Unfortunately I had my 2018, 540I BMW that needed disk brakes and rotors replaced due to some…read morevibrations at speeds over 70 mph. After the work was done I still had the issue of vibration again. I took it and had another repair shop and discovered that the parts used at Jonny's were not OEM parts and they failed . Now I'm having them replaced again using ORM parts. Not good!

Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

After getting a ridiculous quote from the dealership, I asked around for a mechanic that was…read moretrustworthy. 3 out of 3 recommended Cronk. They were professional and shared multiple alternatives based upon how much I wanted to spend and how long I would be keeping the vehicle. They gave a fair quote, that did not change a $. Quick and for the car back in the exact time committed. Will use them exclusively going forward.

Ryan is very honest and forthright and wants to the best by his clients. Efficient and friendly…read moreservice.

Moving to the Tri-Cities somewhat recently, one of my biggest concerns in finding new services was…read morelocating an auto repair shop as competent/ethical/communicative/fair value as my Seattle fave. After trying a neighbor's recommended mechanic and not loving it, I gave West Richland Auto Repair (WRAR) a try based on its Yelp reviews. The five-star reviews are well-deserved. I initially took my car to WRAR for an oil change and check-up. I was impressed by the team's friendliness and efficiency and the waiting area's cleanliness. They texted me a full status report of the condition of my car, prioritizing items needing repair by color and with estimated pricing. We agreed on what to do that day and what to save for another time. My car was ready for pick up around the time they'd originally estimated. Given the great communication with WRAR and the reasonable pricing, I chose to have them complete a major repair. They did a great job, finished within the parameters they'd originally set despite the record-breaking heat and followed up a week later to see how everything was working. West Richland Auto Repair is now my go-to for all things car. Questions about where I should take my car for a windshield repair? I called them for a recommendation. Same with a trailer hitch installation. Super helpful!

Had great experiences in the past! They used to communicate well and were quick to get you in…read more They've done such a great job in the past too. Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.

Awesome car repair super customer service glad I have a place to take my car went to 360 in…read moreRichland

They did exactly what it needed in the time they promised. They were very helpful and informative.read more

Mendez is above and beyond my truck broke down at a light and I had to push it into a parking lot…read more I found him on yelp my truck back to my but a good affordable so he took it back to his place and fixed it and had it back on the road in no time I will keep him as my mechanic for all of my cars I recommend him to anyone in the cities area. He also helped me know other things wrong with the so much Mr Mendez.

I haven't use his service yet but will within the next month or so. He was information and willing…read moreto share alternative way to fix my brakes to save money and keep me safely on the road. His price was less the half of my other quotes

Decent work fixed my oil leak but have your car checked in a few other spots before coming here…read more They wanted to replace fans that are fine and run well. Already hard enough trusting dealers and now it's smalls shops. Also paper work stated that I need radiator replaced. But he called and said to replace fans.

The wanted to charge me $3000 to replace a bad power steering rack. I took my car to another…read moremechanic, and they found that the problem was just a leaky gasket, which only cost $300 to fix, and the power steering rack was fine.

Honestly we find few mechanics as straightforward and honest. He is easy to talk with & takes the…read moretime to explain the issues to my husband and I. The price is fair & reasonable. Glad to see them here in Hermiston!

Cody is amazing, friendly and personable. He is helping us diagnose a vehicle we just bought from a…read morelocal dealer. He is honest which I respect. Highly recommend.

Amazing prices and gave me updates throughout the extreme issue i had with my engine. No where else…read morewould take my car in due to the complex nature but al did and got it done in 2 weeks. Will be going to him again for any future major or minor problems and cannot recommend him and his wife more!!

Great customer service provided by Al's Automobile service repair. Recommended for all your service…read moreneeds. Specializes all European automobile brands whether in need to fully tune out the performance of your car. Don't hesitate to give Al's automobile repair a call... (323) 557-8201

Friendly and fast service! I reached out to this shop about getting my A/C recharged and to look…read morefor a possible coolant leak. After setting up a time to bring my car by, I showed up and he clearly explained the process and his pricing so there wouldn't be any surprises as to what I could expect. The guy was very honest and charged my AC right up to be ice cold again. He checked all of my tubes, lines, and parts than could relate to any coolant leaks and found nothing but said to bring it back if I have any issues. Overall, I had my car returned to me in just half a day and felt like the price he charged me was fair. He gave me an honest assessment of my compressor (likely one main reason behind my A/C issue at the age my car is at) and I feel great about coming back here if I ever need anything else.

I came in from Seattle during new years to see family, but while doing some local shopping the next…read moreday my car was making some uh-oh noises. I called and the owner was really helpful. I thought I was going to have to stay an extra day but he managed to replace all 4 of my break pads that day. He was very good at describing the problem and what caused it. Since the tires were off he rotated and pumped them up for free. It was also less expensive than I thought it was going to be. Overall a very good experience, if I have any car troubles in walla walla I am definitely coming back.