Jose was great to work with! He really listened to what I was looking for and helped me find the perfect car without any pressure. The whole experience was smooth and easy, and I left feeling really good about my purchase. Highly recommend asking for Jose if you're shopping for a new car! read more

Unimpressed with my experience purchasing a vehicle here. When I purchased the vehicle, I was told by Francis that a complete inspection was done on the vehicle, however, when I asked to see this report, Francis claimed it didn't exist. Come to find out, the headlights weren't operational, and upon purchasing and replacing the headlights and fuses, we then discovered the entire relay needed replaced, which I also had to purchase and replace, again, 4 days after PURCHASING the car. I called the dealer, as when I asked about the inspection they said, and I quote, "Call us if there is anything wrong with the vehicle, we wouldn't want to put you in a vehicle with problems.", so I did just that. After speaking to a salesman, getting the voicemail for service, they then took down my name and said that a manager would reach out. It's been just under 24 hours, and I haven't heard a peep. Besides the shitty customer service, upon closer inspection of the vehicle after removing what felt like an inch thick layer of grease they used to clean the plastic parts of the vehicle, we discovered that the detailers not only scratched the vehicle in multiple places while polishing, but actually BURNED the paint. Had this not been the exact vehicle I was looking for with the right features and mileage, I would have never trusted this dealer, and looking back, I regret allowing them to earn my business. read more

Was helped by Paul Cardwell and the guy was professional, knowledgeable, and understandable. Helped me find a great car and gave me the best advice. read more

This is the most unprofessional and most disgusting place I've ever been to. Discriminatory racists dirty just unbelievable is how I would describe this place. Just went in there to ask about details after being told I was approved and getting no more details whatsoever from Joe they get mad at us for being truthful about how unclean their business is. There was dog shit on the floor dog food in their office, files everywhere, on the chairs all over their desk and crumbs of food and water as well. The floor was disgusting dog hair everywhere trash visibly seen in front, a big ol leak stain. It was just nasty omg. Then they call the police on us and tell us that we're gonna be arrested and mind you were mexican that felt extremely racist/discriminatory. This place shouldn't not be running. Got a nice car from mccurly and the sales rep even said they buy cars that dont pass hondas inspection so be aware! FYI they think extremely lowly of those who have low credit or dont get approved. They said it themselves. read more

They work to strive to get you into a vehicle. They only dealt with them a couple times, but every time I've dealt with them they've always tried the hardest to get what you needed. read more

Thank you to Eric and Jon! Sending my kiddo off to college in a car that I will be comfortable she is safe. Excalibur has great customer service and knowledgeable staff. They have my trust for future purchases. read more

Purchased my first car today and all the staff was super helpful Francis was so amazing on helping me understand everything about the car and helped me find exactly what I was looking for ! read more

Worst scamming con artists in the Tri-Coties! Do not go there. They'll sell you overpriced junk they just picked up days before from an auction. read more

My wife and I had a very pleasant time at Excalibur Auto group! I traded my LEAF for the BMW I 3 and my wife got the QX30 INFINITI. The experience was amazin! Not so much in the online experience though. I reached out twice online, and didn't get any response. However at the lot in person was completely different. Jon was our sales person that we initially met with. His day off was the very next day, but that didn't matter to Jon, he is a true sales person. Each person we came in contact with at Excalibur was very professional and made the experience of buying two cars at the same time fun. They allowed me to get 5000 Airline miles and to write a personal check for both cars! So cool right? read more

I posted a great reveiw when I bought my 2020 Altima at Excalbur last June. I thought I had bought a great car for my daughter. Turns out....not so great. The car has been nothing but problems. Brake and alignment issues non stop ! ...The car has been in a wreck and cheaply repaired..and that wasn't disclosed. The windshield was barely attached and bondo is starting to show through the paint. I paid top price for a wrecked car. $22k ...DO NOT BUY A CAR FROM THIS PLACE !!!! read more

An awesome dealership to buy a car from I bought 2 cars from this dealership and I don't regret it. read more

All of the staff there is very friendly. I found my car before going in and the salesman joe was very professional and courteous towards me in my time of need. Found exact car down to submodel. Super fast service and car is perfect. Thank you. read more

Note: this is an updated 1 star review. I purchased a 2014 VW Sportwagen via financing and about a quarter of the cars worth in a down payment. My credit is what most banks like to call "very poor," but they gave me a better deal than I was expecting. Rory was very enthusiastic, and made sure to answer all my questions. I showed up around 8:15, and had the keys in my hand around 11. I pointed out a crack, in the windshield, and it was written in my contract that they'd replace the whole thing for me pro bono. There were a couple faults, in the car, that I didn't discover until my ride home but only minor cosmetic. I was told a "thorough inspection had been done on it, but I'm not entirely sure how thorough as the EPC light, and flashing CEL came on that same night. I took it back in, the next morning, and they sent me right next door to their service center and had it looked at. Turned out that just one of the spark plugs was misfiring. They went ahead and changed all of them out for me totally free of charge. Now I'm back to loving the car, and feeling good about my purchase. I would recommend checking them out, but I'd also recommend having your own inspection of the vehicle done before purchasing. read more

Excalibur Auto Group - My new favorite car I've ever owned. - Car Dealers Near Me - Kennewick, Washington

We are from Pendleton, Oregon and found a car that could fit our needs at Excalibur in Kennewick. We worked wtih John, Lynn and Scott and all were very helpful in us making our decision. They were all professional and took a great deal of time with us. Again thank you for a great work and patience. read more

Bought a 2018 Ford Edge from the owner Eric really nice auto think I got it for a great price extremely happy with the purchase. This isn't the 1st auto I have bought from Excalibur haven't been disappointed with any of them. All the cars I have bought from Excalibur except for one have been late model low mileage autos. read more

Excalibur Auto Group - 2018 Ford Edge - Car Dealers Near Me - Kennewick, Washington

Bought a car a year ago. Took to the mechanic today and he stated the car had the wrong fluids, spark plugs that should have been changed 90k miles ago (we've gone maybe 15k), transmission hasn't been serviced ever. Do they even inspect their cars before selling them?? Shame on you. You will never get our business again nor will you receive a referral. Shame. On . You. read more

Bought a car. In less than hour of driving the front sensor was malfunctioning. Took the car back to them. Got into a fight with the owner about them fixing the sensor. After that fight I never in my life want to do business with them again. read more

My family had purchased 2 vehicles from this establishment and both times the transaction was very smooth and stress free. We are also happy about the oil changes for life on the vehicle purchased. read more

1/26/2023, Daughter and wife test drove a vehicle earlier in the day I went with my daughter after work. Car drove nice seemed in good working order. I was concerned about aftermarket parts on the vehicle. Got back from test drive, I was asking questions about the vehicle and other general information. The sales man was called into the building. He came out explaining their are other parties were interested in the car but since we were there first, we had first choice on it. I asked for a moment had my daughter call her mother. Mom is a buy-it type person I am a wait and think person. Mom said buy it, daughter said OK. We let the salesman know, he seats us at his desk and goes to the office. Comes back shaking his head saying he is sorry. The other salesman started the paperwork, and they were selling it to the other party. I guess a moment to discuss is too much to ask. I ask to speak to the GM and am informed he is not there; I request the GM give me a call the next day (this was at 4pm on a Thursday). I get home send an email to the company and receive a call from a manager (not the GM) saying he feels he owes me a call. Hmmm... how about an apology to go with that call. If this is how you potentially want to be treated be my guest have a go with them. read more

Where do I start. Crap, just crap. I was told by the salesman there was no need for a 3rd party vehicle inspection from a mechanic because their shop does a full inspection before putting the vehicle on the lot. Either their shop doesn't have a mechanic or they just suck. After purchasing the Volvo we took it in for some quick maintenance and found: Bad right CV joint Bad right axle Bad rear brakes Rear locks and windows did not work 1 of the four tires was a 55 psi tire where the others were only 40 Loose engine mounts! Leaky oil cooler hose and a pre-ignition condition I blame myself for trusting them and not getting it checked. But you have got to be kidding me cause $4,000 in maintenance later I am not laughing. Don't shop here, don't trust them or their shop inspection. Not worth a single star but it makes you put atleast one. read more

Went to test drive a Kia soul and absolute was very Impressed. All the employees were very friendly. Very nice atmosphere to be in. Our salesman Carlos Flores was an AMAZING SALESMAN. There was no pressure at all in the entire car buying experience. The finance manager Thomas was very nice and professional. We also got lifetime oil changed which makes me a very satisfied customer. I would definitely recommend this dealership to anyone. I wouldn't hesitate to purchase another vehicle from them again. THANK YOU SO MUCH EXCALIBUR!!!! read more

Worst experience ever. Picked out a car and was ready to pay, but walked out due to hidden fees and awful customer service. I have never had so many employees in one place treat me like I owed them something. This place is a dump - do yourself a favor and avoid it like the plague. For instance, salesman and managers smoking right by the front door, selling me a car with a check engine light with "promise to fix" but no "guarantee" and salesman/ final paper work guys with attitudes. Go somewhere that values your business - support people who treat you with respect - and wants to have you as a lifetime customer, not someone in it for a quick sale. I was warned not to shop there and I wish I would have listened. read more

Worst of the worst scum bag car dealers. Would not refer ANYONE there. All cars are either road hard rentals sold at auctions or tout auctions all over the place the owner goes to Seattle or Portland auctions about 4 days a week getting more and more junk for pennies on the dollar and then turns around and sells them on lot next day. read more

Found used car I was interested in on line, called Excalibur Auto Group and talked to Joe Morales. He sent me the car fax and his personal phone number. I went in and drove the car on Jan 2, 2021. I decided to buy it. He gave me a reasonable price. It only had one key that did not have any remote fob for locking and unlocking the car. He told me he had ordered the key and would be here in 3 or 4 days. He gave me 2 keys 1&1/2 weeks later. They were not cut or programed for the car and I was told He (Joe/Joel) didn't say he was going to do that for me. But he didn't tell me it was my responsibility to get them cut and programed AT MY COST! Not happy. I have to go to the car dealer to get the keys cut and programed. Other than this MISCOMMUNICATION the buying process was good and the service department to fix the car worked out well. read more

Had a great experience. Salesman Andrew was very attentive and honest with every vehicle I looked at. I was there to look at other vehicles. Ended up buying a 2014 Jetta tdi that he showed me. Pleasure doing business with these guys. read more

100% would recommend buying a car from these guys! The entire experience was EASY! They got me into the perfect car for me. Avery and the rest were easy to work with, quick with the transactions. I've been looking for awhile and hesitated because I didn't want to deal with the "dealership experience". Avery was able to work with me via text and phone call. All I had to do was come in, test drive and sign the papers! 100% happy with Excalibur! read more

Just went in for a routine oil change and felt the need to write a review after purchasing my vehicle 6 years ago and using their service center regularly since then. I believe the lady's name was Deborah who just helped me (sorry if name is wrong, as I was hangry when she told me her name). I've been in client service for years and something about her character truly stood out. It was simply a free oil change but she introduced herself by name and was personable! Made conversation and felt so welcoming. You don't experience this kind of warm service often and it was very appreciated and unexpected for something so routine and free. She seems like such a gem! Bought my Nissan about 6 years ago from here. Has been the most reliable vehicle I've ever owned. I've never had any major issues and it's going strong. Could be part luck but regardless I'm pleased with the vehicle. The "oil change for life" has not only saved me $$$$ but has helped keep my car in great shape. I would have spent thousands on servicing by now if I didn't have it. Thanks to Excalibur, I've had a reliable vehicle the past 6 years and although it's now paid off, I continue to save with the oil changes. read more

Kevin told us the car was in excellent shape and we drove over and hour and there are wood screws holding the bumper on, and clear paint was dripping, it was clear that it had been wrecked both front and rear bumper after Kevin ensured us that the car fax was perfect with no prior history of wrecks. What a joke. Do not recommend. read more

Had a horrible experience, joe morales the salesman lied to me about the condition of the car and sold me an absolute lemon. wish it would have been better as he seemed like a nice person. Bought my car there a month ago and after driving for one month and 500 miles. My car is now broke down and will be costing be upwards of $1,000+ to fix. My mechanic was also able to tell me that check engine codes were cleared prior to my purchase date. The dealer and salesman knew there was an issue with the car, hid it and sold it. A real nice POS place & salesman. They will lie straight to your face and tell you nothing is wrong with a car just for a sale. DON'T GO HEAR FOR YOUR OWN SAKE. I'm out thousands of dollars with a non working car and barely making a living because of it. All thanks to this despicable place. read more

I really wanted to give this dealership a good review. Working with Austin (I believe that was his name) was really nice. He was super helpful. But the experience started to degrade from there. Walking into the dealership the lobby smelled profusely of cigarette smoke. When I mentioned this to one of the sales staff he just said, "Ya the boss smokes in the garage." I had my kids with me and felt this was extremely unprofessional and terrible for the overall experience. We stayed for about three hours while they "worked on financing". They came out and said they had a deal but I would need to bring proof of income the next day since it was closing time. I came in the next morning and had to speak to a new finance guy since the other had the day off. Jared was completely unprofessional and rude treating me like a waste of his time rather than a customer. He informed me there was no deal and he was going to have to make a lot of calls. Another hour later he called me in his office and made sure I knew how much he had to work to get me a deal. His rudeness was ultimately what made me decide to walk out. Car shopping should be about experience from beginning to end. This was a terrible experience I wish on no one. read more

(For a friend) My daughter and I went here to shop for a car, and she knew exactly what she wanted. We got the Acura she wanted but the car did not have the remote to the car or an extra key but promised us they would have both ordered and given to us in a few days. When we called 3 days later they said yes a guy had promised that to us but he is not around and when we called again to talk to someone else they acted like the didn't know us. They are extremely rude as well. I would not recommend this place to anyone, in fact probably the opposite. read more

So, when you go to trade in your car and find out that the company you bought it from didn't disclose it was involved in an accident! So needless to say, I'm losing an extra $4000 on the vehicle. So guess where I will never buy a car again? This is vital information that should be general practice and all it tells me a is that there are many other things this company can s doing to their customers. Again, I will never buy a car from these people again and will make sure I spread the word. read more

If I could give 0 stars I would. I've never been so disappointed in my life! Kevin was my salesman, worst one I have ever met!! Told me i was approved and to come down, (I live 3 hours away) get there and sit for 2+ hours. Tells me that another salesman is going to finish the deal and then the new guy tells us to go to lunch and texts me 30 minutes later " sorry we couldn't approve you". Never doing business there! read more

Luke and Austin were good to work with in purchasing a vehicle. Process was quick. Service department is another story at this time. Purchase included new tow hitch and detail. Called service department several times with no answer and left two messages with no return call. read more

Great deals. Great rates. Was in and out in an hour thanks to their great sales team. If you need a car and dont want the hassle go to exacilbur. Ask for Heath he'll set you up right read more

Taking advantage of a woman there by herself? My girlfriend and I walked in with preapproval from Capital One in her name. She chose this dealership because their name was listed as one of the dealers that took her preapproval. She decided she wanted a particular vehicle. Good thing they had several of them. Each and every one of them had issues that kept me from giving the ok to buy it. Not that she needs my permission to buy, but I'm the one that has to deal with the repairs. She just wanted me to say it was sound. Joe was fine during the test drives and when working a very quick deal. They agreed on a price and payment. We didn't haggle at all. We were prepared to pay the sticker price. Joe went to the finance office and came back with a payment she liked. Said it even included the extended warranty. We didn't ask for, and they didn't offer the extended warranty. They just added it. We declined the warranty. They ran numbers again without the warranty. Payment came back a few dollars lower. Great! She asked that I take the restless kids to McDonald's while they did the paperwork. I should have said no. She didn't notice the numbers on the contract until she went to file the papers at home. When they were presented to her to sign, the page with the numbers was folded over since the signature lines started on the second page. The numbers were never reviewed when they signed papers. The selling price was raised $800 on the contract versus what was written on the deal sheet. That's about the amount of money they lost from not selling the warranty. She also noticed that GAP insurance was put into the contract. That was not offered, nor did we ask for that. That was almost another $1000. It is far cheaper adding GAP to our regular insurance. She has reached out to them for a resolution. Joe stated that the price difference was his fault. He wrote down the Black Friday price, and they were in the process of putting pricing back where it needed to be. This was three weeks after Black Friday. She checked the website. Pricing did go up after she purchased... $500. Regardless, the financing office would have caught the price discrepancy before coming back and telling her they had a deal. They had an agreed upon price, in writing. They should have renegotiated the deal if they couldn't honor the sticker price. The GAP insurance, they told her to go ahead and make the first payment, then make arrangements to cancel that insurance. After reading reviews, it sounds like it may be a chore getting paid for that. They did respond to her for about two and a half days. There has been no communication from them since. It's been a few weeks now. I'm just glad there have been no issues with the car. read more

My coworker bought a car from here last night. They told her the battery needed to be replaced, not to worry, they would fix it. She thinks ok, it must not be a crisis, it can wait until tomorrow. This morning her car would not start. Battery is dead. In a car she purchased not even 12 hours ago. She is now stuck, needs a jump, late for work, etc. She calls them for help, they will NOT come jump her car. She has to bring the car to them. Except oops, it's dead. They said "we warned you about that". This is INCREDIBLE, people. Why would you let a customer drive a car off the lot, when you KNEW it would die on her. You KNEW she would wake up and have a dead car. No. You do not get to say "I told you so" and have that be okay. You should have told her to pick up the car tomorrow after you had a chance to fix the battery. read more

The vehicle I just purchased from Excalibur Auto Group Inc. Just cost almost $1884.00 in repairs. A car their Salesman, Joe Morales, promised went through an extensive maintenance check prior to putting on their lot for sale. A vehicle I got a copy of their maintenance report on prior to purchasing just to be sure what he was telling me was correct, and it showed no issues. Everything checked off as in good condition. I haven't even made the first payment, I'm still driving around with the temporary tags. And my car has been in the shop 3 times already. If anyone is looking for a new/used car DO NOT GO TO EXCALIBUR. I am still waiting on the paperwork showing they kept with their end of the deal and written in my contract. 4 new tires, and oil changes for life. I have yet to receive any paperwork showing they replaced my tires or even did the oil change, even though my car sat in their service shop for 2 days waiting to get these things done. 2 weeks later and I'm still waiting for paperwork. read more

we bought a hummer H-3 and a yamaha 1000R they had just closed when we drove up kevin birch walked up and and was very polite, professional, and we ended up buying the yamaha also! got a packaged deal! I will continue to shop with them! read more

My wife was reluctant to shop for a car at Excalibur because of a previous negative experience there, but their ad said they had a Cadillac I was interested in so I drove to their lot anyway. The young salesman that greeted us seemed less than interested in helping us, but of course, as is typical, had to ride along with us on the test drive. The test drive was along a predetermined route that consisted of a right turn out of the lot, another three right hand turns and back into the lot for a total of about 5 minutes and a few miles. That was really far enough anyway since the salesman in the back stunk of stale cigarette smoke so bad we could hardly breath, and was far more interested in his cell phone than talking about the car. I decided I was not interested in the car but of course got the obligatory introduction to the sales manager who was dressed in old blue jeans and a wrinkled tee shirt. He apparently thought I had blindly stumbled into his dealership to buy some car, any car, because when I expressed the reasons I wasn't interested in the Cadillac, he started pushing every other car, truck, and mini van he had on the lot. Obviously I came in to look a a very specific Cadillac, so I'm probably not interested in your Honda Pilot. All in all a very poor experience. read more