Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

Johnny's Automotive did a wonderful job and giving me an estimate for repairing my brakes and was…read moremore than willing to share information about other mechanical issues I had on my RV. I chose not to go with Johnny's for the brakes due to the cost.

Friendly helpful service when I took my car in for a transmission diagnosis and although I changed…read moremy mind about having it done because I couldn't afford the work needed, they were gracious and seemed honest. I would go back if I need work in the future.

All City probably does good work. I took my 2017 Chevy 2500 HD (gas) in when the transmission…read morestarted slipping in lower gears. The reason I am not rating higher is value. They promptly evaluated the transmission and charged around $250 (refundable if I did the work there) for the diagnostic. Their recommendation was a rebuilt transmission. No problem. I shopped around and had it done for $1500 less than the All Cities quote. I didn't do an online aftermarket purchase. The business I went to installed a Chevrolet certified reman transmission with a 3 year warranty (same as All City) that was direct from Chevy.

Apparently if you have s bad part these guys want to rebuild the whole transmission,.yet I get the…read morewarranty and if there was a continuous problem they have to fix it. I've been here before for a clutch grinding gears, they got their money and I still. Had the problem even after taking it to them 3 more times. So a part or couple parts went immediately to could be over $4,000 for a rebuild. Not exactly the best solution. Torque converter clutch sensor is what they found. I had a p0741 solenoid code. IM PRETTY SURE I CAN FIND SOMEONE TO FIX THE ACTUAL PROBLEM NOT JUMP TO REBUILD MY ENGINE RIGHT OUT THE GATE. MY CAR IS RUNNING FINE.

Couldn't have picked a better place! From the initial phone call, to tow, to quote and completion…read more They showed concern for my issues. They were on point with pricing and turn around time. I highly recommend. 10 stars!!!

I literally cannot say enough good things about this place! I was driving up to Spokane from CA and…read morehad my Dodge die in Boardman, OR so AAA came out and towed the truck to Lithia Dodge in Kennewick (the worst experience EVER). Lithia looked at my truck, quoted me $3,000 then refused to communicate with me and basically ignored me while essentially holding my truck hostage for three weeks. I finally got fed up with them and called 360 Automotive to explain my situation. Mind you, I live in Spokane so I'm trying to figure out this remotely. I spoke with Robert around noon and he said he would have my truck towed from Lithia to his shop and take a look at it to let me know what needed to be done. I was expecting to hear from him in a couple of days but I got a call before EOD letting me know my truck was at their shop and they had already looked at it and had a diagnosis for me! Robert followed that up with a text link to pictures and video they had taken as well as an extremely thorough assessment. I was blown away. They also gave me two options of what they could fix and prices for both, and BOTH were less expensive than Lithia. My father was paying for the repairs so they reached out to him as well for authorization. Living in Spokane and not knowing anyone here to drive me back to Kennewick to pick up my truck I had to leave it there for about a month (sorry Robert!). Throughout this process they were nothing but extremely patient, professional, communicated clearly, were very honest and trustworthy as well as kind to me. Not to mention my truck is running like a dream! Even though I live a couple of hours away I'm pretty sure this will be my mechanic shop forever. Thank you Robert and team for everything - you guys are LITERALLY the best!!

I came in because my check engine light was on. I wanted them to check the reason for the light,…read morewhich is a quick 5 minute deal that I've gotten done for free at multiple other mechanics, including in tri-cities in the past. I was expecting to just pay for the mechanic work they'd do on it after. I learned it's good to confirm prices with mechanics beforehand because not all are transparent about their prices. I was not told at any point during the process from the time I called to make the appointment & thru the entire appointment that they were doing more of an extensive diagnostic check of multiple pages they printed out for me that was $250. I was not told about the fee until after they were done with my car. I told them I was not expecting this because I didn't ask for it & they didn't show any care or seem apologetic about it. Poor customer service & unethical business practices. I've been here multiple times, but will not be coming back. A $250 charge is a lot of money to not inform your customer of until after the fact. While the more extensive check was good, I did not need it nor did I ask for it. I would've gone somewhere else if I had known about the hefty charge.

My experience was horrible with these new owners ,the old owners were honest and wasnt trying to…read moremake a fast buck ... I was loyal to this company, but when he showed me the car in the air I believed him until we took it home and found out the caliber had seized up .. Almost got me for a lot of money !!!

total scam. We called these guys "being transmission specialists " with a specific problem that we…read morewere already aware of, our transmission computer. This problem had already been diagnosed by a technician that wasn't comfortable doing the work so we took it to aamco. Aamco said, it wasn't actually the transmission, that the problem was that we needed a new battery & alternator, that those two things would fix the problems we were having. $1,300 later with a new battery and alternator-guess what! the problems were still there. we brought it back to Aamco where they then diagnosed it with the original problem we knew it had. they wanted 5k plus to fix it and didn't offer to reimburse us the $1,300 spent just a week prior. Totally unprofessional and unacceptable.

Went with no oil leak, left with a major oil leak and didn't own up to it. Only to find out at our…read morenext oil change somewhere else the o-ring was lost. Felt taken advantage of as a woman who trusted their judgement.

I'd caused myself a problem that needed fixing, and the Charlie fixed it and I was on my way! I…read moretried to pay and he refused, we had a laugh about it too. My husband had a weird problem with a door they fixed, too, had to make a part to make it work. Impressive! I will most certainly be back next time my car needs something. Competent, professional, honest and an established business in Kennewick. Highly, highly recommend.

I went to State Transmissions to rebuild my transmission.... the biggest mistake I had ever made in…read moremy life! It took a couple of weeks for me to get my car back from when I first took it to State Transmissions. I was moving to Seattle and was waiting for my car to be fixed. Then the transmission blew.... it was supposed to have been rebuilt with new parts and be just like new! No..... not the case. I called State Transmissions to tell them the problem and the fight began. They wanted to take no responsibility, luckily my dad does know about cars and they towed it back in to fix it again..... This went on a couple of times before I finally went to AAMCO for a second opinion. They took a look at my car and found nothing but problems. They saved everything and showed us the parts that State Transmission had used. They were old parts that had been cut or shaved to fit back into my car. They had been telling us they were putting in new parts and I was sure paying for new parts! My car never ended up running the same again, it broke down so I finally had to get rid of it. I basically had to junk it. When I tried to get my money back all the owner did was lie lie lie!!!!! I turned him in to the better business bureau and he lied to them!!!! This car I had never ever had problems until the owner of State Transmissions worked on it. I have heard this from many other people, that they have had the same dealings with him. I just wish I would have heard it sooner! So please do not waste your money or time....... or chance of ruining your car!!!!!

The experience with Mad Mechanics was the best experience with a shop I have had. They were very…read morecommunicative during the duration of the repair and the price was very fair. I will recommend this shop to everyone!

Highly recommend Mad Mechanics. They replaced the soft top on my Jeep and the staff were friendly,…read moreresponsive and knowledgeable. The turn around was quick and overall service was 5 out of 5 stars. I'm new to the area and will highly recommend and keep coming back for professional auto service.

My wife and I have been here a couple times. Last time I came I brought a Honda CRV... 70k miles…read morethey said I needed the transmission flushed. Welp 2 months later the CRT blows. Fast forward 6 months... to I have a 2019 terrain now need new rear brakes it was a no brainer. I take it in they then said my front rotors were warped and my steering wheel was shaking... they charged me $1517 for 4 brake pads and rotors. Didn't list OEM parts or anything. This place is a gouge worse than dealership prices. Stay far away. They straight up robbed me. I'll be reporting them to the attorney general and BBB.

Had my car TOWED in, was told they couldn't figure out what was wrong. Refilled the AC and was…read morecharged $900+ for nothing but the AC being filled as any work/result. Drove the car two days for it to break down again. Once again had it towed here. Yet again was told they did nothing but drive it around but it was ready to pick up. They wanted to charge us $30+ for the gas THEY put in to drive it around after already charging $900 for no solution. They had the car 4 DAYS! Was basically told they would keep our car from us until the $30 was paid. Overall feel robbed, issue is still not resolved, paid for towing multiple times to this place, only picked them because they had good reviews and out of all the mechanics we have been to this is by far the worst as far as any effort and just charging you for no work to be done. Please take your car to someone else who cares about their customers and actually fixing the problem. Super disappointed/pissed.

Mendez is above and beyond my truck broke down at a light and I had to push it into a parking lot…read more I found him on yelp my truck back to my but a good affordable so he took it back to his place and fixed it and had it back on the road in no time I will keep him as my mechanic for all of my cars I recommend him to anyone in the cities area. He also helped me know other things wrong with the so much Mr Mendez.

I haven't use his service yet but will within the next month or so. He was information and willing…read moreto share alternative way to fix my brakes to save money and keep me safely on the road. His price was less the half of my other quotes