Friendly and knowledgeable sales staff are very helpful. The cars they have are beautiful and service is great. Looking forward to buying my next car here ' read more

Came in with my wife to look at a dodge ram they had in stock and victor was a straight forward guy, honest and very professional Any question I had he answered confidently and I was happy with the purchase I made on the truck read more

No stars. One is too many!! They sell lemons and when you try to get ahold of them after you purchase a car and it breaks down after two months of driving, they ignore your calls and say oh well. Car I purchased from them still in the shop after 9 months. The car had a leak in the back hatch and is costing us $13k to repair all electrical and mold removal to make drivable. DO NOT RECOMMEND! read more

I give it one star just because I can't give them 0. Do not come to this place. If you're looking for a car, there's plenty of dealerships you can go to here in tri-cities, but this should not be one of them. Their customer service is awful. Yeah, they might speak Spanish, that's helpful. But what is not helpful is trying to find a car, and being treated badly by the employees. To not mention how overpriced their cars are with such high mileage. So not worth the visit here. I hope this helps someone. read more

I accompanied my son to buy a 2008 caliber from alvarez. The salesman told him $500 down, but the paperwork said $1000. He said to ignore it, it was what the finance company needed to see. He knew we were in a hurry, so he slipped an agrrement to pay another $500 in and told my son it was for the bumper to bumper warranty (we'll get to that). So we sped through paperwork, my son paid $500 down with a credit card and we left with the car, a bumoer to bumper warranty and a plan to have a mechanic call him in a day or 2 to schedule a timr to go to him and charge the a/c. Going through the papwrwork the next night, i noticed there is no warranty in it. We go back to the dealership and Chris (our salesman), grabs some pamphlets and tries convincing my son that those are all he needs to prove he has the bumper to bumper warranty. I have purchased enough vehicles to know better, so we called to talk to his boss. Sergio spoke with my son after some investigation and told him he was taking $500 off his car (which he had to sign a new agreement for), he needed to drop his car off for the mechanic, and he not only didn't get a bumper to bumper, he had to pay $1600 for a powertrain. This should have been on the guy that lied from the start. The guy that was supposedly going to be fired for this entire incident. (That was a lie....he's still working there) We drooped his car off and got a loaner (2016 kia). We had the loaner for 1 week. Then they call mu son at work at 4:30 and tell him to pick his car up by 5 p.m. at the Richland location. So I raced to the location where they didn't even look in the direction of the loaner. I could have given them something else. This guy didn't care at all. Upon start up, I noticed a funny rubbing noise and it took forever for the ac to get cold. After my son made his 1st payment, someone from Alvarez called him and started the 1 month stretch of harrassment for another $500 down. My son doesn't have this agreement in his paperwork...for whatever reason. Seems odd to me that it's not there. Texting, calling, holding his plates hostage. He drove from the 7th to the 21st on expired temps because they refused to give him the plates untill he paid $500 more down. He just made this payment after them giving him a copy of what we were told was for his warranty when he signed. This was a good lesson as to WHY you ALWAYS read before signing, and check a company out before doing business with them. NOW....I have looked and I find more complaints than not about this place. You better believe that our family is steering people clear of this place... every chance we get!!!! read more

THIS PLACE IS VERY DISHONEST, They gave us hell when we bought our car. 3 weeks after we bought a 12 thousand dollar car from them, the car broke down and left me stranded in the middle of a very busy intersection with my kids inside. They came and towed the car and said they would take a look at it, it took them 3 weeks for them to get back with us and tell us that the engine had given up. I was furious, how can an engine give up after 3 weeks of buying a twelve thousand dollar car! Do they not inspect their cars before they sell them? They called me to the office and said that they would give us a brand new engine and that they were going to invest 4,000 dollars on it because they felt so bad this had happened so soon after we bought the car. We left happy believing this guys would take care of us, it took them over a month to fix the car and by then we were doing a payment on a car we didn't even have! Finally we got the car back and the engine was not new, it was a used engine with 124 thousand miles on it, more miles than the old engine supposedly had. On top of that, when we got the car, the air conditioner would mildly work, and we told them to fix that too, but they never did. To this day I still have to take the car to have the air conditioner fix because they sold us a car with a broken air conditioner, The weather was cool when bought the car, but now is really hot and I have to open all the windows to not suffocate of heat in there. If you are looking for a good experience buying your car, I would not recommend you going there, their customer service is Awful as well. Especially from Alvarez himself. One of the worst experiences in my life. I could go back to ask them to fix the air conditioner again, but they treated us so bad, it turns my stomach just to think about. I was disgusted with their level of dushonesty, don't recommend them at all. read more

Don't go here, Simple wanted to test drive a car. And they wanted me to apply for the car first. Honestly a 7g car and you want me to run a hard check. Without ensuring I check if it's a car I want? What the hell? Anyways hope you have a better experience read more

Applied for financing about a month ago, was told I was being passed off to some finance person, called back three times, left # to call back, again, and now after a month, not one call back or follow up. Typical fly by the night dealership. read more

They sold me a car drove a the car 111 miles before clutch burnt out asked if they could do anything they sent there mechanic and he said no promises and I would still have to pay out of pocket read more

Paperwork is not handled professionally and in a timely matter. I've heard too many horror stories about this place.

Overall a bad taste! Found a great car that met our needs and everyone was really helpful while we were buying!! After that you are on your own! Car had some very minor damage to the rear tailgate spoiler. Manager was helpful in arranging the repair and ordered the part for us which we paid for upfront. The part was wrong and the body shop did an ok job dressing up the damage (without asking our permission), we had to pay for unauthorized repair work done by the body shop and we were left with the wrong part and told to sort it out yourself! We took it back to Chevy (McCurley) but they have a $100 restocking fee which we were charged. When I brought it up with the Manager at Alvarez all I got was abuse and the phone slammed down! (Interesting that someone else was having a similar response when we were looking at their cars!) Overall, if you want customer service go to McCurley, if you just want to buy a car from the lot and hope all is OK then Alvarez will work like any other backstreet car dealer. When McCurley heard how Alvarez treated us, they personally refunded us with the $100 out of their own pocket as good will (that's customer service!). I've bought 3 of my last 4 cars from McCurley (Mercedes/Mercedes/Honda) and I know who I will be buying from next time!! read more

First of all that radio advertisement is absolutely ridiculous, sounds like one of those late night "sexual toll free hotline" commercials. When I first heard that come across the radio all I could think was this has to be a joke of a place, this is the only way they can "try" and bait someone to their place? I'd rather spend my $$$$$ elsewhere. read more

Thank you Joel for helping me find an ideal car!! I was very confused in the car I needed and he was able to find the vehicle that was best for me. I love Alvarez auto sales. Highly recommend to get your first car here!! The staff here is amazing! read more

Found a few good cars online at this place pricing was good. I decide to go in and they are all sold already atleast what I was told. So I keep looking around and I find another car I like and decide to go for it. I aks for a price drop, and they come back and tell me that the price on the car is already a price drop that it's the lowest they'll go. I knew it was bs but I decided the car was still worth that amount, since I did research on it before. So I do all the paperwork the worker that helped me was nice and helpful lady that no longer works there. There was a promo that if u bought car at original proce ud get a 50" inch tv free we asked about it and apperantly the car didnt qualify because it was already a price drop which was also bs so i wanst gonna leave empty handed knowing they were bs me so i told them i wanted my car windows tinted then or the tv ir no deal and a battery inspection since someone had left light on car on and it died.They agreed to battery inspection and tinted windows. So I get the car they tell me they'll call me when tabs are there and that ill have to go in and sign some papers and that they'll call me when to take it in for window tint. I get the call to go sign papers and I go in and they say I got approved with bank and to sign papers so I sign and that's settled. The way the dealer does it is they pre approve you and then they sent in applications for loan to all the banks they work with hoping to get one of them to approve you, that is why u receive many hard inquiries on your credit. Once they get a yes from one of the banks they have you go in and sign papers or if you don't qualify then they will not give you a loan and you will have to return vehicle from what I read from other reviews. I get call telling me to go in for window tinting job so I go in. Take into account I live 1 hr from the place I arrive and no one in the window tint place is expecting me or knows I was going in for the job so I call the dealer and guy says that he doesn't know what's going on that he'll see what's happening. He calls me back and says that he's sorry he doesn't know what happened to go in next week and that it'll get done for sure. So I have no choice but to go in next week and it finally gets done 1-2 months after car was purchased that is. Other problems I had was I went in to ask if they had the car manual cus it didn't have one and ome of the workers said they would find it and send me it. That was never done either no phone number or anything was written about the manual so I wasn't expecting to receive it so I printed it on my own online. Also I never received a call to pick up tabs until I called them 1 day before they would expire if they were there already. Apperantly they had been there a while but I never received a call to pick them up. Alittle extra I called the lady that sold me the car to tell her about my experience and what was going on and she said she no longer worked there because the place was sketchy and a scam. Luckily my purchase turned out well but this place is very sketchy. read more

DONT BUY FROM HERE. Brother in law bought a Van, told him it was working fine no mechanical problems and when he was driving home it broke down! Told him no way of giving it back. After 3 hours or less! They said they will fix some of the problems, they didn't fix jack shit. took the van to a dealership mechanic and they said it was over 2 grand to fix up. Overall don't buy nice looking , terrible condition clunkers from here. :) read more

DON'T EVER BUY A CAR FROM HERE. They are the most scummiest people in town. Had me coming back several times with my car making up stupid exuses. They even had the nerve to text me while i was at work instead of calling like professionals. The vin numbers didnt even match the right car and the employees were using nasty language after i asked for my money and trade in back. I would never recommened these low lifes, ever. All they do is lie and low. Barf. They should be shut down. Definetly turning them in to bbb. read more

Clearly they care about keeping an image more than actually satisfying a customer. Went in to see a range rover (i currently own one) just looking to upgrade to a sport one. I Was approached and told by some girl that i couldn't look at the inside because owner was worried that people would leave prints on the windows. ARE YOU KIDDING ME? The whole reason of going to look at a car is because you want to see the in and out and i was honestly their with intentions of trading mine in and purchasing, but with that kind of owner and customer service, NO thank you i will take my business elsewhere. Their lost on a 35k-40k sale. read more

Horrible business! Their sign outside says we love our customers.... they love to con you and take your money.. period! Claimed they checked the car but instead they lied and left me with a stranded vehicle on the freeway with a bad alternator that shut the whole car off "2011 audi a4" no heater my daughter was so cold i was trying to keep her warm on easter sunday 3 hour wait on a tow and then come to findd out the oil was so black the spark plugs were old af and the bands needed replaced as well.... took it back and they didnt want to do a damn thing about it. spoke to the owner same result. Brought them the reciepts to the cost of damage over $600 and nothing. After i got the car as well they set me up with a clunker so i can leave my audi there over night to detail and they didnt finish it til 2 days later and it was filthy!!!!! super shitty job and worst way to run a business. you guys do not take care of your customers at all! if i could i would drive this vehicle back into your lot and just leave it there but the damage was done! paid for everything and its all fixed now. I do not recommend Alvarez AUto to anyone. Hope they feel good that my daughter got sick and i was stranded far from family waiting for the tow truck but they probably dont give a shit read more

Very poor customer service and rude management. saleperson barely spoke English. There are much better places to buy than this place. AVOID!! read more

Tried to scam me into putting down almost 2 grand more for what we had agreed and signed about, worst service ever and very unprofessional!