I've worked with Hector at Archibalds a couple of times now, and every experience has been nothing…read moreshort of excellent. He's consistently professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. Whether it was my first purchase or this most recent one, Hector made the process smooth, transparent, and even enjoyable. He takes the time to understand what you're looking for, answers every question patiently, and always works hard to get you the best deal possible. If you're looking for someone at Archibalds you can truly trust and feel confident returning to, I highly recommend Hector. He's the kind of salesman who makes you want to come back again and again.

I went in looking for a truck, Eddie was very knowledgeable about the Tacoma I ended up buying…read more From test drive to keys in my hand it was fast a comfortable experience. Better than I was expecting.

Overall a bad taste! Found a great car that met our needs and everyone was really helpful while we…read morewere buying!! After that you are on your own! Car had some very minor damage to the rear tailgate spoiler. Manager was helpful in arranging the repair and ordered the part for us which we paid for upfront. The part was wrong and the body shop did an ok job dressing up the damage (without asking our permission), we had to pay for unauthorized repair work done by the body shop and we were left with the wrong part and told to sort it out yourself! We took it back to Chevy (McCurley) but they have a $100 restocking fee which we were charged. When I brought it up with the Manager at Alvarez all I got was abuse and the phone slammed down! (Interesting that someone else was having a similar response when we were looking at their cars!) Overall, if you want customer service go to McCurley, if you just want to buy a car from the lot and hope all is OK then Alvarez will work like any other backstreet car dealer. When McCurley heard how Alvarez treated us, they personally refunded us with the $100 out of their own pocket as good will (that's customer service!). I've bought 3 of my last 4 cars from McCurley (Mercedes/Mercedes/Honda) and I know who I will be buying from next time!!

Friendly and knowledgeable sales staff are very helpful. The cars they have are beautiful and…read moreservice is great. Looking forward to buying my next car here '

Jose was great to work with! He really listened to what I was looking for and helped me find the…read moreperfect car without any pressure. The whole experience was smooth and easy, and I left feeling really good about my purchase. Highly recommend asking for Jose if you're shopping for a new car!

Unimpressed with my experience purchasing a vehicle here. When I purchased the vehicle, I was told…read moreby Francis that a complete inspection was done on the vehicle, however, when I asked to see this report, Francis claimed it didn't exist. Come to find out, the headlights weren't operational, and upon purchasing and replacing the headlights and fuses, we then discovered the entire relay needed replaced, which I also had to purchase and replace, again, 4 days after PURCHASING the car. I called the dealer, as when I asked about the inspection they said, and I quote, "Call us if there is anything wrong with the vehicle, we wouldn't want to put you in a vehicle with problems.", so I did just that. After speaking to a salesman, getting the voicemail for service, they then took down my name and said that a manager would reach out. It's been just under 24 hours, and I haven't heard a peep. Besides the shitty customer service, upon closer inspection of the vehicle after removing what felt like an inch thick layer of grease they used to clean the plastic parts of the vehicle, we discovered that the detailers not only scratched the vehicle in multiple places while polishing, but actually BURNED the paint. Had this not been the exact vehicle I was looking for with the right features and mileage, I would have never trusted this dealer, and looking back, I regret allowing them to earn my business.

Larry was amazing. So helpful getting my daughter into the car she really wanted. Everyone there…read morewas super friendly.

I've visited Leskovar Mitsubishi three times in the past few days, test driving three different…read morevehicles -- and every single one had obvious mechanical issues that made them questionable to sell. Despite that, the salespeople kept pushing me to "just buy it anyway and we'll fix it later." I was upfront about the exact monthly payment I was comfortable with, yet they kept trying to pressure me into deals that were nearly $200 more per month than what I said I could afford. To make matters worse, they offered me a pathetic lowball trade-in value for a car I had purchased from them less than six months ago -- a car I've since spent over $3,000 on to fix the horrible paint job their own detailers botched in the first place. This dealership epitomizes everything people hate about the car-buying experience: dishonesty, high pressure, and zero accountability. I will never buy from Leskovar Mitsubishi again, and I'd strongly advise anyone else to stay far away

As someone who bought a car from them, I felt completely disrespected by how I was treated…read more It took JR, the salesman, an entire week to get back to me with information for the service department. When I finally got an appointment scheduled, they had the wrong model of my truck on file. After waiting another 1-2 weeks for the appointment, I brought my truck in--only to be asked twice if I was there for (1) an oil change or (2) an engine light issue. Neither was correct. I was then sent to a different service advisor who didn't have any information about my truck at all. Why? Because when I originally made the appointment, no one even asked what I was bringing the vehicle in for--they just gave me a date and time and hung up. I have messages and call records if anyone wants proof. Communication throughout the entire process was terrible. I dropped my truck off at 7:40 AM and didn't receive a single update. The service link they provide showed no progress all day. I finally had to call at 3:13 PM, only to be told Justin was working on my truck but had another appointment he was focused on. When I asked if that meant my truck was done, I was told no--it simply wasn't being worked on. They said they would call me back, but I never heard from them. I had to call again at 4:22 PM because there were still no updates online and no communication from their team. That's when I was finally told what the issue was and that a part needed to be ordered, which would take about 14 days. I was also told I couldn't get a rental because the truck was "drivable"--even though it shakes worse than turbulence on a plane. To make matters worse, both Justin and the supervisor told me, "You've been driving it like that, so you might as well keep driving it like that." That response was completely unacceptable. There was also conflicting information about the part. One employee told me it would be overnight shipped, while the manager later seemed unaware of that and clarified it would take 2-3 days. Since when does "overnight" mean anything other than 24 hours? Overall, the lack of communication, organization, and basic professionalism was shocking. I was repeatedly called the wrong name, and they even got my truck's model and year wrong. On top of everything, I felt like I was treated differently and poorly as a woman. Very disappointing experience If the owner of this establishment would like to reach out I would be glade to have a chat with him.

As a (now former) long time customer of Lithia Tri-Cities, I can no longer recommend them. If…read moreyou're paying cash or actually want to be valued as a customer, absolutely do not recommend them. The salesman let us know they are now a "volume" dealership & they don't need us to buy from them because someone else will. Also, finance will ask you where you got the money from to pay for it & suggest you finance through them instead so they can get a kick back. We have never had such a negative experience at Lithia before.

bought f150 2019 been great. Pulled 6000# travel trailer to Yuma Az. every year and no problems…read more will look there first when l need a new one.

Family owned small business. I bought a Dodge Challenger here. Ken was helpful, no pressure,…read morerepresented the car fairly. I drove 5 hours to see the car and it was better than the advertisement! it was a fair price and Ken made the whole looking/driving/buying process smooth and enjoyable. I would drive five hours again to John's auto Mart if I ever needed another car. worth it.

They sold me a car with a dead battery, dry rotted tires, spent alternator, defective door locks…read more The sales man could not be more condescending. I got screwed as a single female with no experience at this dealership. And I had cancer! These guys are the WORST!

Shout out to Fabian (sales) and Susana (financing). I was wanting to purchase my new car from…read moreout-of-state, and two hours out of town. I cannot tell you how smooth my transaction was, between communicating about my want for my car, and then it picking up today!!! Any questions I had were answered extremely quickly, any photos or videos I wanted, Fabian always responded graciously (even though I'm sure he was busy). And to Susana, you are a Queen!!! In and out within one hour. I'll be back.

Eli and Brie were great to work with. They helped us get a leased car that we could afford.read more

Well transparency for one thing, honesty for another. I recently visited to look and buy a Honda…read moreCivic hybrid, I had two trade ins that I had extensive research and trade in values on, with confirmed value from the dealership they were purchased from. Someone who was supposedly the "expert" on my specific brand of car came out took a look drove both and went inside. After two hours dealing with the salesman (very new, but I must say very pleasant ) I asked so what is my trade in values?? He didn't have them so he went to the sales managers desk, for quite a while, they both came back with very low ball numbers. Mind you I had already checked KBB trade in values, which the manager said he used, and both offers were so low it was insulting. He was actually 1500 below the lowest value on both vehicles! His answer, well that's what KBB says, no it didn't. Not sure what transpired after the expert went inside because he had no input. We decided against the purchase. We won't be back. On another note the used car manager came out to look at my trades and was very excited about the convertible, not today my husband said.

ought a car and traded another with Tri Cities Toyota in early June. I worked with Drew Cargill. I…read moream not local to the Tri Cities, and was therefore forced to conduct the business over the phone before purchasing. I was and am still extremely impressed with the professionalism of this dealership. Drew worked with me from the beginning to make a fair offer on my trade and sell the new vehicle at a fair purchase price. He knew that I was driving several hours to meet and arranged to have all the paperwork ready at my arrival. There were no tricks, gimmicks, or surprises. They kept their word and honored all the agreements. Even the finance manager was understanding of my situation and made the process even easier. I have bought many cars over the years and recognize this is a top-notch operation. I will certainly return for my next purchase.

Shelby was very nice, friendly and reassuring. She was professional explaining what they could do…read moreto find out why our Highlander may have battery issues. At this time the issue could not be found, but she suggested we take pictures of error message on dash if it reoccurred. Also, asked about the design issue with the rear hatch. Owners cannot open rear hatch if battery is dead. She followed up with my question and explained that was true. I feel the design should be reconsidered, it unsafe when you have to unload cargo and crawl into rear compartment to jump vehicle . When I left, I felt heard and reassured after talking to Shelby.

GOING ON 10 YEARS and over 130,000 miles with our Nissan Altima we purchased at USA with zero…read moreproblems!!! The prices were competitive and the service was casual, yet professional. I do remember noticing that they didn't carry very many cars under 8k but I talked to the owner and he said its simply because he likes to bring in cars that will be dependable for his customers. Great guy! Had the pleasure of hanging with him at church for many years. I'd say don't go cheap on your next car purchase and pull into USA! You'll be glad you went with quality.

My experience with these guys was purchasing used monitors that they listed on Facebook…read moremarketplace. When asked to see if they worked they showed me the homescreen which was a blue background. After buying cords to connect to my laptop I discovered there is a blue line going down the screen. Very shady business. If they are willing to be unethical to earn $20 per monitor there's no telling what shady things they would do to make thousands of dollars to sell a car.