We just purchased our 3rd new Nissan, 2 of the purchases came from Bill Robertson Nissan. Christian…read moreis quite the salesman, never pushy just informative and he lets the customer decide on their budget parameters. Not many car salesman have the professional attitude he has. My wife and I felt comfortable We have been a customer of this dealership for many years and have all of our maintenance from oil changes to brakes performed there. I rate it a 5 star dealership.

Nic was amazing!! He recently helped me buy my new car. He was patient and extremely informative…read morethroughout the entire process. The finance department was also incredible in helping me finance my payments and making everything very very affordable. The next time I need a car I will definitely be stopping back by here and working with Nic!

Jordon is the Best. Zero stress. Best pricing on the west coast. Family business so easy doing…read morebusiness with them.

I've worked with Hector at Archibalds a couple of times now, and every experience has been nothing…read moreshort of excellent. He's consistently professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. Whether it was my first purchase or this most recent one, Hector made the process smooth, transparent, and even enjoyable. He takes the time to understand what you're looking for, answers every question patiently, and always works hard to get you the best deal possible. If you're looking for someone at Archibalds you can truly trust and feel confident returning to, I highly recommend Hector. He's the kind of salesman who makes you want to come back again and again.

If you need service done, please go elsewhere…read more They overcharge me on services, looking at my face an automatically amping up the cost. When my dad came in with me, they pretended that it was a miscalculation. I don't get why they see me as a young woman would think I don't know how much service usually cost. After being in the DC area for my work, getting an oil change only cost me $111 at the dealership, I come back and they charge me $280.

I honestly do not see how this place gets any more than three stars from the other reviews…read more I took my Audi in for service and after one day the skid plate fell down due to screws being left out! The service manger Dan Gonzales implied it was some other place's fault (really!?!?). They also said that I needed a new battery during the service. I had an 80 month battery that was installed one year ago. I stupidly told them to go ahead with it. The new battery cost $500! They didn't give me the old battery back until I asked them for it. I had it tested and is fine! Also, due to the way I was treated I will NEVER be doing business with them again. Buyer beware!

I have a Suzuki that needed warranty repairs. Lescovar took care of it quickly and with no trouble…read more I'm used to warranty shops trying to upsell me on air filters, tranny flushes, and other things that I don't need. Lescovar just did the repair. No fuss, no scams, and a pleasant experience overall.

rose helped me get my car yesterday, she made it such a fun experienc. Shes so nice and loves to…read moretalk about anything while we wait, even my gross snakes lol. I love my car, this is my second car from mitsubishi and if I still love it.

Just wanted to shout about our awesome experience with our Sales Agent Angel Beltran at Corwin Ford…read morein Tri-Cities. We went truck shopping last month - not necessarily looking to purchase that day - but open to it if we found the right rig. When we pulled up to Corwin, we were greeted by Angel. He came across as 100% legit, not pushy at all - completely welcoming and eager to answer our questions. I had my eye on a Maverick - and he was super knowledgeable about all the features and differences between models. Made us feel super comfortable was easy going the entire time. After a test drive, and Angel showing us all the features - we were sold! The whole experience was great. Angel is going to be a Super Star!! Thank you Corwin!!

From the very beginning of my deal Adrian was great! He told me he would take care of me and he…read moredid. The price of my jeep was more than fair and the trade in for my rig was also more than fair. They took are of the requests that I made and my new to me 2016 Jeep Sahara is awesome. Thanks Corwin Ford, you guys are great! Gary B

just now New My…read moreexperience with Tri-Cities BMW was extremely disappointing. The salesman by the named Miguel Reyna, without my verbal or written consent, he proceeded to run my credit report. At no point did I authorize a credit inquiry. This action is not only unethical but also a violation of consumer trust and potentially unlawful under the Fair Credit Reporting Act. He took my personal information/ social security that BMW has (I have purchased several BMW in the past) I expected professionalism and transparency, but instead was left feeling disrespected and concerned about how my personal information was handled. Customers deserve honesty and clear communication when making such an important financial decision, and unfortunately, that was not my experience here. I would strongly caution others to be vigilant when working with this dealership.

Whenever I visit Sam Dorsey, the Parts Department Manager, at BMW he is always friendly and…read moreresolves my questions in a matter of minutes. Today I came in because part of my license plate bracket was falling off. Sam warmly greeted me and came to assess my situation. In a matter of a few minutes Sam found the part he needed and attached my license plate bracket securely back on to my 320i (2018). I left today a very satisfied customer and will be back again to purchase parts and seek assistance from a very skilled and helpful Parts Manager named Sam Dorsey. Thanks for such a wonderful service experience!!!

We bought a 2018 Ford Escape from McCurley Chevrolet in March. At the time of signing, everything…read morewas perfect and we were assured that the vehicle had even been given a McCurley Certified 360 inspection. A week later, the car started having shifting issues. It was struggling to go into 2nd and 3rd gears and was making a sound under the hood. We brought it back and explained the issues. They told us McCurley Mazda did the initial inspections and to bring it there, so we did. We ended up having to leave it there because no one could tell us what was wrong. We didn't hear anything for 2 weeks, so we called and they said they still didn't know anything, but thought it was the timing chain. We didn't hear anything again for another week, so we called and were told no one there knew what was going on and they were taking it to McCurley Ford. It stayed another 2 weeks there with no updates, except to randomly call us one day to let us know the guy working on it would be absent that day. About a week later, they called and said it was done. They replaced the timing chain. We picked it up, brought it home, and it was good for another week. Now it is doing the SAME thing again that we initially brought it in for -- jerking, struggling to go into 2nd and 3rd gears, and there is a ticking sound under the hood. On top of that, the driver's side door is struggling to open and close. They kept the car through the entire warranty period, but since this is the same issue we originally brought it in for, we should not have any financial obligations for repairs. I submitted a contact form and after not hearing anything back for a week, I called. I was assured it would be escalated and someone would call me back. Here we are another week later and we still have not heard from anyone. To say we are livid is an understatement. We paid almost $14,000 for a car that has given us nothing but problems, with symptoms pointing directly to transmission issues. I believe our car was purposely kept through the warranty period and that they knew it was a transmission issue. As I said before, we should not be obligated to take on the financial burden of repairing this car since we initially brought it in during the warranty period and the same problem is still persisting. Honestly, I almost want my $3,000 down payment back so I can go elsewhere. I wanted to give these dealerships the benefit of the doubt and give them a chance to rectify the situation before writing a negative review, but it seems our problem does not matter. My suggestion is to go elsewhere if you are in the market for a vehicle.

I took my 2010 Mazda 6 for service and I paid 111.00 for an oil change. I have never paid this…read moremuch. I was told they use synthetic oil, which I have never used. I was also told they always use synthetic oil. I believe this is why I was charged so much. Plus no car wash. Pretty disappointed.

Absolute worst. Dishonest and once papers are signed there is an immediate attitude change. I spent…read moretwo weeks leaving messages when I had my first issue and couldn't even get a single call back after leaving numerous messages with different people. If you read this and buy there anyway then you two will get to see what I mean. Good luck

West Coast did a lot of the BIG stuff really right but then missed some of the easy stuff and…read morethat's what prevented me from giving them a perfect 5-star review. Let's start with the great and go from there. The GREAT - There was a pretty good sized discrepancy with some advertised pricing and Ivan, the manager, instantly reassured me that they would honor their mistake and the lowest pricing. No fuss, no muss, no confusion. Just honoring their word. I was feeling really good about possibly buying a car from them. I explained that driving the 3+ hours to them would sit much better with me if they had all of the paperwork done when I got there so we could get in/get out lickety split given the drive back. I also asked them to have the vehicle detailed, gassed and ready to go to also speed the plow. I asked for FULL disclosure about any/all defects, flaws, potentials issues, scratches, scrapes, dents, windshield chips, etc before I drove all the way out there. I was assured it passed their 100+ point inspection and that we were good to go and there was nothing additional that they needed to bring to my attention. The Not-So-Great - I have to admit to being more than mildly irritated when I arrived within 10 minutes of my projected eta only to find the following: car not gassed, not thoroughly detailed, windshield chips, trunk headliner sagging and falling from roof of trunk and the underside rock guard sagging visibly underneath the car. We had to go out for burgers while they prepared the car for us the way they said they would. It took us an extra hour waiting for that but made up a little time as we sailed thru the paperwork faster than ever before (thanks, Don!) and then we were on the road. The Downright Bad - Found out on the first day home that the A/C didn't work at all. I would have thought that this would be included as a basic part of the inspection process, especially given Moses Lake's heat but apparently not. I was disappointed after my purchase that no one from the dealership ever reached out to me. Not to thank me for the purchase, not to see if everything worked out alright and not to apologize after I alerted Dylan that the A/C was non-operational. I'm $400 into the A/C repair and we are hopeful that is completely repaired. With all A/C repairs, we will cross our fingers and hope that it is a one and done and not the start of something more expensive. Summary - All in all WCAG did a pretty good job. They could use some fine tuning in detail department, and they DEFINITELY need to do a much better job in the mechanic department and they need to work on their follow through after the sale but I would absolutely consider them for future sales, providing this A/C repair doesn't go much higher.