Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

Johnny's Automotive did a wonderful job and giving me an estimate for repairing my brakes and was…read moremore than willing to share information about other mechanical issues I had on my RV. I chose not to go with Johnny's for the brakes due to the cost.

We have been going to Cronks for more than 3 decades. Always great service, fair prices, to the…read morepoint. If a repair ir maintenance is unnecessary they always tell you. We have always been happy with our experiences there.

These guys are GREAT! Don't over sell, straight shooters. Do the job right at a fair price. I love…read moremy new Mechanics!

$40.00 to patch a tire is ridiculously expensive. Beware, stay away they are thievesread more

Oh my goodness, where do I start?! This was hands down THE best experience I've had at ANY auto…read morerepair shop. Wes was attentive, caring, honest and saved me time and money whenever he could, in whatever way he could, no matter how busy he was. I was visiting out of town from Bend Oregon when the AC in my car completely busted. It was a huge repair (compressor) and everyone I called was booked solid. I literally called and texted about 10 people to find out how I could get this situation handled so I wouldn't have to drive 4 hours in the blaring summer sun with no AC in my car. And no one could get me in. Except Wes Ducat at Steve Tire & Auto Repair. Wes moved his entire schedule around in order to get my car in and out on time, so I could get home safely without having to spend an arm and a leg on the repair. He graciously called and texted me whenever there was an update on my car and he worked his butt off to make sure I was taken care of. I have no clue how to repay his kindness except to write this review and say that, Wes, your karma is clear for the next hundred years, bud!! Thank you, thank you, thank you. I am so grateful for you and for all the work you put in to make sure I was taken care of. You're the best.

I literally cannot say enough good things about this place! I was driving up to Spokane from CA and…read morehad my Dodge die in Boardman, OR so AAA came out and towed the truck to Lithia Dodge in Kennewick (the worst experience EVER). Lithia looked at my truck, quoted me $3,000 then refused to communicate with me and basically ignored me while essentially holding my truck hostage for three weeks. I finally got fed up with them and called 360 Automotive to explain my situation. Mind you, I live in Spokane so I'm trying to figure out this remotely. I spoke with Robert around noon and he said he would have my truck towed from Lithia to his shop and take a look at it to let me know what needed to be done. I was expecting to hear from him in a couple of days but I got a call before EOD letting me know my truck was at their shop and they had already looked at it and had a diagnosis for me! Robert followed that up with a text link to pictures and video they had taken as well as an extremely thorough assessment. I was blown away. They also gave me two options of what they could fix and prices for both, and BOTH were less expensive than Lithia. My father was paying for the repairs so they reached out to him as well for authorization. Living in Spokane and not knowing anyone here to drive me back to Kennewick to pick up my truck I had to leave it there for about a month (sorry Robert!). Throughout this process they were nothing but extremely patient, professional, communicated clearly, were very honest and trustworthy as well as kind to me. Not to mention my truck is running like a dream! Even though I live a couple of hours away I'm pretty sure this will be my mechanic shop forever. Thank you Robert and team for everything - you guys are LITERALLY the best!!

I came in because my check engine light was on. I wanted them to check the reason for the light,…read morewhich is a quick 5 minute deal that I've gotten done for free at multiple other mechanics, including in tri-cities in the past. I was expecting to just pay for the mechanic work they'd do on it after. I learned it's good to confirm prices with mechanics beforehand because not all are transparent about their prices. I was not told at any point during the process from the time I called to make the appointment & thru the entire appointment that they were doing more of an extensive diagnostic check of multiple pages they printed out for me that was $250. I was not told about the fee until after they were done with my car. I told them I was not expecting this because I didn't ask for it & they didn't show any care or seem apologetic about it. Poor customer service & unethical business practices. I've been here multiple times, but will not be coming back. A $250 charge is a lot of money to not inform your customer of until after the fact. While the more extensive check was good, I did not need it nor did I ask for it. I would've gone somewhere else if I had known about the hefty charge.

Honest repair suggestions and diagnostics. Good customer service. Fair prices. Thorough in their…read moreservices and repairs.

I this company is probably is not worth going to. I wasted 5…read moredays waiting for an appointment to get a quot. the quote was incomplet. go to Les Schwab

My wife and I have been here a couple times. Last time I came I brought a Honda CRV... 70k miles…read morethey said I needed the transmission flushed. Welp 2 months later the CRT blows. Fast forward 6 months... to I have a 2019 terrain now need new rear brakes it was a no brainer. I take it in they then said my front rotors were warped and my steering wheel was shaking... they charged me $1517 for 4 brake pads and rotors. Didn't list OEM parts or anything. This place is a gouge worse than dealership prices. Stay far away. They straight up robbed me. I'll be reporting them to the attorney general and BBB.

Had my car TOWED in, was told they couldn't figure out what was wrong. Refilled the AC and was…read morecharged $900+ for nothing but the AC being filled as any work/result. Drove the car two days for it to break down again. Once again had it towed here. Yet again was told they did nothing but drive it around but it was ready to pick up. They wanted to charge us $30+ for the gas THEY put in to drive it around after already charging $900 for no solution. They had the car 4 DAYS! Was basically told they would keep our car from us until the $30 was paid. Overall feel robbed, issue is still not resolved, paid for towing multiple times to this place, only picked them because they had good reviews and out of all the mechanics we have been to this is by far the worst as far as any effort and just charging you for no work to be done. Please take your car to someone else who cares about their customers and actually fixing the problem. Super disappointed/pissed.

Went with no oil leak, left with a major oil leak and didn't own up to it. Only to find out at our…read morenext oil change somewhere else the o-ring was lost. Felt taken advantage of as a woman who trusted their judgement.

I'd caused myself a problem that needed fixing, and the Charlie fixed it and I was on my way! I…read moretried to pay and he refused, we had a laugh about it too. My husband had a weird problem with a door they fixed, too, had to make a part to make it work. Impressive! I will most certainly be back next time my car needs something. Competent, professional, honest and an established business in Kennewick. Highly, highly recommend.

Brian,the owner, saved the day! We were on the way home to Seattle from a long drive that started…read morein Houston, TX. We had some engine lights come on and he provided a complimentary scan and a quick fix to clear the codes. No doubt saved us some major money and helped get us on our way home!

We took our 2000 Suzuki Vitara to Motoring Services to diagnose and correct several electrical…read moreissues we've been having with our vehicle. They did an outstanding job in troubleshooting the problems, and then correcting them. They even identified that an additional mechanical issue that needed attention, and that it was covered under warranty from some past service work nearly 3 years ago. I'd highly recommend Motoring Services for any of your vehicle needs.

Quoted me $7,000 for a USED engine for a 2003 Ford Ranger. While that is high, the most appalling…read morething was that the manager was pressuring me to sell my vehicle to him for $150 when he gave me the quote over the phone. When I went in to reclaim my vehicle, the first thing the manager asked me was whether or not I had decided to sell my truck to him. The quote given to me was not itemized in any way and they charged me over $190 for pulling one spark plug for diagnostics. DO NOT GET SCAMMED BY THIS SHOP.

I dropped my truck off Thursday at 12:30 PM and was told that if it wasn't looked at that day, it…read morewould be inspected the following morning and I would receive a call with an update. I did not receive any communication until Saturday at 9:45 AM, when I was informed that the inspection had been completed. During that call, the acting manager explained that the truck had actually been finished at 3:00 PM on Friday, but no one contacted me before closing. This lack of communication was extremely disappointing and unprofessional. Additionally, when I dropped off the vehicle on Thursday, I overheard the manager openly belittling an employee in front of customers regarding how something was written down. Addressing performance issues publicly in front of customers reflects poorly on the business and creates an uncomfortable environment. Overall, I am very unhappy with the level of professionalism and communication I experienced.

I called and asked if I could schedule my vehicle for service. I expected that there would be a…read morewait since what I was looking for was to have my snow tires installed and a few other non tire related items taken care of. To my surprise they were able to schedule me for two days later, as I had requested. I became ill and called to inform them that I was unable to keep that appointment and they were very understanding and helped me to reschedule for the following Friday. It was the day after Thanksgiving so I was surprised that they were open. They had my vehicle service completed, which included running to the Ford dealership for parts, by the end of the day. Everything was perfect and reasonably priced. Thank you Commercial Tire for a job well done.