Collins was fantastic to work with and made our entire living room project feel easy and fun. She…read moretook the time to carefully review photos of our space and then pulled everything together into a cohesive design that really fits how we live. We also appreciated how she encouraged us to think outside the box and consider pieces and combinations we normally wouldn't have chosen on our own. Collins has a great eye for style, communicated clearly with us throughout the process, and made sure we felt confident in every decision. We would definitely work with her again and highly recommend her.

Before you buy anything of value from this company, research who is providing the warranty on the…read moreback end. We bought our kitchen table, dining chairs and bar stools from this company and they hoodwinked us into the extended warranty coverage we paid an arm and a leg for all of it but because the furniture was so expensive, we wanted to take extra precaution to protect ourselves under their guidance. The dining table wobbles about 6-8 inches side to side so we of course called the warranty company immediately: Montage Furniture Services and I wish I had looked them up before purchasing, use this link to see what I mean: https://www.yelp.com/biz/montage-furniture-services-grand-rapids-3?uid=UtDciJwyX9dhdTd6KblxjA&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) They told us on the phone call that if we happened to spill nail polish on the table they could entertain our call but because ours is an actual safety issue (we have little kids), there is nothing they can do. They will not entertain even looking into the problem, immediate denial. When tried to get a rep on the phone thinking a human would help. Shelly did not and in fact tried to tell us that we couldn't wait on hold to speak to a supervisor even, it was aganist "the rules". This company that Arhaus has aligned with is a complete scam. Beware when buying anything from this company and what you will have to deal with (and pay for again) on the backend. Extremely disappointing to position yourself as luxury when you get better service and likely product from a more affordable company.

Both the swatch that I received from the designer Tiffany and from the factory are darker than the…read moreactual stools that I have received. I'm kind of disappointed. Now I have to worry about getting the fabric dirty soon.

What a great experience I had with the UTC location! My designer was Mandy who was wonderful in…read moremaking suggestions, answering my many questions and helping me to finalize my purchases. I bought 2 bed frames, 2 mattresses, a mattress topper, 2 nightstands and a sofa!! Room & Board offers a service where they'll come to your home ahead of delivery to make sure that everything will fit. So at the point at which we were ready for the delivery it was a breeze. Tashi and team unpacked and installed in no time! We really love all of our purchases and look forward to adding some new pieces in the future. Thanks to everyone at the UTC store!

From the moment I walked into the RH San Diego | The Gallery at University Town Center, I…read moreunderstood why the brand has the reputation it does. The space itself is absolutely stunning, but what truly set this experience apart was the level of service and attention to detail I received throughout the entire process. I was looking for pieces that felt personal and intentional for my space, and the team went above and beyond to help customize everything to fit exactly what I envisioned. At no point did I feel rushed or pressured. Instead, I felt genuinely taken care of, heard, and appreciated as a client. Luxury is not just beautiful furniture. It is how a brand makes you feel. This location absolutely delivered on that in every way. Looking forward to coming back again soon.

RH is higher end home furnishings store, that only wants your money. Once you buy their products,RH…read morehas terrible customer service.

I spend many hours sitting at my desk working on my computer. I need a comfortable, highly…read moreadjustable, highly supportive ergonomic chair, and I want the chair to last. When the pneumatic height adjustment finally gave out on my last chair (after 15 years!), I gave serious thought to investing in Herman Miller's Aeron chair. When the chair went on sale, I went into DWR to sit in the chair, see how it felt and play with the adjustments. The saleswoman who helped me seemed nice enough at the start and was able to answer many of my questions. Then, I told her I have an Eames desk and would like to roll the chair over to one so I could see if the chair could be adjusted high enough to allow me to comfortably work with my keyboard on the desk's surface. The woman had no idea what desk I was talking about, and when I tried to describe it to her, she told me I don't have an Eames desk and took me over to a different desk and said that's the desk I have. Uh, no it isn't. We went back and forth on this until I convinced her to look up my desk on her computer. When she found it, she said they don't have it in the store and offered no apology for her rudeness. We then focused on the chair, she took me through the different adjustments, it was everything I wanted and needed, we proceeded with the sale, she walked me through the next steps, and that was that. Overall, this chair has been a great investment. It's everything I needed and wanted, and I was very happy to get it on sale for 20% off. I was also very happy to walk out of the store and leave that saleswoman behind.

My positive experience is specifically with Fabricio who was kind and patient. I've been in the…read morestore just to browse a few times, and it was honestly a mixed experience more similar with other reviewers' sentiments. But Fabricio is experienced and authentic. I know the selection on the floor may not always be exactly what you need, but Fabricio is willing to pull up different options on his laptop and have you take a peek even making a suggestion or two without being pushy. I think depending on your personal style this store is a hit or miss. The pieces are on the higher price point catered toward clients more concerned about longevity in lasting pieces.

I have upgraded my rating to 4 stars because the company is working to resolve our issues…read more My prior review is as follows: We bought two very expensive Natuzzi Italia swivel arm chairs and they were delivered this week after a three month wait. The sales person was helpful and friendly, but the quality of the delivered products was poor. One of the chairs had its base installed upside down (felt on the top instead of the bottom). This appeared to be intentional, because the side that was supposed to be on the top was severely scratched. The delivery people took the chair to be "fixed" but so far we have no idea how or how well they will to do this. My confidence in this company is very low at the moment. Additionally, the fabric on the chairs is poorly upholstered. There are lots of unsightly wrinkles, and the seams are a bit uneven. For a high end brand that charges top dollar, these levels of quality and service are completely unacceptable. If the company makes things right for us, I will amend this review.

What an incredible shopping experience I had! About a month ago, I injured my back and made the…read moredecision a new sofa with reclining features would be a good solution. I went to Natuzzi in UTC and was immediately greeted and taken care of by Marcos Camberos. After explaining what I was looking for and why, Marcos had me try several sofas that offered the features I wanted. After three hours, I selected two sofas that fit my needs but wasn't sure how they would fit in my space. Marcos came to my home, measured and after many hours and a second trip to my home, he was able to create a configuration with the modular pieces that would fit beautifully and provide me every feature I wanted. His professionalism, knowledge and determination to find a solution was well beyond anything I could have expected. He demonstrated a positive, fun shopping experience and was able to patiently answer every question I asked. With his guidance, I selected a gorgeous fabric that worked with my other furnishings and the order was placed. I can't wait to receive my sofa and have Marcos over to try it with me. Thank you Marcos for taking such great care of me. My back and I will be eternally grateful! And you are now a friend forever! Arlene

I walked around with ease without someone following me which was nice. Finally an associate ask…read morewhether they could assist me with anything. She was polite, kind and answered a few questions. The value of CB2 is not your average furniture but it it great quality. Still need to make a decision which couch I am going to purchase.

Terrible experience -- DO NOT TRUST VERBAL PROMISES…read more We were undecided about the dining chair color during the Black Friday sale and took swatches home. After reviewing our table and a photo, sales associate Becca told us to buy the white chairs and call the store the next day after 2:00 PM (when she'd be on shift) to switch to the brown ones if we changed our minds. We called; she never returned our call and the white chairs were delivered to the store. The in-store label showed no price difference between the two colors and Becca never mentioned any extra cost. Now store manager Karen says she's "gathering information," calls it a "misunderstanding," and acted like she had to pick sides to see who was telling the truth -- extremely unprofessional. Her communication was poor and dismissive; repeatedly her "solution" was, "Do you want to cancel the order for the white ones?" Cancelling the order was presented as the only fix, which is unacceptable. No wonder the employee behaved this way when management's attitude is like this. There is no "middle" here -- we followed the associate's instructions and were penalized for the store's internal mismanagement. Complete lack of accountability -- avoid this store.

Very profesional and great service. Came even before the…read moredue date I'm very happy with my purchase and with the company

The customer service was terrific! John went the extra mile to help me locate all the furniture…read morepieces I needed. They were even having a special sale which helped with the price.

I've come into this store a few times looking at furniture for a project in my home. I've been…read morelucky in sitting with someone explaining me and showing me different fabrics. Once our room is set up, I'll order the 2 chaises I want. I also want to commend the salesperson who found my husband's brand new Apple Store purchase sitting on the sofa while he was waiting for me. We walked around and were sitting down at Season 52 when I noticed he didn't have his bag!! He went over and the salesperson saw he had left it and gave it back to him. He truly appreciated that!! We both did!

This place sucks 5 months to get bar stools lol you people are a joke how are you even in business…read more And who in the hell is running this terrible place Why would anyone run a retail local where it takes a 1/2 year to get a product NEVER give your money to this place!

Our first visit to the store was a great experience--Amy was incredibly knowledgeable and helpful…read more Finalizing the paperwork was streamlined and simple, and the delivery was right on time. We did encounter an issue with one cover, but Amy's response was immediate, and she resolved the problem without any further hassle. We happened to be in the area later on and stopped by to redeem a credit. Amy was working again and, as before, provided exceptional customer service. The entire staff, under the leadership of Manager Hussein, is friendly, welcoming, outgoing, and very knowledgeable about their products. Truly a fantastic team!

I was welcomed into the showroom with smiles and great customer service.i already have the Lovesac…read moresactional set and I was interested in the 6 Speaker Sactional Stealth Bundle, and Amy gave me a lasting experience with the system. She pointed out about the Labor Day sale coming up and said that she would reach out later. Thanks, Amy, for reaching out and taking your time and patience to help me with this purchase. You are a Rockstar!

If you are into kitchen appliances, tools, and gadgets like I am, Crate & Barrel is the place for…read moreyou. They have everything from toasters to measuring cups. They carry mostly high-quality brands, but they're a bit pricey. This location at UTC is HUGE and spacious. You can spend hours in there looking for stuff. Their staff is friendlier than most places, which can be good or bad (if you just want to browse). Overall, I usually go here if I want to get something for the kitchen that I can not find at other kitchen stores.

Joseph bond at crate and barrel utc is the best person I've ever worked with. He's so helpful when…read moreit comes to design , placement , product, everything ! I can't even describe how much he made designing the living room an enjoyable and easy experience. He know's what's he's talking about more than anyone I have came across and I never been so happy and confident to buy furniture. Thank you a million times Joseph !