Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

Johnny's Automotive did a wonderful job and giving me an estimate for repairing my brakes and was…read moremore than willing to share information about other mechanical issues I had on my RV. I chose not to go with Johnny's for the brakes due to the cost.

I literally cannot say enough good things about this place! I was driving up to Spokane from CA and…read morehad my Dodge die in Boardman, OR so AAA came out and towed the truck to Lithia Dodge in Kennewick (the worst experience EVER). Lithia looked at my truck, quoted me $3,000 then refused to communicate with me and basically ignored me while essentially holding my truck hostage for three weeks. I finally got fed up with them and called 360 Automotive to explain my situation. Mind you, I live in Spokane so I'm trying to figure out this remotely. I spoke with Robert around noon and he said he would have my truck towed from Lithia to his shop and take a look at it to let me know what needed to be done. I was expecting to hear from him in a couple of days but I got a call before EOD letting me know my truck was at their shop and they had already looked at it and had a diagnosis for me! Robert followed that up with a text link to pictures and video they had taken as well as an extremely thorough assessment. I was blown away. They also gave me two options of what they could fix and prices for both, and BOTH were less expensive than Lithia. My father was paying for the repairs so they reached out to him as well for authorization. Living in Spokane and not knowing anyone here to drive me back to Kennewick to pick up my truck I had to leave it there for about a month (sorry Robert!). Throughout this process they were nothing but extremely patient, professional, communicated clearly, were very honest and trustworthy as well as kind to me. Not to mention my truck is running like a dream! Even though I live a couple of hours away I'm pretty sure this will be my mechanic shop forever. Thank you Robert and team for everything - you guys are LITERALLY the best!!

I came in because my check engine light was on. I wanted them to check the reason for the light,…read morewhich is a quick 5 minute deal that I've gotten done for free at multiple other mechanics, including in tri-cities in the past. I was expecting to just pay for the mechanic work they'd do on it after. I learned it's good to confirm prices with mechanics beforehand because not all are transparent about their prices. I was not told at any point during the process from the time I called to make the appointment & thru the entire appointment that they were doing more of an extensive diagnostic check of multiple pages they printed out for me that was $250. I was not told about the fee until after they were done with my car. I told them I was not expecting this because I didn't ask for it & they didn't show any care or seem apologetic about it. Poor customer service & unethical business practices. I've been here multiple times, but will not be coming back. A $250 charge is a lot of money to not inform your customer of until after the fact. While the more extensive check was good, I did not need it nor did I ask for it. I would've gone somewhere else if I had known about the hefty charge.

My wife and I have been here a couple times. Last time I came I brought a Honda CRV... 70k miles…read morethey said I needed the transmission flushed. Welp 2 months later the CRT blows. Fast forward 6 months... to I have a 2019 terrain now need new rear brakes it was a no brainer. I take it in they then said my front rotors were warped and my steering wheel was shaking... they charged me $1517 for 4 brake pads and rotors. Didn't list OEM parts or anything. This place is a gouge worse than dealership prices. Stay far away. They straight up robbed me. I'll be reporting them to the attorney general and BBB.

Had my car TOWED in, was told they couldn't figure out what was wrong. Refilled the AC and was…read morecharged $900+ for nothing but the AC being filled as any work/result. Drove the car two days for it to break down again. Once again had it towed here. Yet again was told they did nothing but drive it around but it was ready to pick up. They wanted to charge us $30+ for the gas THEY put in to drive it around after already charging $900 for no solution. They had the car 4 DAYS! Was basically told they would keep our car from us until the $30 was paid. Overall feel robbed, issue is still not resolved, paid for towing multiple times to this place, only picked them because they had good reviews and out of all the mechanics we have been to this is by far the worst as far as any effort and just charging you for no work to be done. Please take your car to someone else who cares about their customers and actually fixing the problem. Super disappointed/pissed.

Went with no oil leak, left with a major oil leak and didn't own up to it. Only to find out at our…read morenext oil change somewhere else the o-ring was lost. Felt taken advantage of as a woman who trusted their judgement.

I'd caused myself a problem that needed fixing, and the Charlie fixed it and I was on my way! I…read moretried to pay and he refused, we had a laugh about it too. My husband had a weird problem with a door they fixed, too, had to make a part to make it work. Impressive! I will most certainly be back next time my car needs something. Competent, professional, honest and an established business in Kennewick. Highly, highly recommend.

My experience was horrible with these new owners ,the old owners were honest and wasnt trying to…read moremake a fast buck ... I was loyal to this company, but when he showed me the car in the air I believed him until we took it home and found out the caliber had seized up .. Almost got me for a lot of money !!!

total scam. We called these guys "being transmission specialists " with a specific problem that we…read morewere already aware of, our transmission computer. This problem had already been diagnosed by a technician that wasn't comfortable doing the work so we took it to aamco. Aamco said, it wasn't actually the transmission, that the problem was that we needed a new battery & alternator, that those two things would fix the problems we were having. $1,300 later with a new battery and alternator-guess what! the problems were still there. we brought it back to Aamco where they then diagnosed it with the original problem we knew it had. they wanted 5k plus to fix it and didn't offer to reimburse us the $1,300 spent just a week prior. Totally unprofessional and unacceptable.

Mendez is above and beyond my truck broke down at a light and I had to push it into a parking lot…read more I found him on yelp my truck back to my but a good affordable so he took it back to his place and fixed it and had it back on the road in no time I will keep him as my mechanic for all of my cars I recommend him to anyone in the cities area. He also helped me know other things wrong with the so much Mr Mendez.

I haven't use his service yet but will within the next month or so. He was information and willing…read moreto share alternative way to fix my brakes to save money and keep me safely on the road. His price was less the half of my other quotes

Outstanding service! Very happy with the work. He took the time to make sure everything was done…read moreproperly. I had a lift kit installed and all new brakes and rotors replaced. He pays close attention to detail and makes sure things are done properly. Priced very well. I highly recommend using him.

We got a flat tire as we were passing through Kennewick in the early evening from the coast to…read moreSpokane. No tire repair places were open and it was looking pretty grim. It took us a couple of hours to finally locate Keith (we were frantically searching the web and making calls) but once we did he quickly came to where we were located and we were on the road in less than an hour. He repaired our tire so we were able to make the rest of the trip home and charged us less than half of another business that asked for our driver's license and credit card number over the phone before they'd even come. We got home late but we got home that night thanks to Keith.

Top notch service. This is the only place I will go to, for repair and maintenance…read moreof my vehicle.

Thanks to Nate, Tom, and the crew my Volkswagen dune buggy is on the road again. Before they got…read moreahold of it the only way to make it move was with a tow truck. They do great work, are very friendly and are a pleasure to work with.

I was in a big time bind. My Cadillac was miss firing. I just changed the spark plug wires, and…read moredistributor and rotor. Somehow I made a mistake on my firing order, and timing. I called around, and David fit me in, and fixed my errors. In my mind this an awesome, clean, and well managed business. If you need tires, mechanical work this going to be my go to from now on.

From the owner: Hire Kennewick, WA's premier local auto repair shop When…read moreyour vehicle needs repairs, you don't want to take it to a dealership where you'll be overcharged. Take your ride to 509 Automotive Services of Kennewick, WA. We offer affordable repair services, and we do everything by the book. After we fix your vehicle, you'll want to make us your go-to local auto repair shop. Call us today to schedule a repair.

Glen at Perfection tire was awesome! Im a 6 hour drive from home when my Subaru shut down and would…read morenot start! I asked friends in the area who they take their vehicles to and Perfection Tire was the only place they said they trust, so that's where I had my car towed to.... on a Friday afternoon. They worked on my car on Saturday until their closing time. The problem was not something normal. Jeremy, the tech working on my car, took the time on Sunday (his day off!) to do research about what could be wrong! By noon on monday I had a call that my car was fixed! Thank you Glen and Jeremy at Perfection Tire, for getting me back on the road, and not charging me an arm and a leg to do it!

We consider this store part of our neighborhood.. essential and always helpful... The best place…read morearound to get your tires checked.