the floor model available. The floor model was damaged and the guy was like I can do $20 off. We asked for free delivery and we'll take it. The guy had us ask the manager and she said no. I'm like okay well whoever messaged me on IG said it was available so this was such a waste of time. The guy was like oh she probably meant the floor model was the only one available. Even if that was the case, she didn't state that. She said they have one more IN STOCK. So she was not referring to the floor model. Anyways floor model was damaged and managers attitude was trash. I will be finding another furniture store. This place is overly hyped up for no reason. Bad quality either way. Don't lie and then get caught up in the lie after, it's not going to make us want to buy from you. I even messaged you on IG right BEFORE we started driving saying we'll get there by 1:30pm. You saw the message and say can't wait to see you. YET, you failed to tell me you no longer had it available. You knew I was coming and instead of letting me know the "last one" had been sold, you still allowed me to make my way there for NO REASON. This place is very untrustworthy. Do not come here and waste your time.

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    Casper - mattresses - Updated May 2026

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