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    Mattress Makers

    4.9 (240 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 3 months ago

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    7 months ago

    I'm sorry I don't remember if it was Pablo or Pedro but he took great care of me and my daughter, who needed the new mattress.

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    Page 1 of 6

    Ask the Community - Mattress Makers

    Hi what is Mattress Makers' return policy?

    Hi Kim this is Pablo one of the owners here at Mattress Makers. Thanks for reaching out! We have a 1 year and 10 year comfort guarantee. In our standard double sided… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Mattress Makers

    Pablo was SOOOO patient with me testing out various combinations and adjusting the filling till it was PERFECT!

    Mentioned in 88 reviews

    Read more highlights

    The Mattress Center

    The Mattress Center

    4.4(45 reviews)
    0.0 mi
    $$

    Please read this before you shop here. With the holidays…read moreapproaching, I was in need of a sleeper sofa to accommodate overnight guests. I found a cute suede futon sofa/sleeper in dark gray at The Mattress Center in San Marcos, Ca. A helpful young lady by the name of Angela helped me. She answered all my questions, even allowed me to take pictures of the item. I asked Angela what other colors did it come in. She said light gray and dark gray only. The dark gray was the only one on display. It's the one I took photos of, and it's the one I liked. I checked about 6 other places to compare prices and see if I found anything I liked better. I didn't. Furthermore, I went back and purchased the futon from the Mattress Center in dark gray 11/9/21. It was delivered on 11/10/21. It came in 3 pieces: the two arm rests & the center. While the delivery men were still in my home, I noticed the arm rests were both light gray and the center was dark gray. I immediately called Angela and advised her of the problem. She assured me when the delivery men got back to the store after making their other deliveries (I was the 1st delivery of the day) she would have them check the boxes and pull the dark arm rests and return with them, and she would call me back. She stated they must have taken the box of light gray arm rests in error. I even followed up and emailed her with a video of what was delivered. She never called me back, responded to the email, or had the correct arm rests delivered. On 11/11/21 I called the store at 10:30 am and asked to speak to Angela. I spoke to someone named Juan, he said Angela wasn't there. I explained the situation, and he said he was unaware of it and to call back in the afternoon to speak to the owner/ manager Neil. I called back at 2pm spoke to Juan again, he said Neil still wasn't there but would be there at 4pm and to call back. Furthermore, I called at 430pm and spoke to Juan a 3rd time, and he said Neil wasn't coming in today due to a family emergency. He would be in on Fri 11/12/21. At this point, I know when I'm being given the run around. As of today 11/12/21 no one from The Mattress Center has reached out to me. And I have a two toned futon that I didn't order/purchase. I only accepted the delivery because I was assured the problem would be rectified. And I had no reason to believe it wouldn't be. This is bad customer service at it's finest.

    Came here cause one of the other place we usually get furniture didn't have the item in stock,…read moreactually was discounted. Glad that "The Mattress Center" was close by. Was greeted by Neal who provided outstanding customer service and answered all my questions without the high pressure sales that you get from other places. My overall experience from purchase to delivery and setup was smooth stress free. Definitely if your in the market for furniture check this place out, you won't be disappointed. So to sum it all up. Outstanding Price, service and quality furniture in this case bed/mattress. Thanks

    Photos
    The Mattress Center - New led lights in windows

    New led lights in windows

    The Mattress Center - Looking good

    Looking good

    The Mattress Center - New sign

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    New sign

    Mattress Firm Outlet - Escondido

    Mattress Firm Outlet - Escondido

    4.6(143 reviews)
    5.1 mi
    $$

    This review is severely overdue, but here we are. During the holidays last year, we decided to…read moreupgrade our mattress as our old one was sagging & not as comfortable as it once was. We purchased our new mattress, however after the fact we realized our old one was still under warranty. We decided to submit to be considered for a replacement & were approved but had already purchased the new one. This is where Mariah & her manager (Chris, I believe) came in. They were able to facilitate the replacement even though we did everything the wrong way & purchased the new mattress before using the warranty. I appreciate all of their help - & our "new" mattress is still just as comfortable as day 1!

    Warning - do not buy the adjustable base!…read more The warranty is complete shit. My adjustable base "top of the line model" by Rize has completely stopped vibrating and needs both motors replaced. It also has a loud squeaking sound when the head raises. Mattress Firm sells you a warranty they say is a full warranty. I have found that it's not. Mattress Firm is completely uninvolved and sends you to the manufacturer - Rize Beds and then the true "warranty" is as follows: 1) PARTS ONLY 2) Customer has to pay for shipping of the parts 3) Customer has to PAY for a technician to come out and install The more I deal with Mattress Firm the more disappointed I become. Very misleading and selling a non-quality product. This is the 2nd base I've purchased. I ended up giving away the first because it also stopped working. Piece of junk!

    Photos
    Mattress Firm Outlet - Escondido
    Mattress Firm Outlet - Escondido
    Mattress Firm Outlet - Escondido

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    Mattress Makers - mattresses - Updated May 2026

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