Went with no oil leak, left with a major oil leak and didn't own up to it. Only to find out at our next oil change somewhere else the o-ring was lost. Felt taken advantage of as a woman who trusted their judgement. read more

I'd caused myself a problem that needed fixing, and the Charlie fixed it and I was on my way! I tried to pay and he refused, we had a laugh about it too. My husband had a weird problem with a door they fixed, too, had to make a part to make it work. Impressive! I will most certainly be back next time my car needs something. Competent, professional, honest and an established business in Kennewick. Highly, highly recommend. read more

Great experience. I don't live in the area and had an issue related to work that had been done by Hi-Land Garage several months prior. I sent an email and my situation was resolved so quickly and smoothly. They stand behind their work and were supportive and helpful in a time of stress, even from hundreds of miles away. read more

What a great honest shop which is hard to find these days. Our Jeep broke down while we were vacationing in Washington. These guys diagnosed and expedited the repair so we could get back to our camp. We were leaving the next day to continue on with our vacation. Our plans were not disrupted thanks to their kindness. They even offered to drop us off at camp. Wish we could find some mechanics like this close to home! read more

I was traveling when I heard this noise in my vehicle. I had Charlie take a "listensee" at short notice w/o charge (he even brought out an automotive diagnostic stethoscope). He told me it was nothing that was likely to break down before I was done with my traveling. Many a shifty-shafty mechanic would've taken advantage of my situation. This was a major relief as I had to be somewhere at a certain time. No wonder why this business has been around in Kennewick (in its original old Timey building too) since 1950! I recommend this place if you need work done on your car, regardless of whether you are local, or traveling. Give Charlie a raise! read more

Charlie, Monica and their team are pretty awesome. We have a lemon of a car, and they really tried to help us with it. I appreciate their no nonsense approach, and if they make a mistake they own it and will not charge you for it. They're very reasonable and fair with their pricing as well. The only thing is that they're so popular, they may not get to your vehicle right away. read more

Honest, reliable, trustworthy service and great people! I've been taking both my vehicles here for 4 years. Upfront communication with fair costs that saved me $$$ 1st visit when I was quoted $850 higher at another shop. Won't take my car anywhere else. Killin it when they offered me a ride instead of waiting. 5 Stars! read more

Got my bronco back from an oil change, a repair to the window washer nozzle, wiper blades and a door card repair for being loose. Once I got the truck back the check engine light was on and it wouldnt idle. I opened the hood and an electrical connector and vacume line were disconnected. Once I plugged them back in it was fine. the shop foreman lost it when I sent a bad review to their shop. Dont know whats going on there anymore i was, was a customer of 30 years with hi land garage, now they do stuff like this. Dont know what happened. read more

Great reliable trustworthy auto mechanic to take your vehicles to. Definitely recommend.

Monica (receptionist) and Charlie (mechanic) were amazing. This is one place that lives up to the hype you read online. The mechanic was extremely knowledgeable, friendly and honest. The staff here genuinely cares about their customers and goes out of their way to make sure that they do quality work. Super grateful for the help they provided! read more

Great experience every time I've been there. Quality work , pricing was fare and great communication. I would definitely go back to these guys for work. read more

Charlie is good people. I'm always impressed with the honesty, professionalism, and knowledge he displays in all my interactions with him. This garage does the right work for the right price. You won't have to worry about the issues you ask them to fix because they do it right the first time. If you call to get a status you might speak to Monica. She is a pleasure to talk to because she is knowledgeable and professional. I bring my two teens' cars to this shop for routine maintenance. We always drive away worry free knowing we are in good hands. I wouldn't take their cars anywhere else. read more

Me and my husband were looking for a good mechanic but had no clue where to go it's hard to trust people with your car especially a car from the 80's so we decided to take it to Hi-Land Garage in Kennewick Washington because I saw all the good reviews well I'll never go by reviews ever again who ever worked on our 80's crown Victoria did a horrible job they were suppose to fix our locks and we are still having trouble with them, then the main reason we went was to get our heater fixed they gave back the car without even making sure it worked so we had to go back then once we picked up the car my husband pop open the hood because they did an oil change and he noticed one of his caps were left on top of his engine. I'm just confused as to why this business has such good reviews if we had so many problems. I do not recommend this place at all. read more

Hi-Land Garage - Lid left on engine. What were they thinking? - Auto Repair Near Me - Kennewick, Washington

I won't take my out of warranty cars anywhere else. They always give you the straight scoop and will never, ever over charge you. Best work in the Tri, no discussion needed. read more

My partner was a heavy diesel mechanic when they were in the Army, and then worked on the civilian side as a heavy diesel mechanic for a few more years before becoming disabled. I'd heard horror stories about mechanics from them. So when our old beater was having serious issues (wouldn't accelerate, was overheating quickly, dumping fluid -- not pretty) I was really anxious about trying to handle it by myself. Thankfully my anxiety was misplaced. From the beginning I was treated like a human instead of a "stupid woman who we can milk money out of because she doesn't know any better." They were communicative and very nice the whole time. When the next day my car started dumping fluid again I took it back in and they got it on its wheels again. Just a hose that wasn't tightened down all the way. On another occasion it was overheating again, I was afraid it was the same problem -- nope. I pulled it up, didn't even need an appointment, just no coolant. I was embarrassed but they were again very kind. I will never, ever, take my car anywhere else. read more

Always have excellent service with Hi-Land garage! When we took our (near dead) Ford to be looked at; Charlie was very up front and honest about the condition of chasing repairs after repairs. Highly recommend - truly an honest business with a true heart to serve their customers fairly. read more

My car suffered damage to the undercarriage outside of Spokane on a Philadelphia to Portland trip to visit family. I stopped because I wanted to make sure the car was safe to continue. The owner came out of his office, crawled part way under the car, bent a piece of a thin sheet metal pan up, and told me he saw no damage that would keep me from getting to my final destination. read more

The staff and service at this car repair place is phenomenal. I can say that I trust and depend on the wonderful service they give to me and my automobiles. I would highly recommend their service. read more

This place used to be my go-to. I've taken all my cars there for everything I needed on them I couldn't do myself. I've never spoken with the lady who just called me to provide me an estimate. I told them what exactly was wrong and what I needed. She tried to give me the run around like I didn't know anything about my car. When I corrected her, she got super rude and quoted me a ridiculous price for popping out some rivets and putting in new ones ($200). I even told her I had all the parts, just didn't have the tool to put the new rivets in. It didn't even cost that much for them to install a new water pump in my old car, which takes 10x longer. Well done, new front desk lady. You just lost your company a very dedicated customer who used to refer you guys to all her friends for their car troubles. Update: Kurt (my bad it this spelling is off) gave me a call to apologize for the way I was treated. While I did take my car in to get it fixed at another shop, I do appreciate the gesture. It's likely I will return to the location to get work done in the future, because these guys actually know what they're doing. I just wish the front desk lady would listen to customers, and I hope this feedback helps fix that. read more

I have three vehicles that they have serviced several times and each time they have been responsive courteous and helpful. Great local business that I highly recommend. read more

I can't Thanks the staff at Hi-land Garage enough! I was driving thru town last week. My Children and I were in a minor accident. My car was running with damage to the front end. We were in the middle of our trip from Northern Washington to the Bay Area. I called Hi-Land garage to see if they could fit me in to just check over my vehicle and make sure it was safe to finish my trip. They told me to come right over and saw me right away. They checked everything, zip tied my bumper to make sure nothing got in the way while driving and got me back on the road. I can't Thank them enough for making my accident a little better by being so kind and understanding. My boys will forever remember their kindness by helping their mom and getting us back on the road. They showed my kids and I true kindness, honesty and care! Thank-you Hi-Land Garage! read more

It's great to find a shop where they understand that not every vehicle is brand-new and some of us just want to keep our current vehicles running their very best. They won't bully customers into spending a small fortune on extra expenses nor have I ever felt too intimidated to ask questions. I also appreciate the fact that they'll tell you "what needs to be done now" and "what should be done soon" so customers can budget accordingly. - A happy customer of several years read more

I have been using HiLand Garage for years. I have two aging cars (made in the 90's, 170k mi and 230k mi respectively). My work is near there and it is nice to either get a ride or just walk to work. These are good guys. The owner, Carl, is a known staple of the community since forever. People really know him. I can call him up, tell him what my car is doing, and he is cool with giving a little advice to I can try to fix it myself. There were a couple of repairs that, although partially my fault, should not have been done or could have been done cheaper with a little knowledge on both our parts. Who knew ignition wires were the same thing as spark plug wires? I recently had spark plug wires put on not too long ago, so it didn't need to be done. Another time he let me know (honestly, by the way) that he needed to get to a "soft plug" in the engine and that he wasn't sure if he was going to be able to get there easily or start cutting metal. Well, he started cutting metal and it ran me an extra $300 beyond the normal repair. A phone call clarifying this would have been nice...but again, I take some responsibility because I could have said, "don't do anything until I have a full understanding of the price." Those two complaints aside, I have had MANY, MANY repairs done by them (timing belt, valve cover gaskets, replaced oil pan, etc.) and they just do a good job at an honest price. Good people. I highly recommend them. read more

If you are looking for a garage you can trust, look no further. These guys are great at what they do while also being fair and honest. That's the winning combo in this business. Thanks for everything! read more

I took my car to another tire place in Pasco and they quoted me over $750. I decided to try Hi-land garage from a recommendation from a friend. I took the car there and they fixed my car for $87.00!!! and they waived the inspection fee , a discount of $50bucks! They said it was because I was a new customer! WOW!! They have really nice phone manners and they are pleasant to deal with. VERY HONEST and stand by their work. Man, I would never go anywhere else after being their customer!! read more

I've had several good experiences with this garage. I had work done three times in the past with no issues and fair pricing. Most recently, I took my car in because the transmission wouldn't go into gear. Their diagnosis was that it needed a new transmission. I opted to scrap the car because the transmission cost more than the car is worth. The could have charged me $50 for the labor to diagnose the problem, but after a face-to-face talk with me, they decided to waive the charge. They seem like honest people and I wouldn't hesitate to come back. read more

So turns out they saved me from about $2k worth of repairs, a far cry from the condition the car lot claimed it was in. Thanks Kurt! read more

They will shoot straight with you. I was recommended to go here and now I know why. The administrative assistant lady (Shannon I believe) has delightful customer service. They are fast and have decent prices. read more

Seems so trivial to just say Thank you, but THANK YOU! I'm a widow new to the area, driving a 10 yr old car that needed repairs. With the help of my son through Yelp I was lucky enough to find this awesome garage! Friendly, honest, thorough and fair Prices, I just can't say enough! I have found my garage!! You guys Rock!!! read more

I went in for an inspection of the suspension on my wife's 2006 Nissan Sentra. Charlie came out and took a look. When he found out that it was the rear struts were bad, he told me another local company could replace the struts for cheaper than Hi-Land and referred me to them. This is what they are about--taking care of the customer. It's rare that you find a mechanic you can trust, and I would trust Hi-Land and Charlie 100% to fix my car and not overcharge me for it. Cannot recommend them high enough. read more

There is not another place that I would take my car to! They are honest and trustworthy and I know that I will never get a run around or pay more than what is ethically right. My family has been going there since the 70's and now my kids will continue this tradition as that is where we send them AND out of town family members that need a quick answer! read more

It is always great when you find a good mechanic that help save you money, only fix what is necessary, and it's fast. I read some good reviews on Highland garage, and they were correct, I highly recommend! read more

My car needed a whole AC system replacement and was quoted for $2,400 at another shop. Charlie at HiLand was able to do the same job with the same warranties as their competitor for $600 less! What I really appreciated since the first phone call was that he took the time to explain everything and was patient with my questions. He did good work and finished the job in a reasonable amount of time. I found the shop that I will always take my car to when it is in need of Charlie's work. read more

These guys are great, I felt very safe every step of the way. Then, they didn't charge me when my car wouldn't act up is the shop, but suggested that I replace the distributor on my own since they thought it may be the problem, but weren't sure. Sure enough they were right! Class act the whole way, would definitely go here again. read more

Hi-Land Garage is our go-to place for repair of our families vehicles. We have always received excellent service and never been disappointed. Fast, professional, knowledgeable and honest service is what you can expect at Hi-Land. It's refreshing that such a repair facility still exists and I highly recommend you give them a try for any of your vehicle maintenance or repair needs. read more

You won't find a better shop for troubleshooting a problem..5 star

Honest, very friendly, reliable and great price as your neighborhood auto shop.... They will work with you and they will give a honest professional opinion about your auto care! read more

I am sitting here in awe of how awesome Hi-Land Garage is and how close they are to my home!! Rewind a year and a half ago, the Subaru Dealership told me I needed to get my head gaskets changed because I had a leak - and they quoted me at $1500+. I never took my car back to the dealership out of fear because I didn't have the money and I didn't understand why all of a sudden my 2010 car needed such a fix. Fast forward to recent, my tax return came in and I had the money to get my car fixed. I called Kurt of Hi-Land Garage and he said, "Why don't you bring it in and we'll take a quick look at it, we'll let you know what we would do if it was our car." I brought it in on Friday morning for them to have a quick glance of what needed to be done. Within minutes they said that the gaskets were not much to worry about and they offered to keep an eye on it with every oil change. I said that a friend told me that at 105K+ plus miles I should probably get my timing belt done and they were able to schedule me as soon as Monday, from that Friday. Super quick!! For the timing belt/water pump kit, oil change, air filter and cabin air filter they quoted me on Friday at a price and I go to pay today (Monday) and the price was on point!! No changes, no surprises. All is well!! I can't wait to tell everyone about Hi-Land Garage; their honesty, their caring demeanor and how dependable they are. This is the one place in the Tri-Cities that I have not felt nervous going into a car place being a single mom. God bless Hi-Land Garage and their employees!! read more

The BEST and most honest place for vehicle repair. You just can't find anything better. I tried other shops in the past but for the last 15 years they are the MEN !! read more

Hi-Land Garage rocks! They do their best to find out what's wrong with your vehicle, do a great service at decent cost, offer tips, and have a friendly, personal approach to business. I'd recommend this place for auto issues anytime. I've learned more about cars and they are happy to teach. Been around for 60 years and counting and they do it right. read more