Jordon is the Best. Zero stress. Best pricing on the west coast. Family business so easy doing…read morebusiness with them.

I've worked with Hector at Archibalds a couple of times now, and every experience has been nothing…read moreshort of excellent. He's consistently professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. Whether it was my first purchase or this most recent one, Hector made the process smooth, transparent, and even enjoyable. He takes the time to understand what you're looking for, answers every question patiently, and always works hard to get you the best deal possible. If you're looking for someone at Archibalds you can truly trust and feel confident returning to, I highly recommend Hector. He's the kind of salesman who makes you want to come back again and again.

Nic was amazing!! He recently helped me buy my new car. He was patient and extremely informative…read morethroughout the entire process. The finance department was also incredible in helping me finance my payments and making everything very very affordable. The next time I need a car I will definitely be stopping back by here and working with Nic!

Purchased a "top-of-the -line" vehicle. A rock Creek. $40,000 car. Discovered that it didn't…read morehave a garage door opener. Returned to Robertso. They want $528.04 to install a garage door opener. Robertson says NONE of the various brands now come with a garage door opener. It's an add on feature. I think that's probably a lie. Robertson refuses to make things right.

just now New My…read moreexperience with Tri-Cities BMW was extremely disappointing. The salesman by the named Miguel Reyna, without my verbal or written consent, he proceeded to run my credit report. At no point did I authorize a credit inquiry. This action is not only unethical but also a violation of consumer trust and potentially unlawful under the Fair Credit Reporting Act. He took my personal information/ social security that BMW has (I have purchased several BMW in the past) I expected professionalism and transparency, but instead was left feeling disrespected and concerned about how my personal information was handled. Customers deserve honesty and clear communication when making such an important financial decision, and unfortunately, that was not my experience here. I would strongly caution others to be vigilant when working with this dealership.

Whenever I visit Sam Dorsey, the Parts Department Manager, at BMW he is always friendly and…read moreresolves my questions in a matter of minutes. Today I came in because part of my license plate bracket was falling off. Sam warmly greeted me and came to assess my situation. In a matter of a few minutes Sam found the part he needed and attached my license plate bracket securely back on to my 320i (2018). I left today a very satisfied customer and will be back again to purchase parts and seek assistance from a very skilled and helpful Parts Manager named Sam Dorsey. Thanks for such a wonderful service experience!!!

If you need service done, please go elsewhere…read more They overcharge me on services, looking at my face an automatically amping up the cost. When my dad came in with me, they pretended that it was a miscalculation. I don't get why they see me as a young woman would think I don't know how much service usually cost. After being in the DC area for my work, getting an oil change only cost me $111 at the dealership, I come back and they charge me $280.

I honestly do not see how this place gets any more than three stars from the other reviews…read more I took my Audi in for service and after one day the skid plate fell down due to screws being left out! The service manger Dan Gonzales implied it was some other place's fault (really!?!?). They also said that I needed a new battery during the service. I had an 80 month battery that was installed one year ago. I stupidly told them to go ahead with it. The new battery cost $500! They didn't give me the old battery back until I asked them for it. I had it tested and is fine! Also, due to the way I was treated I will NEVER be doing business with them again. Buyer beware!

I called over a week ago to schedule an appointment with service with Jason or Justin and arrived…read moretoday for the 9 AM appointment. Upon arrival the appointment was not confirmed and was in quoting stage. The service manager asked what I was there for even though I went into detail with the issues I was having last week. Upon arrival I needed to authorize charges for diagnostics in the event It wasn't covered under warranty for a vehicle with 13,000 miles unacceptable the check engine light came on in Moses Lake. I rented a car to go to Sumner. Return today so that I could bring the sprinter to the Tri-Cities to deal with these clowns. Business is real simple when you just listen to what people are saying, communicate back to that person and let them know what the expectations are prior to arriving and then looking at you like you're stupid. Definitely would not recommend.

Only reason for leaving a 2-star review is so that it would stand out against the other 1-star…read morereviews when people are viewing Google reviews, or else it would be a 1-star review. Not impressed and feel like Mercedes-Benz dealership has been a scam. I came in originally because I knew one of my air struts was going out or had a leak on the left side, which I expected was the front left. After doing a water spray test on all 4 sides, they said 1 out of the 4 had a leak (back right), which was the OEM model, and the other ones were aftermarket, which were doing "good," says the service department. $1,400 also discovered a leak from my power steering reservoir, another $2-300 part online (I could see where the problem was wasn't an issue, decided I could do that myself). I approved the one air strut fix also. While fixing that, they discovered another problem which was over $5,000 fix (power steering rack and pinion $6-800 part OEM, by the way, not counting labor). When I came to pick up my vehicle after the diagnostic, I noticed scratch marks on my vehicle and parts of my protective trim missing from my windows, guessing power washed too close or hand washed too hard, and when I discussed this, they told me someone would be in touch. I never received a phone call. I waited originally to see if I could put that part in myself but didn't have the time working 6 days a week, decided to let them go ahead with proceeding. After 4 days, I didn't hear anything back about the part coming in, so I gave a phone call in, and it seems like they haven't even ordered the part after 4-5 days, so I drop my vehicle off to get the repair and also ask about the damage on my vehicle and proceed to tell me that sometimes those things can happen with the protective trim parts but with no resolution to what they could do to make anything right. Now I got my vehicle back. A day later, I noticed my car running a little off but didn't think much of it because it's just been fixed, right ? Haven't been driving it around town much, just here and there to work, and then I notice it's getting worse and get out my car to find my car still leaning hard on the left side. I bring it back in less than a week being out of the service shop and find that the front left air strut is leaking, which is what I originally thought it would be, so they send me out another quote of over $ 5,500 to fix the remaining three so the issue doesn't happen again. Overall, I have not been getting what I thought would be top-line service taking it into the Mercedes dealership compared to other shops around town. I don't recommend anyone taking their vehicle into this dealership based on my experience now. After further review, I didn't have to replace my whole back right strut; it's a separate component and only needed to replace the bag. The only time you have to replace the bag and strut is when it's in the front of the vehicle. Real scam artists that are used to taking people's money. Don't ever take your vehicle into the Mercedes dealership in Tri-Cities, Washington, and still, after a month, no resolution to the damages that were done to my car. As a customer, it seems to me like they don't really care.

bought f150 2019 been great. Pulled 6000# travel trailer to Yuma Az. every year and no problems…read more will look there first when l need a new one.

Family owned small business. I bought a Dodge Challenger here. Ken was helpful, no pressure,…read morerepresented the car fairly. I drove 5 hours to see the car and it was better than the advertisement! it was a fair price and Ken made the whole looking/driving/buying process smooth and enjoyable. I would drive five hours again to John's auto Mart if I ever needed another car. worth it.

We bought a 2018 Ford Escape from McCurley Chevrolet in March. At the time of signing, everything…read morewas perfect and we were assured that the vehicle had even been given a McCurley Certified 360 inspection. A week later, the car started having shifting issues. It was struggling to go into 2nd and 3rd gears and was making a sound under the hood. We brought it back and explained the issues. They told us McCurley Mazda did the initial inspections and to bring it there, so we did. We ended up having to leave it there because no one could tell us what was wrong. We didn't hear anything for 2 weeks, so we called and they said they still didn't know anything, but thought it was the timing chain. We didn't hear anything again for another week, so we called and were told no one there knew what was going on and they were taking it to McCurley Ford. It stayed another 2 weeks there with no updates, except to randomly call us one day to let us know the guy working on it would be absent that day. About a week later, they called and said it was done. They replaced the timing chain. We picked it up, brought it home, and it was good for another week. Now it is doing the SAME thing again that we initially brought it in for -- jerking, struggling to go into 2nd and 3rd gears, and there is a ticking sound under the hood. On top of that, the driver's side door is struggling to open and close. They kept the car through the entire warranty period, but since this is the same issue we originally brought it in for, we should not have any financial obligations for repairs. I submitted a contact form and after not hearing anything back for a week, I called. I was assured it would be escalated and someone would call me back. Here we are another week later and we still have not heard from anyone. To say we are livid is an understatement. We paid almost $14,000 for a car that has given us nothing but problems, with symptoms pointing directly to transmission issues. I believe our car was purposely kept through the warranty period and that they knew it was a transmission issue. As I said before, we should not be obligated to take on the financial burden of repairing this car since we initially brought it in during the warranty period and the same problem is still persisting. Honestly, I almost want my $3,000 down payment back so I can go elsewhere. I wanted to give these dealerships the benefit of the doubt and give them a chance to rectify the situation before writing a negative review, but it seems our problem does not matter. My suggestion is to go elsewhere if you are in the market for a vehicle.

I took my 2010 Mazda 6 for service and I paid 111.00 for an oil change. I have never paid this…read moremuch. I was told they use synthetic oil, which I have never used. I was also told they always use synthetic oil. I believe this is why I was charged so much. Plus no car wash. Pretty disappointed.