Simmonson's has been exemplary with customer service, technical expertise, and in general going the…read moreextra mile. We have a variety of vehicles, of which they are quite capable of working on each of them. They are especially talented at servicing European vehicles. HIGHLY Recommended.

When they say you get what you pay for. Well that's Simmonson Auto. I had wiring issues with my 06…read moreJetta and they fixed fast. Their communication is on point I appreciate them updating me as they were doing the work. They didn't beat around the bush, didn't try to upsell me on unnecessary products or work. Honest work from honest people. I will definitely go there again for any issues. Thank you Sam for making it easy and being attentive to me as a customer.

These guy are the best Had a problem with the hood of my…read more cr-v Honda even though they had a lot of work, they still made time to fix the hood on my CRV In no time 100% recommend thanks guys

all BS aside they are right on as to quality and cos they have been around aVERY LONG TIME FOR THIS…read moreREASON. TALK TO MR. GOODNIGHT he is a straight shooter to the point....

Moving to the Tri-Cities somewhat recently, one of my biggest concerns in finding new services was…read morelocating an auto repair shop as competent/ethical/communicative/fair value as my Seattle fave. After trying a neighbor's recommended mechanic and not loving it, I gave West Richland Auto Repair (WRAR) a try based on its Yelp reviews. The five-star reviews are well-deserved. I initially took my car to WRAR for an oil change and check-up. I was impressed by the team's friendliness and efficiency and the waiting area's cleanliness. They texted me a full status report of the condition of my car, prioritizing items needing repair by color and with estimated pricing. We agreed on what to do that day and what to save for another time. My car was ready for pick up around the time they'd originally estimated. Given the great communication with WRAR and the reasonable pricing, I chose to have them complete a major repair. They did a great job, finished within the parameters they'd originally set despite the record-breaking heat and followed up a week later to see how everything was working. West Richland Auto Repair is now my go-to for all things car. Questions about where I should take my car for a windshield repair? I called them for a recommendation. Same with a trailer hitch installation. Super helpful!

Had great experiences in the past! They used to communicate well and were quick to get you in…read more They've done such a great job in the past too. Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.

This is a great shop, if mechanics were free and I had to pick between Master Tech and Meyers, I…read morewould choose Master Tech. Also Master Tech does not charge $200 an hour shop rate like Meyers does. Master Tech helped me identify issues with my Delica and provide a plan of action to move forward with repairs that work for me.

Decent work fixed my oil leak but have your car checked in a few other spots before coming here…read more They wanted to replace fans that are fine and run well. Already hard enough trusting dealers and now it's smalls shops. Also paper work stated that I need radiator replaced. But he called and said to replace fans.

Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

Unfortunately I had my 2018, 540I BMW that needed disk brakes and rotors replaced due to some…read morevibrations at speeds over 70 mph. After the work was done I still had the issue of vibration again. I took it and had another repair shop and discovered that the parts used at Jonny's were not OEM parts and they failed . Now I'm having them replaced again using ORM parts. Not good!

My Mom broke down as soon as she arrived for a visit. It was 6:00 on a Friday night. I picked her…read moreup and drove to the Toyota dealership to find out out if they might have time to work on it the next day. The service department was closed and the man we spoke with couldn't guarantee they'd have time so he recommended Mad Mechanics. We didn't want to have it towed until we knew it could be worked on. We called Mad as soon as they opened the next morning. I talked to Farmer, who was a wonderful help. He checked with Jay to make sure they could work on it and we had it towed to the shop. They got the car in, diagnosed the problem, located the parts, fixed it and had my Mom back on the road by 4:00! I can't say enough good things about this shop! I'll be taking my car here from now on! Thanks Jay, Farmer and anyone else that helped fix my Mom's car!

Called back-to-back days looking for a quote. Both employees said they would email me one. No…read moreresponse or email back. Great business tactic.

This guy has 5 star reviews for a reason. He is THE BEST MECHANIC in Washington. We were on a…read more1000 mile road trip and had a wheel bearing go out in our Yukon Denali on a weekend. We rented a van to continue our trip, and on faith, left our suv in his parking lot. First thing Monday morning he called me, had already contacted our warranty company, approved the repair, had the parts and said it would be done in a few hours. The next day when we came back through town he stayed late to meet us and get us back on the road. Everything was reasonably priced, and real honest work. I wish there was a mechanic like this where we lived. We were really in a bind and he took care of everything. He deserves your business 100%. Nice work.

They are honest and amazing! They have done my brakes, rotors, and pretty much everything else! My…read morecar unfortunately isn't cheap to work on due to being a BMW... but I know they are honest and won't have me pay for something I don't need! They are so much better than the bmw dealer. My car had to be towed yesterday ( broke down in coffee stand drive thru) and Aaron got us the tow truck right away. I would never use anyone else!

This Family-owned business is incredible. We found ourselves stranded in this town with a blown-up…read moreDifferential and had to make arrangements to get it repaid. Two different tow truck drivers recommended All City as the place to get it fixed. I found a new Differential and had it shipped there and even though there were challenges to make it work, All City came up with the solution. The speed sensors were in a different location, but All City modified them to work. Fantastic company and great communication throughout the repair. We highly recommend them.

All City probably does good work. I took my 2017 Chevy 2500 HD (gas) in when the transmission…read morestarted slipping in lower gears. The reason I am not rating higher is value. They promptly evaluated the transmission and charged around $250 (refundable if I did the work there) for the diagnostic. Their recommendation was a rebuilt transmission. No problem. I shopped around and had it done for $1500 less than the All Cities quote. I didn't do an online aftermarket purchase. The business I went to installed a Chevrolet certified reman transmission with a 3 year warranty (same as All City) that was direct from Chevy.